Experience

FamilyLife

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Manager Digital Experience FamilyLife

  • Jan 2010 - Present

• Web Content Manager

  • Jan 2014 - Present

  Manage the front end developer/producer team. Provide oversight of how constituents — current and prospective — perceive all of their digital interactions with FamilyLife web properties over the entire customer lifecycle — from awareness to advocacy. Develop the look and feel of the website so visitors are able to easily navigate and use our features and functionality in order to create a seamless user experience. Constant A/B testing of user experience to improve conversion in all areas… Show more Manage the front end developer/producer team. Provide oversight of how constituents — current and prospective — perceive all of their digital interactions with FamilyLife web properties over the entire customer lifecycle — from awareness to advocacy. Develop the look and feel of the website so visitors are able to easily navigate and use our features and functionality in order to create a seamless user experience. Constant A/B testing of user experience to improve conversion in all areas of the website. Manage SMS campaigns.

• MomLife Today Community Manager

  • Feb 2010 - Jan 2014



Blissfully Domestic

• Book and Periodical Publishing
• 1 - 100 Employee

• Director

  • Aug 2008 - Mar 2010

  Worked closely with Director of Operations and Founder to devise strategies for increasing traffic to blissfullydomestic.com Managed the overall editorial content of the site and guided the site’s direction. Managed a large team of Editors and Contributors virtually to produce all content found on the site. Photo processing, cropping, formatting and loading to site. Managed and updated website content. Met with PR, Marketing, and Sales Professionals to organize campaigns… Show more Worked closely with Director of Operations and Founder to devise strategies for increasing traffic to blissfullydomestic.com Managed the overall editorial content of the site and guided the site’s direction. Managed a large team of Editors and Contributors virtually to produce all content found on the site. Photo processing, cropping, formatting and loading to site. Managed and updated website content. Met with PR, Marketing, and Sales Professionals to organize campaigns, giveaways, and sponsored posts and advertising. Monitored website traffic. Produced Weekly Newsletters. Managed all Social Media for the site. Monitored Ad Campaigns. Working knowledge of HTML, CSS, Firefox/IE/Chrome, and Photoshop. Show less



TXU Energy

• Sr. Analyst

  • Jul 2001 - Nov 2004

  Responsible for Account Set-up of Large Business and Commercial customers in the Electric Account Billing System. Documented all business procedures from a high level business process overview down to click step level end user procedures. Coordinated with 3rd party auditors to ensure full compliance with Sarbanes-Oxley rules. Designed, helped to Implement, and Documented a full disaster recovery plan for TXU Energy Revenue Management to ensure that in the event of a disaster, natural… Show more Responsible for Account Set-up of Large Business and Commercial customers in the Electric Account Billing System. Documented all business procedures from a high level business process overview down to click step level end user procedures. Coordinated with 3rd party auditors to ensure full compliance with Sarbanes-Oxley rules. Designed, helped to Implement, and Documented a full disaster recovery plan for TXU Energy Revenue Management to ensure that in the event of a disaster, natural or otherwise, timely billing and receipt of payment from all electric customers would continue. Created and executed project work plans and system testing plans and revised as appropriate to meet changing needs and requirements for new system enhancements. Ensured project documents were complete, current, and stored appropriately. Show less



Harvey hotel

• Assistant Front Office Manager

  • Mar 2001 - Jul 2001

  Responsible for all front office staff scheduling. Assist the Front Office Manager is all duties of front desk operation including staff-training, inter-department communications. Responsible for ensuring guest satisfaction and preventing/solving any issues during scheduled shifts.