Customer Success Manager, Northeast Region

• Mar 2023 - Present

SMB Account Manager, Northeast Region

• Aug 2021 - Mar 2023

As a small and medium-sized business (SMB) Account Manager for Justworks, I managed a book of business (BoB) totaling at $2.2M Annual Recurring Revenue (ARR), strategically assisted clients during health insurance renewals and other HR-specific needs, and maintained 95-100% Customer Satisfaction (CSAT) score Q3 2021 - Q1 2023.

Senior Associate, Regional Events & Operations

• Aug 2020 - Jan 2021

As a Senior Associate for CareerMD, I executed regional email marketing campaigns to over 50K recipients weekly, partnered with various vendors nationwide to strategically plan and executive both in-person events and virtual events, and acted as Director of Events' right hand for day-to-day operational support.(Job affected due to COVID-19 Pandemic)

Associate, Events & Operations

• Aug 2019 - Jul 2020

Creative, Social Media & Content Marketing

• Oct 2018 - Mar 2019

Interning at Direct Agents, I collaborated with Direct Agents’ in-house Creative Team on various video projects, exercised extensive research on industry trends, and monitored social media performance. Interning at Direct Agents, I collaborated with Direct Agents’ in-house Creative Team on various video projects, exercised extensive research on industry trends, and monitored social media performance.