Experience

Maples Group

• Cayman Islands
• Financial Services
• 700 & Above Employee

• Business Development Administrator

  • Mar 2023 - Present

• Team Secretary

  • Dec 2021 - Mar 2023



The English Studio

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Business Development Administrator

  • Jul 2018 - May 2020

  -Meet and exceed customer expectations (both current and new), as the internal point of contact for the customer, recognizing sales opportunities and up-sell to the current customer base. -Collaborate with stakeholders to develop a creative plan to generate leads through prospecting multiple sources, promotions and campaigns. -Efficient management of customer complaints using the internal complaints reporting system. -Working with partners to ensure that their accounts are maintained in line with agreed terms and managing any material changes or amendments to bookings and revenue. -Assist in the implementation and delivery of Business Development strategies leading to successful selling campaigns and promotions, including market research and intelligence. -Manage and operate CRM systems (Salesforce) to oversee and evidence the full sales cycle, invoicing and processing refunds, ensuring data and information are accurate and current. -Draft specific administration, spreadsheet tasks, correspondence and other documentation for specific projects and the day to day running of a variety of sales functions as directed by the Business Development Team and management. Show less



The English Studio Dublin

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• International Sales Executive

  • Sep 2017 - Jul 2018

  -Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products (language courses). -Implement sales programmes by developing action plans. -Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors. -Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations. -Plan to ensure achievement of team and personal target, aligning with company sales policies and strategies. -Manage, develop, coach and motivate the sales team to ensure that a high professional standard is achieved and monthly sales target and KPI target are exceeded consistently. -Provide on-the-ground support for sales associates as they generate leads and close new deals. -Meet with clients, partners and stakeholders to discuss their evolving needs and to assess the quality of the company's relationship with them. -Develop and implement new sales initiatives, strategies, and programmes to capture key demographics. -Sell to existing and potential clients as well as provide sales support to partners to add value to the selling process and outcomes. -Continually develop knowledge of the business climate, applications and competition. -Maintain data relative to partners, accounts and activities and document customer interactions, preparing reporting as needed. Show less



Temporary Assignment

• County Dublin, Ireland

• General Operative

  • May 2014 - Apr 2017

  Work as a general operative in SEDA College while enrolled on English Language courses in Ireland. Work as a general operative in SEDA College while enrolled on English Language courses in Ireland.



Conveniência Ltda - Matão, SP

• Brazil

• Office Administrative Assistant

  • Dec 2010 - May 2014

  -Responsible for a large volume of inbound calls and assisting customers with their needs, including helping to identify appropriate products. -Enter and maintain sales orders with special attention to detail and accuracy. -Accurately quote products to customers over the phone and in person at the branch office. -Make outgoing calls to communicate promotions and improve relationships with the customer base. -Interact with walk-in customers, determine needs and process subsequent orders. -Work closely with Operations Manager to understand the incoming material schedule and establish delivery dates for products. -Deal with product representatives for the convenience store. Promote promotions in product sales. -Assist and supports the outside sales staff and other office personnel as necessary. Show less