Anna Sedova

Absorbtion Adviser at Yad L'Olim
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Contact Information
us****@****om
(386) 825-5501
Location
Rishon LeZion, Center District, Israel, IL
Languages
  • English -
  • Russian -
  • Hebrew -

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5.0

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LinkedIn User

I have been managing Anna since March 2020 till October 2021 Anna was the first SMB Customer Success Manager in my team. She really helped me to understand what is the right capacity and how we should handle SMB clients of Papaya. I would definitely recommend Anna for any project management, customer facing or creative role. She is super friendly, responsible and have a lot of great ideas how to improve the process. She is super organized and handling things end to end - this is highly appreciated by the clients and her co-workers. Anna was helping me with the new team design. She built a manual for all our ongoing processes and now this manual is used by all new joiners and it optimized our training and day to day activities greatly! Anna was assisting with training new team joiners and was super helpful- people always liked to ask her for help.

Miroslava Jurkovic

I had an opportunity to participate with Anna on the Training for Project Manager, organized by Brainnest. We were in the same group for creating an project for Lufthansa and our teamwork lasted for one month. I must say that I rarely come across a coworker with this good work ethics and discipline as Anna. We had big deadlines and Anna was a person that you can rely on no matter how intense the work is. She will get it done and she will do it good. She is excellent in editing and is a go-to person for making eye-catching materials. During the organizational part of the training she made sure a proper communication is developed in the team. In the research part she showed high attention to the detail and delivered all the comments with proper amount of soft skills. I highly recommend Anna as and coworker and manager. Anna I wish you lot of success in the Project Management world!

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Credentials

  • Project Management Certificate
    Brainnest
    Nov, 2021
    - Nov, 2024

Experience

    • Israel
    • Non-profit Organizations
    • 1 - 100 Employee
    • Absorbtion Adviser
      • Mar 2022 - Present

    • United States
    • Financial Services
    • 500 - 600 Employee
    • Customer Success Manager
      • Mar 2020 - Nov 2021

      Papaya is a Saas Payroll Platform, working with 140 countries and providing employment solution service My main responsibilities and achievements: · Multiple SMB customers’ accounts management for customers based in different locations of EMEA · Managing customer onboarding, upsells, and cross-sells. In total nearly 50 onboarding processes completed. · Customers account maintaining on Papaya platform and Platform Training holding · Training management for new CSM team members, processes explanation and improvement · Work with reports and analysis of the customer's issues and needs · Managing customer’s agreements and financial operations (invoices, payments method, etc) · Project management: SMB ongoing manual creation, legal and ops process for employment in Germany, etc. Show less

    • Israel
    • Travel Arrangements
    • 1 - 100 Employee
    • Operations manager/coordinator
      • 2018 - Mar 2020

      The largest organization in Israel specialized in river cruises over Europe. With my contribution, the company succeeded to organize nearly 50 cruises and providing support for 2000 customers during the 2019 year. • Financial control and operations, work with reports making analytical review • Customer Success and Account Management, B2B and B2C support via phone/email, • Russian groups lead operator: full ownership of the projects from start to end. • Geat team work and processes development Show less

  • Music Video Production
    • Kiev Region, Ukraine
    • Creative Media Project Manager
      • 2014 - 2017

      During this period together with my team was created 15 music videos. We grew from small to large scale, from local to international projects, expanded team from 5 to 50 members on a shooting set. Our short film “The Genie” won the category "Best Child Actor" and became a runner up in the nomination "Best Director" on “Web Fest” festival in California (USA). • Media product creation from original conception until postproduction; • Customer and partners relationship regulations • Storyboard creation • Unique media image creation • Work on shooting set • Casting management Show less

Education

  • Kyiv State Institute of Theatrical Art 'I.K. Karpenko-Kary'
    Master of Arts - MA, Audiovisual Arts and Media Communications.
    2012 - 2017

Community

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