Experience

GFG Alliance

• United Arab Emirates
• International Trade and Development
• 400 - 500 Employee

• Operational Excellence Specialist

  • May 2022 - Present



E2E PROCESS SOLUTIONS LIMITED

• United Kingdom
• Consumer Services

• Master Black Belt, Lean Six Sigma / Operational Excellence

  • Jul 2019 - Apr 2022

  CAREER SABBATICAL August 2019 to Current Paused career to pursue other interests and achievements. I am excited to re-enter the workface, reinvigorated and with a fresh perspective. • Purchased a property in an English coastal resort for use as a vacation rental through the Airbnb platform. Achieved 98% 5-star ratings along with Superhost status for nine consecutive quarters. Successfully serviced over 108 guest stays and 321 individual customers. • Participated in a number of volunteer activities including: coached and trained life skills for disadvantaged citizens, supported a non-profit farming venture and volunteered at the IoW Donkey Sanctuary. Show less



Ma'aden

• Saudi Arabia
• Mining
• 700 & Above Employee

• Director, Transformation and Operational Excellence

  • Dec 2017 - Jul 2019

  MA’ADEN, SAUDIA ARABIAN MINING COMPANY, Riyadh, Saudi Arabia November 2015 to July 2019 Ensured alignment of programs, initiatives and projects with corporate strategic objectives and the Saudi 2030 Vision. Partnered with Ma’aden businesses to establish, design and deploy operational excellence programs across Ma’aden Corporate and its Phosphate, Aluminum, Industrial Minerals and Gold businesses. Programs included Lean, Six Sigma, Digitalization, Process Management, Cash Generation and Lean Management. Show less



Maaden Aluminium Company

• Saudi Arabia
• Mining
• 300 - 400 Employee

• Expert, Business Process Improvement - LSS Master Black Belt

  • Nov 2016 - Dec 2017

  Partnered with Ma’aden Aluminum to deploy operational excellence in the refinery, smelter, cast house and rolling mill. The primary purpose was to implement process improvement tools, metrics and, most importantly, transform the company culture by training all employees in the tools required to create a mindset of continuous improvement and zero defects. • Developed an integrated approach to operational excellence which included tools, learning, and culture. • Conducted an operational excellence implementation readiness and skills assessment. • Created and deployed a Lean Management (LM) program. Strategic considerations included the development of a LM strategy, assessment of current state maturity and readiness levels to adopt LM in manufacturing and operational units, identification of competencies and technical platform requirements. • Designed and created an operational excellence toolkit that included comprehensive training materials (class room, ad hoc and Gemba) from executive to shop floor level. • Delivered executive, Master Black Belt, Black Belt, Yellow Belt, White Belt, process management, train the trainer and ad hoc training to employees and contractors (over 320 persons trained). Conducted Kaizen events to achieve quick wins where applicable. • Supported process improvement practitioners in selecting appropriate high value projects. Coached and mentored practitioners through their projects and the use of improvement tools. • Certified two Master Black Belts and 37 Black Belts following their successful completion of training along with two projects using the LM/LSS tools and methodology. Show less



Ma'aden

• Saudi Arabia
• Mining
• 700 & Above Employee

• Expert, Business Process Improvement - LSS Master Black Belt

  • Nov 2015 - Nov 2016

  Led a transformation program to generate USD6B incremental cash through the optimization of a number of value levers which included throughput in the mining and manufacturing facilities, procurement, working capital, treasury function, labor productivity, sales and marketing, CAPEX (sustaining and project), and corporate process improvements. • Set up a clear and comprehensive governance and management structure that ensured ownership and accountability to deliver agreed upon benefits over the ten year program timeframe. • Developed LSS and LM training and delivered to leadership, management and line staff both in a classroom setting and one on one on-site. Provided continuous coaching and mentoring to enable execution of 120+ operational excellence projects. • Established a standardized PMO and Change Management organization across Corporate and affiliate companies to build and deploy program and project management capability to effectively deliver and measure progress towards objectives. • Managed a “Top Leadership” alignment journey to engage the top 250 Cash Generation leaders resulting in the successful generation of over USD1.8B (27% above target) in the first 36 months of operation. Show less



T-Impact Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Principal Consultant - LSS Master Black Belt

  • Sep 2014 - Nov 2015

  Conducted a business maturity assessment for a large UK based high street bank. Reviewed cross franchise operational business groups and developed recommendations along with a time bound implementation plan to deploy a bank wide process excellence program. • Used process and business automation metrics to assess and baseline client’s business maturity against key industry leaders in the financial services sector. • Developed recommendations for change initiatives based upon key findings found during program analysis consisting of Policies and Process, Performance Management, Organization and People, and Systems and tools. • Advocated customer centric metrics along with key performance metrics to monitor and encourage success of BPM suite platform. • Created an implementation roadmap consisting of process improvement, robotics & configuration, and full process automation. The plan included key roles and procedures required to promote and deploy process maturity, challenges and dependencies, estimated duration, delivery sequence, and benefit realization. Completed an assessment of a UK 11,000+ branch retail conversion project. Analysed scoped processes to identify and quantify inefficiencies. Developed and played back recommendations to core stakeholders and leadership. • Reviewed the E2E processes and scoped a core process representative of the numerous process journeys. • Validated and analysed processes to access current efficiency levels, confirmed current cost of running the program and, identified and quantified opportunities for efficiency uplift and opportunities to reduce costs. • Developed a process improvement roadmap to clarify the business justification for an E2E workflow solution describing several options for realizing a 40% efficiency uplift along with program cost reductions and implementation costs. Show less



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Consultant, Lean Six Sigma Master Black Belt

  • Nov 2013 - Jun 2014

  Led a team of process improvement specialists to develop and implement strategic improvement and efficiency projects against Business and Commercials end to end lending process. • Partnered with leadership to engage and understand their business drivers and challenges. Designed, developed and planned a programme of work to simplify, streamline, and provide a consistent customer experience through the business and commercial lending journey. • Provided leadership, management, and coaching to teams of Business Improvement Managers and Business Improvement Specialists in the delivery of projects through efficient assignment management. • Simplified and streamlined the framework by which credit decisions are shaped resulting in increased lending. • Reduced the delivery time of an E2E commercial lending core process by over 30% through process redesign and creation of a centralized operating model. Re-use was built into the newly created process to enable effortless replication in other areas of the bank. Show less



Internet Income Strategies

• Scottsdale, Arizona, United States

• Consultant - Business Transformation, Lean Six Sigma Master Black Belt

  • May 2012 - Jul 2013

  Determine means and methods of expanding, diversifying and optimizing existing revenue streams while also bringing lost income and new revenue streams into focus through standardization and simplification of core processes. • Completed initial assessment of core business processes, company culture, and readiness level to embark on a business transformation program. • Created strategy, tactical planning, and execution to redesign and transform critical business processes using Lean Six Sigma methods including, LSS process management and KPI and metrics design. • Trained and coached client staff in the use of key process tools to analyze and improve core processes including, customer acquisition and retention, chargeback/refund fees, affiliate agreements, member satisfaction, and workflow management. Results so far include reduced affiliate management costs (18%), improved service delivery and customer satisfaction (customer retention rate up by 7%), and reduced labor overhead (21%). Show less



ING

• Netherlands
• Banking
• 700 & Above Employee

• Director, Senior Master Black Belt, U.S. Customer and Information Technology

  • Jul 2007 - Apr 2012

  Directed a team of 2 Master Black Belts and 14 Black Belts charged with deploying Lean Six Sigma across Technologies and Operations in support of business transformation goals. • Partnered with IT and business leaders developing and executing a portfolio of projects and initiatives in support of transformation strategy that resulted in cost reduction benefits of $31.4M and productivity/risk reduction saves greater than $80M over a 4 year period. • Established and implemented Lean Six Sigma programme deployment, training, portfolio management, and execution strategies achieving transformation goals and objectives. • Partnered daily with IT and business unit senior management and supporting staff in developing, executing, and monitoring the accomplishment of strategic plans, including goals, objectives, KPI's and metrics. • Developed and delivered on-going champion training to executives and middle management. • Coached, mentored, and Certified over 40 MBBs, BBs, and GBs in the IT, Operations, and Wealth Management business organizations. • Identified process improvements and increased customer satisfaction by collaborating with leadership to develop and continuously enhance metrics and dashboards for Customer Contact Center, IT Service Management, and IT application development organizations. • Conducted business process management assessments and developed process improvement roadmaps for a number of functional areas including customer acquisition, shared application development, and contractor procurement core processes which resulted in optimized and simplified processes delivered at lower cost. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Managing Consultant, Lean Six Sigma Master Black Belt

  • Jun 2006 - Jul 2007

  Developed and executed a strategy to deploy IBM Lean Six Sigma methodology in an Operations Service Delivery organization comprising of 2,300 employees supporting a large financial services organization. • Completed a formal needs assessment and presented appraisal to leadership along with recommendations and tactical plans on achieving a customer centric organization. • Created and deployed a process excellence infrastructure. Developed and facilitated LSS training curricula for Green Belt, Black Belt, and Executive Champion. • Selected, trained, mentored, and coached over 130 Lean Six Sigma personnel along with project portfolio management. The programme was successfully implemented with a 12 month return of $17.5M in direct savings and cost avoidance. • Provided consulting services to project and service delivery executives that identified and articulated Key Performance Indicators (KPI’s) and Strategic Improvement Goals (SIG’s) having the greatest impact in driving business transformation. • Marketing Liaison between IBM’s Strategy & Change Lean Sigma practice and the International Society of Six Sigma professionals (ISSSP). Activities included, web page authoring, marketing planning, and the co-authoring and delivery of workshops presented at IBM’s 2007 annual Leadership Conference. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Master Black Belt, U.S. Information Systems

  • 1997 - 2006

  • Coached over 60 Six Sigma projects to completion resulting in over $27M in re-engineering savings and revenue enhancements. Supported organizations achieved or exceeded 2005 Six Sigma financial targets. • Graduated over 300 sigma resources by facilitating 26 weeks of Six Sigma Black Belt and Green Belt training, Systems Development Life Cycle/Six Sigma Linkages training, along with VP and executive leader training. • Provided active, aggressive leadership to complete the Six Sigma 2004/5 strategic initiative, Training and Infrastructure Support which resulted in a detailed training and support plan. Developed a catalog of training courses, wrote and modified curricula, developed and implemented a Black Belt selection, nomination, training, and certification process. • Worked with senior Master Black Belts, outside experts, and business unit leadership to identify, design, and deliver key program tools (hardware, software, and methodology) along with training programs having corporate wide operational excellence. • Led a Technologies change initiative using Six Sigma Process Management which resulted in greatly improved employee job satisfaction and $4.3M in re-engineering savings. Show less