Product Management Intern

• May 2022 - Present

Corporate Project Manager

• Feb 2022 - May 2022

• Analyzed revenue and customer data to accurately forecast growth and churn for potential investors• Optimized cloud data storage structure across Vitruvi • Analyzed revenue and customer data to accurately forecast growth and churn for potential investors• Optimized cloud data storage structure across Vitruvi

Corporate Strategy

• Jan 2020 - Apr 2021

• Increased NPS for payments business from -16 to +24 in less than 12 months achieving 71% of the target. Conducted quantitative analysis from NPS dashboards, recommended product feature to enhance customer experience and led cross-functional stakeholder meetings to scale NPS.• Launched a new product (POS) and onboarded 70+ active merchants within 75 days. Pivoted in the POS space with a two-member team to test market validation. Handled product, operations, sales and vendors to seek product discovery.• Created and managed investor board-meetings reports. Worked with C-level executives to incorporate requirements in quarterly reports. Ensured timely completion of inputs from cross-functional teams.• Evaluated restructuring process of enterprise sales team from a region-based structure to an vertical-based structure, to incorporate consulting-based sales approach for high-value accounts. Conducted primary research by speaking to ‘Head of Sales’ from 14+ companies to understand their team structures.• Led the inception and growth of organization-wide newsletter comprising latest product and process innovations, competitor analysis and regulatory updates. Enhanced newsletter open rate from 32% to 56% within 5 months.• Conducted competitor analysis for the payments and business-banking industry to compare vision, strengths and roadmaps across top five companies enabling enterprise-sales team to refine their pitches.

Business Development- Razorpay

• Apr 2019 - Dec 2019

• Led and mentored a team of 4 members to devise customer retention strategy and reduce churn rate for small and medium volume merchants from 48% to 32%. Collaborated with product and marketing teams to devise strategy to improve retention metrics.• Sold over INR 1 million (~CAD 17,252) worth of premium plans converted into direct revenue. Advised long-term, cost-benefit analysis to clients based on their past transaction volumes across all payment methods.• Increased product per customer (PPC) from 1.3 to 2.9 by cross-selling multiple payment products. Identified patterns of product usage by analysing merchant data points to generate effective lead lists for the account management team.• Scaled monthly transaction volumes of 15+ merchants from INR 2.5 million to INR 10 million enabling higher payments wallet share of Razorpay across high-value clients.• Represented Razorpay at India’s largest technology conference 'Techspark 2019' and generated 180+ leads in two days.• Handled end-to-end sales for RazorpayX - business banking vertical - and created a sales playbook by experimenting with sales pitch, sales methodology, lead lists and target clients.

Risk Consulting

• Jun 2018 - Mar 2019

• Worked with the forensic investigations team in the Risk Consulting division. Analysed evidence on corporate fraud cases to identify evidence of alleged fraud in whistleblower corporate cases for FMCG and e-commerce clients. • Created end-of-project reports for the client comprising of root-cause of the fraud, the impact of the fraud on the client and fraud prevention recommendations. • Conducted and managed interviews to seek confessions from employees of client organisation based on identified evidence.

Finance Intern

• Apr 2017 - May 2017

Prakash Asphaultings & Toll Highway (PATH) Limited is a leading construction company that boasts of an incredible track record within the transportation and infrastructural sector in Central India.As part of my summer internship, I worked with PATH (India) Limited at their Head Office in Mhow, Madhya Pradesh, India. I performed the following activities as part of my finance internship:1. Analysed loan diversification and repayment2. Assisted the company director (Mr. Saksham Agrawal) in traffic toll analysis3. Reconciled loan repayment EMIs of various banks4. Performed calculation and analyses of overhead expense proportion across various projects based on its scale.