Alice Egan
Founder & Educator at SaaS Savvy- Claim this Profile
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Bio
Holger Zwickau
As Director of Technical Enablement, I partnered with Alice given her great business experience coupled with her natural ability to explain complex topics. She possesses a true passion for enabling others with the ability to quickly create content that helps learners achieve results. She delivered various enablement sessions and created significant content that helped successfully onboard many solutions consultants.
Andrew Lavers
Alice has done some excellent work at Zendesk. For example, she created a high producion value internal training for account execs that demystifies the complexities of Zendesk's messaging products. The work had some broad appeal, when the engineering team saw it we added it to our own onboarding path for new developers. Acquistions normally produce a period of complexity in the product that can be difficult to understand, and when Zendesk acquired Smooch this was no exception, but Alice's take on it was the best explanation I had ever seen. Thanks Alice!
Holger Zwickau
As Director of Technical Enablement, I partnered with Alice given her great business experience coupled with her natural ability to explain complex topics. She possesses a true passion for enabling others with the ability to quickly create content that helps learners achieve results. She delivered various enablement sessions and created significant content that helped successfully onboard many solutions consultants.
Andrew Lavers
Alice has done some excellent work at Zendesk. For example, she created a high producion value internal training for account execs that demystifies the complexities of Zendesk's messaging products. The work had some broad appeal, when the engineering team saw it we added it to our own onboarding path for new developers. Acquistions normally produce a period of complexity in the product that can be difficult to understand, and when Zendesk acquired Smooch this was no exception, but Alice's take on it was the best explanation I had ever seen. Thanks Alice!
Holger Zwickau
As Director of Technical Enablement, I partnered with Alice given her great business experience coupled with her natural ability to explain complex topics. She possesses a true passion for enabling others with the ability to quickly create content that helps learners achieve results. She delivered various enablement sessions and created significant content that helped successfully onboard many solutions consultants.
Andrew Lavers
Alice has done some excellent work at Zendesk. For example, she created a high producion value internal training for account execs that demystifies the complexities of Zendesk's messaging products. The work had some broad appeal, when the engineering team saw it we added it to our own onboarding path for new developers. Acquistions normally produce a period of complexity in the product that can be difficult to understand, and when Zendesk acquired Smooch this was no exception, but Alice's take on it was the best explanation I had ever seen. Thanks Alice!
Holger Zwickau
As Director of Technical Enablement, I partnered with Alice given her great business experience coupled with her natural ability to explain complex topics. She possesses a true passion for enabling others with the ability to quickly create content that helps learners achieve results. She delivered various enablement sessions and created significant content that helped successfully onboard many solutions consultants.
Andrew Lavers
Alice has done some excellent work at Zendesk. For example, she created a high producion value internal training for account execs that demystifies the complexities of Zendesk's messaging products. The work had some broad appeal, when the engineering team saw it we added it to our own onboarding path for new developers. Acquistions normally produce a period of complexity in the product that can be difficult to understand, and when Zendesk acquired Smooch this was no exception, but Alice's take on it was the best explanation I had ever seen. Thanks Alice!
Credentials
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Skiplevel Program: Fundamentals of Software
SkiplevelSep, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec, 2022- Nov, 2024
Experience
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SaaS Savvy
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Germany
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Education Administration Programs
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1 - 100 Employee
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Founder & Educator
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Jun 2022 - Present
SaaS Savvy is an online course that helps customer-facing professionals sell more SaaS smarter with authority, confidence, and expertise. Launching winter 2024. → Become a high-level expert on the business + tech behind SaaS + cloud → Emerge a ‘full stack’ cloud professional - able to sell any SaaS, cloud service, or infrastructure that comes your way. You don’t need to code or go back for a master's. You just need to know enough to be dangerous 🔥 Rooted in knowledge sharing and community, SaaS Savvy aims to increase the representation of women and underrepresented groups in tech. Show less
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Zendesk
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Software Development
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700 & Above Employee
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Presales Solutions Consulting & Platform Product Marketing
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Nov 2017 - Jun 2022
I started as an Associate Presales Solutions Consultant (SC) in 2017 in SF and ended as a Senior SC in the UK specializing in fintech. Next as a Senior Product Marketing Manager I built Tech Academy, an internal course designed to take GTM employees from 0 to 60 in the cloud concepts they needed to know to sell our products. Associate Solutions Consultant → SC → Senior SC (2017 - 2021) Senior Product Marketing Manager (2021 - 2022) 𝐏𝐫𝐞𝐬𝐚𝐥𝐞𝐬 (Commercial + Enterprise) • Ranked top 5 SC in terms of MRR generated + top 3 sales pods worldwide (2019) • Highest value new business revenue for EMEA NW Ent and Commercial (Q4 2020). • UK’s first dedicated Fintech SC - won EMEA's largest fintech deal to date (2020). 𝐆𝐨-𝐓𝐨-𝐌𝐚𝐫𝐤𝐞𝐭 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 • Researched and developed 6+ courses (see Page 2) including Tech Academy, enabling any non-technical Zendesk employee to go from 0 to 60 on SaaS and cloud technologies key to Zendesk in order to confidently articulate value. • Redesigned and revamped a 3-month onboarding pathway for Presales and Professional Services teams with a focus on product, technical skills, and industry insights to create well-rounded consultants. • Enabled 1K+ salespeople to tell a gold standard Zendesk demo story by designing and building out a training course. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 •Developed, planned and executed product launches for products in platform, security, and integrations. • Collaborated with product managers + platform architects to translate technical functionality to customer marketing. 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 • Founder of the Presales Women of Zendesk employee resource group and quarterly speaker series. • Master of ceremonies (MC) at internal company events such as Product Leadership Roundtables. • Partnered with Presales leadership to define and align to DEI commitments to meet organization goals Show less
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Xola
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager & Trainer
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Apr 2016 - Oct 2017
I wore many hats across customer success, account management, customer education, and live trainings at this Series A startup making cloud-based reservation software for tourism companies. • Ensured customer’s tourism offerings were best mapped to our software so they could sell and market tours. • Designed and led weekly product webinars and tailored on-site training workshops for clients across the US and Mexico. • Led instructional design for online help center, including writing 100+ articles and producing video-based training. Show less
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Guidebook Inc.
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Associate
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May 2015 - Apr 2016
My first job in tech and in B2B SaaS, my role was a mix of professional services and technical customer support at this Series B SaaS company which provides a platform for building mobile apps for large-scale events. • Mapped all kinds of large-scale events and conferences to our event planning software. • Created of internal newsletter - Enlightenment - that highlighted newfound tools or tricks for implementing our software. • Led weekly onboarding webinar and customer education sessions for enterprise clients. Show less
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Lead Coach, “Mastering the Language of Business” workshop for Guatemalan women entrepreneurs
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May 2014 - May 2014
Led the Guatemala edition of Fed-Ex's 'Mastering the Language of Business' seminar for female entrepreneurs across Central and South America. Led the Guatemala edition of Fed-Ex's 'Mastering the Language of Business' seminar for female entrepreneurs across Central and South America.
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Success Academy Charter Schools
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United States
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Education Administration Programs
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700 & Above Employee
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Enrollment Coordinator
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Mar 2013 - Mar 2014
Guided thousands of parents in English, French, and Spanish through the application, lottery, and enrollment processes for an NYC charter school network. Guided thousands of parents in English, French, and Spanish through the application, lottery, and enrollment processes for an NYC charter school network.
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Easy Languages
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Belgium
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Travel Arrangements
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1 - 100 Employee
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Copyeditor
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Nov 2012 - Feb 2013
Edited and translated the website for a multinational language travel company. Edited and translated the website for a multinational language travel company.
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Friends of Europe
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Think Tanks
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1 - 100 Employee
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Editorial Assistant
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Jul 2012 - Oct 2012
Researched and edited articles for language and content at an EU policy journal with 100,000+ readers. Researched and edited articles for language and content at an EU policy journal with 100,000+ readers.
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Education
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Tulane University
Bachelor's degree, BA French, BA Linguistics
Community
