Akil Sadkaoui
Program Manager at ASIC "as I see"- Claim this Profile
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Bio
Safa Ayari
I enjoyed collaborating with Akil over 3 years at Tunisia Telecom. During this time, I was pleased to work with a such a number driven leader, with strategic vision and natural public speaker capable to drive consensus with the broader cross functional team. Akil have a high adaptability skills that allows him to navigate successfully through the organization, clearing the path and making the cross functional team accountable while challenging the status-quo and going the extra mile to make things happen. I will definitely recommend him.
Othman Khaled
I met Akil during the first edition of Tunisian Smart Cities national caravan (in 2019), 10 infodays where he repeated twice a day, the heavy trends and the global stakes in terms of smart cities, to inspire local actors for programming urban and digital transitions. His knowledge in marketing, strategy, and public speaking, have always the same effect of aggreeing with his conclusions and wanting to become friends... Consequently we started working together on Smart cities programming workshops with local actors and international cooperation organizations, what led us to develop partnership with national strategic institute, for producing foresight, advocacy, and empowerment. Akil is very efficient during negociation meetings, as well as during the implementation phasis, especially at solving misunderstanding problems between collaborators. Finally, we wrote a book (Dare... Our Future !) and launched a website about public participation at monitoring sectoral performances and evaluating the relevancy of policies expected outcomes (dareourfuture.com). His knowledge about Justice, Security, Education, Culture, Finance, Tourism, Transportation, and Telecommunications, allowed us to picture the gap between the current and the potential situation in Tunisia, and introduce the means of filling it.
Chokri Allani
I knew Akil in large transformation projects with billions of dollars at stake. Akil is an exceptional leader and communicator. He led the Customer Experience Department with more than 600 staff at an incumbent Telco Carrier. He led the design and implementation of new business process reengineering, started using measurable data and KPI, inserted new blood and fresh concepts in the teams, inspired and motivated all of his managers down to rank and file staff. Amazingly exceptional manager, all the time ahead of the game. His contribution to Customer Satisfaction and to the Increase of Revenue and Profit are obvious and were measurable. Each company that needs to go over the inflection point needs such type of talents and skills. All firms that inspire to get to the next level would be striving and lucky to find similar talents and experience. Besides, Akil is a fun person to work with, you never get enough from his acquaintance and you will enjoy excellent professional relationship blended with a lot of humor and he is most importantly always available.
Safa Ayari
I enjoyed collaborating with Akil over 3 years at Tunisia Telecom. During this time, I was pleased to work with a such a number driven leader, with strategic vision and natural public speaker capable to drive consensus with the broader cross functional team. Akil have a high adaptability skills that allows him to navigate successfully through the organization, clearing the path and making the cross functional team accountable while challenging the status-quo and going the extra mile to make things happen. I will definitely recommend him.
Othman Khaled
I met Akil during the first edition of Tunisian Smart Cities national caravan (in 2019), 10 infodays where he repeated twice a day, the heavy trends and the global stakes in terms of smart cities, to inspire local actors for programming urban and digital transitions. His knowledge in marketing, strategy, and public speaking, have always the same effect of aggreeing with his conclusions and wanting to become friends... Consequently we started working together on Smart cities programming workshops with local actors and international cooperation organizations, what led us to develop partnership with national strategic institute, for producing foresight, advocacy, and empowerment. Akil is very efficient during negociation meetings, as well as during the implementation phasis, especially at solving misunderstanding problems between collaborators. Finally, we wrote a book (Dare... Our Future !) and launched a website about public participation at monitoring sectoral performances and evaluating the relevancy of policies expected outcomes (dareourfuture.com). His knowledge about Justice, Security, Education, Culture, Finance, Tourism, Transportation, and Telecommunications, allowed us to picture the gap between the current and the potential situation in Tunisia, and introduce the means of filling it.
Chokri Allani
I knew Akil in large transformation projects with billions of dollars at stake. Akil is an exceptional leader and communicator. He led the Customer Experience Department with more than 600 staff at an incumbent Telco Carrier. He led the design and implementation of new business process reengineering, started using measurable data and KPI, inserted new blood and fresh concepts in the teams, inspired and motivated all of his managers down to rank and file staff. Amazingly exceptional manager, all the time ahead of the game. His contribution to Customer Satisfaction and to the Increase of Revenue and Profit are obvious and were measurable. Each company that needs to go over the inflection point needs such type of talents and skills. All firms that inspire to get to the next level would be striving and lucky to find similar talents and experience. Besides, Akil is a fun person to work with, you never get enough from his acquaintance and you will enjoy excellent professional relationship blended with a lot of humor and he is most importantly always available.
Safa Ayari
I enjoyed collaborating with Akil over 3 years at Tunisia Telecom. During this time, I was pleased to work with a such a number driven leader, with strategic vision and natural public speaker capable to drive consensus with the broader cross functional team. Akil have a high adaptability skills that allows him to navigate successfully through the organization, clearing the path and making the cross functional team accountable while challenging the status-quo and going the extra mile to make things happen. I will definitely recommend him.
Othman Khaled
I met Akil during the first edition of Tunisian Smart Cities national caravan (in 2019), 10 infodays where he repeated twice a day, the heavy trends and the global stakes in terms of smart cities, to inspire local actors for programming urban and digital transitions. His knowledge in marketing, strategy, and public speaking, have always the same effect of aggreeing with his conclusions and wanting to become friends... Consequently we started working together on Smart cities programming workshops with local actors and international cooperation organizations, what led us to develop partnership with national strategic institute, for producing foresight, advocacy, and empowerment. Akil is very efficient during negociation meetings, as well as during the implementation phasis, especially at solving misunderstanding problems between collaborators. Finally, we wrote a book (Dare... Our Future !) and launched a website about public participation at monitoring sectoral performances and evaluating the relevancy of policies expected outcomes (dareourfuture.com). His knowledge about Justice, Security, Education, Culture, Finance, Tourism, Transportation, and Telecommunications, allowed us to picture the gap between the current and the potential situation in Tunisia, and introduce the means of filling it.
Chokri Allani
I knew Akil in large transformation projects with billions of dollars at stake. Akil is an exceptional leader and communicator. He led the Customer Experience Department with more than 600 staff at an incumbent Telco Carrier. He led the design and implementation of new business process reengineering, started using measurable data and KPI, inserted new blood and fresh concepts in the teams, inspired and motivated all of his managers down to rank and file staff. Amazingly exceptional manager, all the time ahead of the game. His contribution to Customer Satisfaction and to the Increase of Revenue and Profit are obvious and were measurable. Each company that needs to go over the inflection point needs such type of talents and skills. All firms that inspire to get to the next level would be striving and lucky to find similar talents and experience. Besides, Akil is a fun person to work with, you never get enough from his acquaintance and you will enjoy excellent professional relationship blended with a lot of humor and he is most importantly always available.
Safa Ayari
I enjoyed collaborating with Akil over 3 years at Tunisia Telecom. During this time, I was pleased to work with a such a number driven leader, with strategic vision and natural public speaker capable to drive consensus with the broader cross functional team. Akil have a high adaptability skills that allows him to navigate successfully through the organization, clearing the path and making the cross functional team accountable while challenging the status-quo and going the extra mile to make things happen. I will definitely recommend him.
Othman Khaled
I met Akil during the first edition of Tunisian Smart Cities national caravan (in 2019), 10 infodays where he repeated twice a day, the heavy trends and the global stakes in terms of smart cities, to inspire local actors for programming urban and digital transitions. His knowledge in marketing, strategy, and public speaking, have always the same effect of aggreeing with his conclusions and wanting to become friends... Consequently we started working together on Smart cities programming workshops with local actors and international cooperation organizations, what led us to develop partnership with national strategic institute, for producing foresight, advocacy, and empowerment. Akil is very efficient during negociation meetings, as well as during the implementation phasis, especially at solving misunderstanding problems between collaborators. Finally, we wrote a book (Dare... Our Future !) and launched a website about public participation at monitoring sectoral performances and evaluating the relevancy of policies expected outcomes (dareourfuture.com). His knowledge about Justice, Security, Education, Culture, Finance, Tourism, Transportation, and Telecommunications, allowed us to picture the gap between the current and the potential situation in Tunisia, and introduce the means of filling it.
Chokri Allani
I knew Akil in large transformation projects with billions of dollars at stake. Akil is an exceptional leader and communicator. He led the Customer Experience Department with more than 600 staff at an incumbent Telco Carrier. He led the design and implementation of new business process reengineering, started using measurable data and KPI, inserted new blood and fresh concepts in the teams, inspired and motivated all of his managers down to rank and file staff. Amazingly exceptional manager, all the time ahead of the game. His contribution to Customer Satisfaction and to the Increase of Revenue and Profit are obvious and were measurable. Each company that needs to go over the inflection point needs such type of talents and skills. All firms that inspire to get to the next level would be striving and lucky to find similar talents and experience. Besides, Akil is a fun person to work with, you never get enough from his acquaintance and you will enjoy excellent professional relationship blended with a lot of humor and he is most importantly always available.
Credentials
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Become a Program Manager
LinkedInJan, 2023- Nov, 2024 -
Spécialisation Scrum Master Certification
Coursera Course CertificatesNov, 2022- Nov, 2024 -
Agile Foundations
LinkedInOct, 2022- Nov, 2024 -
Agile Coach Accredited Certification ™
International Scrum Institute™ (Scrum Institute)Sep, 2022- Nov, 2024 -
Scrum Master Accredited Certification™
International Scrum Institute™ (Scrum Institute)Jul, 2022- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesJun, 2022- Nov, 2024 -
Fondamentaux du Marketing Digital - Digital Active
GoogleAug, 2016- Nov, 2024 -
Programme d'Entrainement au Coaching Professionnel
Coaching de GestionAug, 2015- Nov, 2024 -
SwissNova
SwissnovaMar, 2014- Nov, 2024 -
Professional Certified Coach (PCC)
International Coaching FederationJul, 2022- Nov, 2024
Experience
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ASIC "as I see"
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Business Consulting and Services
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1 - 100 Employee
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Program Manager
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Jul 2013 - Present
ASIC est une synergie parfaite entre le consulting et le coaching pour apporter une réponse sur mesure aux entreprises et collectivités. Nos Clients cherchent des solutions opérationnelles pour croître et apporter plus de valeur à leurs industries. Nous les accompagnons pour obtenir des résultats leur permettant de franchir le palier supérieur, de répondre à la demande du marché, en constante évolution. Notre portefeuille de missions nous a permis de consolider des expériences auprès des acteurs publics et privés dans des multiples secteurs d'activités. L'amélioration des performances, pilier de la pérennisation des activités, est coeur de nos interventions de Transformation. Mobilisateur d'enthousiasme, Activateur du changement, Propulseur de réussites, Accompagnateur d'ambitions, Fédérateur d'énergie... autant de rôles que de missions menées auprès de nos Clients pour améliorer le bien-être de leurs Employés, leurs Clients, et de leur Citoyens-Habitants-Utilisateurs. Show less
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Tunisie Telecom
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Tunisia
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Telecommunications
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700 & Above Employee
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Directeur Expérience Client
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Dec 2007 - Feb 2011
- Head of Customer Experience Department (+ 600 staff) ; Design of the strategy for harmonization of communication channels with the customer - Customer Experience Reorganization / Definition of dashboards and operational targets / Definition of appropriate KPI and definition of action plans towards achieving them - Improve Call Center performance metrics thru specific action plans / Improve Peak-time management / Consolidate different Call Centers / Define and implement moving plan to new building - Involved in the definition of Functional Specs for Billing (BSCS) and CRM (Siebel) systems - Definition and development of customer support system HPSM (Incident Management) - Improve customer Portal usage/ experience - Process standardization/Business Process Reengineering : Identify existing Processes, design Target Processes + Quick wins, define Work Instructions, Implementation. Show less
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PMGI CONSULTING
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Tunisia
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Business Consulting and Services
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1 - 100 Employee
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Management du changement
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Sep 2004 - Oct 2007
- Definition and execution of the Corporate Vision and Strategy / Definition of Business Development strategies; - Implement Transformation programs / Performance Management; - Definition of related actions plans and development operations according to priority settings; - Diagnostic and definition of improvement potentials and challenges of an organization; - Diagnostic and definition of improvement potentials and challenges of an organization / Implementation of a target organization / Definition of corporate internal communication system / Development of Profit Centers / Budget settings / Team management; - Definition of reporting tools and templates / Reorganization of Sales support and Back office activities - Definition of Human Resources policy: Compensation System, management of social relations, management of jobs and skills, HR dashboard, recruitment process; - Competency and skills development of HR and standardization of Job Description, KPI, etc. - Definition and implementation of annual evaluation system. Show less
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VP
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Feb 2000 - Sep 2004
- Support of companies in the development of the mentalities and the capacities of management of the change the realization of training initiatives. - Definition of the Human resources policy : system of remuneration, Management of social relationships; - Management of skills, dashboard RH, process of recruitment; - Installation of the operational meetings and Executive committee; valuation of the skills of the human resources and the formalization of the index cards of posts, skills; - Annual Implementation of the processes of performance interviews; - Engineering of training / Conception of modules of training; animation of the training courses. Show less
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Education
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Université Paris 1 Panthéon-Sorbonne
Economie Internationale -
Coaching de Gestion inc.
Coach Professionnel