Experience

McCormick Theological Seminary

• United States
• Religious Institutions
• 1 - 100 Employee

• Network Administrator

  • Jan 2019 - Present

• IT Intern

  • Jul 2018 - Present

  • Administrates Active Directory, Exchange, PowerCampus, Moodle and Gmail servers to enter new students into the system and process official transcript requests within a 48 hour time period • Serves as the primary IT support for Spanish speaking students, helping ensure all students are adequately assisted with their technological needs, regardless of their native language• Supports faculty and staff by setting up classrooms and meeting rooms with the proper equipment and necessary preparations, including connecting devices to the projectors or beginning conference calls • Processes official transcript requests for the Office of the Registrar within a 48 hour period, ensuring swift delivery of transcripts to recipients/institutions • Troubleshoots approximately 10 IT Helpdesk tickets and 5 walk-ins daily, ensuring that users can remain productive and all printers/desktops are functioning properly Show less



Escape Reality Chicago

• 158 West Erie Street

• Game Master

  • Aug 2017 - May 2018

  Lead approximately 15 groups daily through the ins and outs of escape rooms to ensure minimal or no confusion and a smooth escape room experience · Reset escape rooms in less than ten minutes to ensure quick turnover for following bookings consistently · Maintained all three floors and rooms in pristine condition every shift to offer guests with a premium experience · Managed the guests’ bookings via Checkfront and processed any POS transactions for paying groups within two minutes of entering the facility to ensure the time frame of the booking was met Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT Helpdesk Intern

  • Aug 2015 - Aug 2016

  · Closed 30+ IT related helpdesk tickets daily to maintain and improve company productivity · Installed new work stations with all the necessary equipment for employees in ten minutes for quick integration into the office · Catalogued over 20 different IT related objects such as monitors, cables, keyboards and docking stations to ensure no shortage is present or damaged equipment could not be replaced · Closed 30+ IT related helpdesk tickets daily to maintain and improve company productivity · Installed new work stations with all the necessary equipment for employees in ten minutes for quick integration into the office · Catalogued over 20 different IT related objects such as monitors, cables, keyboards and docking stations to ensure no shortage is present or damaged equipment could not be replaced