Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Clinical Operations Senior Project Manager

  • Aug 2022 - Present

  Own full accountability for leading the delivery of project plans across cross-functional departments for a digital-first health service provider. Develop and implement operational processes to ensure contractual clinical operational goals and objectives are met with a focus on achieving profitable margins in Value-Based Care (VBC) agreements. Build, maintain, and accelerate relationships with various stakeholders to mobilize key initiatives and mitigate issues.

• Go To Market Senior Project Manager

  • Jul 2021 - Aug 2022

  Partnered with three Revenue Owners to implement and execute the sales cycle across three different lines of value-based care products (Total Value-Based Care with Financial Risk, Fee For Service SaaS, and Provider Alliance Network products). Project managed the sales process with accountability for global revenue gate checkpoints, communicating project milestones, meeting deal requirements, and obtaining signatures from stakeholders.



Signify Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Acute Operations Specialist

  • May 2020 - Jul 2021

  Cultivated stakeholder relationships across five California accounts to drive Value-Based Care savings and action plans. Facilitated conversations with stakeholders to improve patient outcomes and developed initiatives to address key measures, including readmission and length of stay. Prepared and conducted Bundled Payments for Care Improvement Advanced (BPCI-A) monthly program performance presentations with hospital C-Suite and department leaders.

• Post-Acute Operations Specialist

  • Sep 2019 - May 2020

  Implemented Value-Based Care operations to support post-acute networks across 14 hospitals. Built post-acute care performance networks through concise communication of interventions to partners.



Mindbody

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Account Manager

  • May 2019 - Aug 2019

  Provided account solutions for 700+ clients to ensure YoY revenue growth for a SaaS company in the wellness industry. Served as the primary onboarding and escalation point of contact. Cross-functionally collaborated with leadership on expansion opportunities to penetrate new accounts and expand current accounts through upselling strategies. Provided account solutions for 700+ clients to ensure YoY revenue growth for a SaaS company in the wellness industry. Served as the primary onboarding and escalation point of contact. Cross-functionally collaborated with leadership on expansion opportunities to penetrate new accounts and expand current accounts through upselling strategies.



Clemson University

• United States
• Higher Education
• 700 & Above Employee

• Independent Researcher

  • Oct 2018 - Mar 2019

  Collaborated with a professor to research, prepare, and present journal articles at Clemson University. Collaborated with a professor to research, prepare, and present journal articles at Clemson University.



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Associate

  • Jul 2016 - Aug 2017

  • Strategized with CCRC directors to find the best solutions for each of our current and potential residents throughout their continuous customer journey• Identified new referral opportunities by cultivating relationships with key referrals, vendors, and community partners by maintaining minimum outreach of 30 calls/day and 5 onsite visits/month of both warm and cold leads• Mitigated resident concerns by actively communicating and following up with appropriate departments leaders until it was satisfactorily resolved

• Admissions Coordinator

  • Nov 2015 - Jul 2016

  • Improved and maintained average monthly SNF occupancy rate from 83% to 94% within the first 90 days by proactively communicating anticipated occupancy levels via a self-created excel tool that kept 30+ key inside and outside contacts in constant communication.• Bridged expectation gaps between physicians, nursing, therapy, and social services with those of the residents and/or their family members to ensure that all patient needs were met• Maintained knowledge of SNF rules and regulations through consistent on-the-job training and self-led research to position myself as an expert when collaborating with residents and families

• Human Resources Coordinator

  • Feb 2015 - Oct 2015

  • Created, tracked, and managed talent pipeline of healthcare staff by establishing a presence with online (LinkedIn, Indeed, etc.) and local resources (community healthcare events, teachers at CNA/RN schools, etc.)• Strategized with community directors to improve employee relations, minimize turnover, and maintain proper staffing levels for their individual department needs