Experience

Activate

• United States
• Advertising Services
• 1 - 100 Employee

• Director Of Client Services

  • Jul 2022 - Present

• Client Services Manager

  • May 2018 - Present

  • End-to-end project management responsibilities for some of Activate’s largest and most strategic clients.• Manages all client communication including client goals and expectations, weekly reporting, trafficking of client assets and materials.• Responsible for project status communications internally to highlight successes and potential problems before they escalate.• Facilitate interaction and workflow between project team members to ensure program metrics are delivered on time and on budget. Show less



UBM plc

• United Kingdom
• Events Services
• 200 - 300 Employee

• Senior Integrated Program Manager, Client Services and Delivery Operations

  • 2014 - May 2018

  Drive superior customer service experiences by being the post-sale single point of contact. Accountability for the full range of customer facing activities and support actions related to on-going delivery of sold digital business. Identify continuous improvement opportunities to enhance the quality of service to customers and internal operational effectiveness to drive customer satisfaction, loyalty and growth. •Establish a trusted advisor relationship with customers and own those relationships •Leads all customer communication including managing customer goals and expectations, weekly reporting, trafficking of customer assets and materials, etc. •Work closely with and influence the engineering, product management, and operations team to achieve ever higher levels of customer satisfaction •Understand UBM’s products, their features, functions and understand how they can be used to solve problems and create solutions for your customers •Develop and maintain expertise in assigned areas of product functionality and utilize that expertise effectively to assist customers •Provide excellence in technical and functional level support by troubleshooting issues or providing alternate solutions and workarounds Show less



Photobucket

• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Jul 2013 - May 2014

  The best place on the planet to store all your photos and videos. Photobucket is the premier site on the Internet for uploading, sharing, linking and finding photos, videos and graphics. Your free Photobucket account can store thousands of photos and hours of video. •Responsible for overseeing the preparation of client media plans, including objectives, strategy, list and media selection, budget, projections, and timetables •Partner with Account Executives to meet client needs, goals, and expectations •Provide ongoing contact and communications with established clients •Manage pre-sales activities related to RFP’s, presentation development, and market research •Coordinate with internal and external employees and consultants to ensure successful projects Show less



IDG (International Data Group)

• United States
• Advertising Services
• 500 - 600 Employee

• Senior Integrated Account Coordinator

  • Jun 2009 - Jun 2013

  Responsible for planning, executing, and monitoring online, custom, and print advertising for Computerworld and InfoWorld's Client base. * Integral member of the Southwest Computerworld and InfoWorld sales team, responsible for exceeding revenue targets of $10+ million annually through selling awareness, lead generation, print, and custom programs. * Communicates with present and potential clients using company products to create strong relationships and grow business. Key accounts include: HP, Cisco, Citrix, Google, Dell, Salesforce, and Riverbed. * Collaborates with sales teams on proposals to clients, in developing opportunities and cross- selling within a portfolio of proprietary and custom products. * Performs monthly billing reconciliation with accounts receivable to match forecasted revenue. * Fosters business relationships with media planners and buyers at advertising agencies through campaign optimization, growth strategies, and opportunities, on and on-going basis * Partners with product teams and other functions to guarantee end-to-end implementation of campaigns and ensure alignment with Client needs. Recipient of the “Presidents Award” in 2010. This prestigious award is given to one sales team who breaks 120% of their annual sales goal across a national sales team. Show less



UBM plc

• United Kingdom
• Events Services
• 200 - 300 Employee

• Online Campaign Manager

  • Sep 2007 - Nov 2008

  Integral member of high performance sales team, responsible for supporting client campaigns for an $18M “key accounts” territory for media and marketing powerhouse in electronics.•Managed client online and offline campaign deliverables, by providing technical and timeline requirements post sale and ensuring smooth transition to web specialist for execution for campaign success.•Directly involved with the RFP process, contributing client and site analysis, resulting in $2M plus annual programs for major company accounts.•Monitored online campaign progress to ensure success and leveraged additional marketing opportunities through regular performance analysis and optimization recommendations.•Shared best practices and consulted with clients to improve campaign performance and to ensure profitable results.•Implemented weekly online banner inventory report distributed to sales and management to streamline inventory availability, resulting in increased remnant campaign sales. Show less

• Sales Associate

  • May 2006 - Aug 2007

  Served as a key member of a $16M Game Group with an award winning line up of event, online, and print. Products included the Webby Award – winning online community, Gamasutra.com, the world’s largest professionals only game industry event, The Game Developers Conference, and Game Developer Magazine.Supported the Game Group across all events, including The Game Developers Conference with 260 plus exhibitors, international events, GDC Europe, GDC China, and GDC Russia.•Managed exhibitor and sponsor information current for all Game Group Events.•Created sponsorship opportunities for sales team, directly impacting the group exceeding an event sales goal by 120% for 2007 GDC Conference. •Managed floor plan and booth reassignments.Personally trained the Game Group on Wiki software which allowed our team to benefit from real-time information dispersal and editing. Implementation and usage of this software helped to improve cross-team collaboration and problem solving. Show less



Lola Cohen Co., Inc

• Account Sales Coordinator

  • Sep 2005 - Mar 2006

  Supported Sales Representative of major publishing house by managing daily account activity with outside and inside sales territory of $250,000 plus in Travel and Leisure industry. Publications represented included Golf Digest, Gourmet Magazine, and San Francisco Magazine. Served as a direct liaison with clients, agencies, and production department to ensure print and integrated campaigns were completed and met or exceeded expectations. While Managing inside sales activities on existing accounts. Show less



American Identity

• Product Development Coordinator

  • Nov 2001 - Apr 2005

  Served as core member of merchandising team at a top promotional merchandise company with over 60 years experience, serving more than 350 Fortune 1,000 companies including ESPN, Blockbuster, and Kaiser Permanente. Directly assisted merchandising manager with all aspects of the merchandising process. Served as core member of merchandising team at a top promotional merchandise company with over 60 years experience, serving more than 350 Fortune 1,000 companies including ESPN, Blockbuster, and Kaiser Permanente. Directly assisted merchandising manager with all aspects of the merchandising process.