Experience

AQA Victoria Ltd

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Manager, Services & Service Experience

  • Feb 2020 - Present

• Service Operations Leader

  • Nov 2017 - Feb 2020

  Leading the Qualcare Division of AQA Victoria Ltd, a statewide service providing twenty four hour personal care and support to people in their homes and local communities. Our team are focused on providing service excellence by offering maximum flexibility and choice in the development and delivery of services. Our aim is to achieve service excellence by providing people with a disability, injury or illness and their families with flexible, consistent and individualised care. Planning and services are delivered in environments and communities of choice, in order to support people to maintain independent lives.



InLife Independent Living

• Coordinator

  • Feb 2017 - Nov 2017

  InLife is a new not for profit disability service provider that provides an alternative option to people with a disability who require in home and community based supports. Inlife’s model is based around empowering the client to have more control over their funding, program, supports and staff. I joined InLife in February 2017 and was the first management recruit working alongside the CEO / Founder and Co-Founder. My role as Coordinator was to coordinate service enquiries, leads and onboarding processes, complete assessments and develop support plans and programs and support the client to establish their team and roster. Upon my commencement, the organisation was completing its first DHHS Accreditation and Registration Assessments and I was actively involved in writing policies, procedures and developing systems and processes to meet the Department of Health & Human Services Scheme Standards (known as the HSS) and the National Standards for Disability Services (NSDS) including establishing a Client Records Management System.



Yooralla

• Australia
• Individual and Family Services
• 400 - 500 Employee

• Service Manager

  • 2014 - 2017

  While with Yooralla I managed a variety of residential services which provide 24-hour residential care and support. I managed services specialising in providing support to individuals presenting with high complex needs including dual disability, autism, behaviours of concerns, acquired brain injury and those with high physical and complex medical support needs. I managed services in both metro and rural areas and managed a transitional living support service. My role as Service Manager was to support the staff to deliver person centred support and care to residents using active support and positive behaviour support principles. I was managing services in the NEMA region preparing the services and supporting clients and their families with preparation for NDIS transition. I was part of what Yooralla called its NDIS Ambassador Team and as such I supported teams, staff and clients prepare for NDIS as well as networked, promoted and represented the organisation and its services in different forums, conferences and expos.



Mind Australia

• Australia
• Mental Health Care
• 400 - 500 Employee

• Service Manager, Western Region Dual Disability Services

  • 2012 - 2014

  As Service Manager of Mind's Western Region Dual Disability Services, I oversaw and managed multiple services including Support and Accommodation Services, Fee for Service and Individual Support Packages. I also provided specialist consult and specialised support and planning to DHHS and other service providers. Services managed were specifically for people with a dual disability - co-existing intellectual disability and mental health issues. My role as Service Manager was to ensure services were delivered within recovery orientated, strengths based and person centred support frameworks. My role had a significant focus on service development where I was actively involved in the development of a new support and accommodation service and further service development projects and initiatives increasing specialised response and service to people with a dual disability.

• Service Manager - McPherson Community

  • 2010 - 2012

  McPherson Community Residential Service is a supported accommodation service specifically for people with a dual disability - co-existing intellectual disability and mental health issues. My role as Service Manager was to support the staff to deliver recovery orientated, strengths based and person centred support and care to residents. A significant challenge in this role is bringing both disability and mental health services together to work collaboratively and advocating for appropriate provision of services for clients.



Sacred Heart Mission

• Australia
• Non-profit Organization Management
• 100 - 200 Employee

• Care Coordinator – Supported

  • 2008 - 2010

  My role as Care Coordinator - Supported was to ensure the 29 supported complex residents had access to the support services and staff support that will enable them to maintain their accommodation and to live independently and as valued members in the community. My role as Care Coordinator - Supported was to ensure the 29 supported complex residents had access to the support services and staff support that will enable them to maintain their accommodation and to live independently and as valued members in the community.



MERRIMU SERVICES

• Assistant Program Manager / Campus Manager

  • 2006 - 2008

  In this role I was responsible for the day to day operation of a day service campus. Assisting and supporting staff in the development, assessment, implementation and evaluation of activities in the areas of further education, independent living skills, community access, outreach, recreation and leisure and prevocational programs. In this role I was responsible for the day to day operation of a day service campus. Assisting and supporting staff in the development, assessment, implementation and evaluation of activities in the areas of further education, independent living skills, community access, outreach, recreation and leisure and prevocational programs.



Department of Health & Human Services, Victoria

• Various Positions

  • 1997 - 2006

  During this time, I held various roles in the disability sector including team leader for a residential service and employment consultant for a specialist employment service. I commenced my work in the sector in 1997 when I worked for DHHS at Kew Residential Services where I held various roles including, Supported Employment Supervisor – Catering Division, Project Worker, Kew Re-Development Scheme, Intellectual Disability Support Officer Level 1 & 2 (residential & Day Programs). During this time, I held various roles in the disability sector including team leader for a residential service and employment consultant for a specialist employment service. I commenced my work in the sector in 1997 when I worked for DHHS at Kew Residential Services where I held various roles including, Supported Employment Supervisor – Catering Division, Project Worker, Kew Re-Development Scheme, Intellectual Disability Support Officer Level 1 & 2 (residential & Day Programs).