Experience

Indian Institute of Management, Indore

• Higher Education
• 700 & Above Employee

• • Jun 2016 - Present

• • Jun 2016 - Present

  Research ScholarWorking in the area of Emergency health care (Emergency medical services(EMS)) with focus on PPP game theoretical contract modelling for enabling EMS. Service delivery of ambulances and other aspects like competitive location-allocation modelling and integration using relevant game theory models are also being considered. { Thesis Advisor at IIM Indore-Prof. Rohit Kapoor, Thesis Advisory Commitee Members- Prof. Sanjay Choudhari, Prof Vinay Singh}, Prof Ramy Elitzur, Rotman school of management, University of Toronto.}Presentation of papers at Conferences1) A Literature Review Of Diverse Modelling Methodologies For Perishable Inventories In Health Care Industry. POMS, Mumbai, India. December 2019.2)“Modelling Public-Private Partnerships(PPP) Applying Game Theory”. INFORMS Annual Meeting AT Seattle, US, October 2019.3)A Game Theory-based approach in modeling incentives for Health Care oriented PPP" 5th Lancaster Game Theory Conference, Lancashire, UK. November 2019.4) International Conference on Research and Business Sustainability (ICRBS)- December 2017 Department of Management Studies, IIT Roorkee "The Rise of Opaque Products Selling as an Efficient Revenue Management Technique in the Travel Industry ” 5) XXI Annual International Conference of Society of Operations Management (SOM)- Dec 2017 Ahmedabad University.-A winning approach for airports to enhance revenues and passenger satisfaction using six sigma philosophy.6) 4th International Conference of Industrial Engineering (ICIE)- December 2017 SVNIT, Surat with IIIE-A Review Of Poisson Distribution For Better Understanding Towards Newer Industrial Applications7) 11th Indian Subcontinent Decision Sciences Institute International Conference (ISDSI)-Dec 2017 IIM Trichy- A winning approach for airports to enhance revenues and passenger satisfaction using six sigma TutoringTaught and tutored Bachelor's students of Management in calculus Show less



CITIES TOWNS

• INDIA USA

• RESIDED AREAS(3 Months plus)

  • Aug 1972 - Present

  Trichy, Tamilnadu , India. Ootacamund, TamilNadu, India. Thanjavur, TamilNadu, India. Mayiladuthurai, Tamilnadu, India Hyderabad, Andhra Pradesh, India Surat, Gujarat, India. Vadodara, Gujarat, India. State College, PennSylvania , USA Flushing, New York City, New York,USA AnnArbor, Michigan, USA Schaumberg, Chicago, Illinois,USA Mumbai, Maharashtra, India Jaipur, Rajasthan, India Bangalore, Karnataka, India Chennai, TamilNadu, India Pune, Maharashtra, India Secunderabad, Telangana, India Indore,MadhyaPradesh, India. Toronto, Greater Toronto Area(Brampton), Ontario, Canada Show less



University of Toronto - Rotman School of Management

• Canada
• Higher Education
• 300 - 400 Employee

• Visiting Doctoral Student

  • Jan 2019 - Mar 2019

  Comparing Canadian and Indian EMS(Supervisor- Dr. Igor Averbakh) Comparing Canadian and Indian EMS(Supervisor- Dr. Igor Averbakh)



Change Et Al

• Singapore
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Feb 2016 - Jun 2016

  Contract based Process Consulting for our client, who is leading Indian FMCG company. Improved processes through VA/NVA analysis, studied and addressed process capability issues in Client's procurement team which consisted of 60 + members. Suggested suitable POM/outsourcing models for implementation. Contract based Process Consulting for our client, who is leading Indian FMCG company. Improved processes through VA/NVA analysis, studied and addressed process capability issues in Client's procurement team which consisted of 60 + members. Suggested suitable POM/outsourcing models for implementation.



Freelancing Consultant

• Bengaluru Area, India

• Freelance Process Consultant

  • Sep 2015 - Feb 2016

  Facilitation and training of continuous improvement methodologies like lean, kaizen, six sigma, business excellence models like Malcolm Baldrige. Facilitation and training of continuous improvement methodologies like lean, kaizen, six sigma, business excellence models like Malcolm Baldrige.



Rajiv Gandhi International Airport, Hyderabad

• GMR Hyderabad International Airport@RGIA, Hyderabad, Telangana, India

• Associate General Manager

  • Aug 2013 - Aug 2015

  Played a Pivotal role in facilitation, improving and progressing of business excellence activities which increased the GBEM/TBEM score to 532(in 2015) from 476(in 2013) thus improving by 56 points and helped in sustaining and progressing towards emerging industry leaders Responsible for Business excellence activities including assessment of GBEM model(Based on Malcolm Baldrige), writing the application of GBEM and coordinating assessment of GBEM for the band change(550Plus). Responsible For 50 CIPs so far and Process Improvement activities including facilitating execution of TOC projects in Terminal decongestion, CIP through Juran and Six sigma methodology for water & Energy conservation projects, cargo dwell time project, supplier chain project and process design projects in Cargo Cold Chain. Facilitated around 1000 Plus kaizen Projects from august 2013 till date. Facilitated in constructing a BE Brigade Group. Show less



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Senior Manager, Business Excellence

  • Jul 2011 - Aug 2013

  After being promoted, developed Lean Six Sigma Green Belt Modules and trained 50 plus green belts in Lean Six Sigma. Mentored 10 Lean Six Sigma Projects in Corporate Services in Areas of Space utilization, Canteen Food Customer satisfaction Improvement, Admin Helpdesk, Travel Expenses optimization, Transport cost optimization, Security systems optimization and many more which lead to considerable cost reduction to the company.(Details will be provided as required). Analyzed and Developed VSM for Q2C in Service Delivery , a strategic project drive by Senior Management to improve productivity. Coordinated and mentored successfully 7 LSS BB projects in FCR Improvement, IT Procurement cost improvement, ESAT score Improvement, Product life cycle improvement and Sales Revenue. Improved and Trained 700plus people in QUICK, a CI Methodology developed in house at TCL. Trained 200 plus people in ETOM, a Business and Quality Improvement Framework for Telecom Industry. Show less



Tata Communications Transformation Services (TCTS)

• India
• Telecommunications
• 700 & Above Employee

• MANAGER, Business Excellence/Service Excellence

  • Apr 2009 - Jul 2011

  Designed and implemented various new processes in Telecom Services/ Internal Value Creation Processes suitably based on eTOM/ITIL Framework. Driven Operations and support groups successfully to closure of nearly 100 CIP based projects during fiscal year 2009-2010 Trained people in six sigma, Juran and problem solving. Actively participated in Business continuity implementation and Information Security ISO 27001 which led company to successful certifications. Participate in TBEM assessment of TTSL. Show less



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Project Manager - Quality Initiatives Group

  • Aug 2008 - Apr 2009

  Executed Key Projects in Lean and six sigma successfully across HDFC's Customer care and mortgage Departments. As a key member of 5S initiative, took responsibilities and implemented it across mortgage verticals. Executed Key Projects in Lean and six sigma successfully across HDFC's Customer care and mortgage Departments. As a key member of 5S initiative, took responsibilities and implemented it across mortgage verticals.



Zenta

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Assistant Manager, OpEx

  • May 2007 - Jul 2008

  Coordinated and Deployed Six sigma , Kaizen across various mortgage verticals. Trained and mentored 15 GB's, 75 YBs and created awareness sessions covering around 75% of Company's people. Coordinated and Deployed Six sigma , Kaizen across various mortgage verticals. Trained and mentored 15 GB's, 75 YBs and created awareness sessions covering around 75% of Company's people.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• CSE

  • Nov 2004 - Apr 2007

  Key Responsibilities included quality monitoring of calls, participating as a team member for completing six sigma yellow belt projects Key Responsibilities included quality monitoring of calls, participating as a team member for completing six sigma yellow belt projects



CADD Centre Training Services Pvt Ltd.

• India
• Education Administration Programs
• 700 & Above Employee

• Team Lead

  • May 2002 - Nov 2004

  Key responsibilities included designing of certification courses in CAD, CAM, CAE. Provided training and services as a consultant to local engineering companies. Key responsibilities included designing of certification courses in CAD, CAM, CAE. Provided training and services as a consultant to local engineering companies.



Microcon International Limited

• Bangalore, Karnataka, India

• Software Engineer

  • Jul 2000 - May 2002

  Worked as a Software Test engineer, where I did black box and regression testing Worked as a Software Test engineer, where I did black box and regression testing



Genus Power Infrastructures Ltd

• India
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Planning Engineer

  • Apr 1999 - Jun 2000

  Worked in Planning Department. Closely worked with R&D team and manufacturing Department. Aided company in development and implementation of Enterprise Resource planning package which was customized in house Worked in Planning Department. Closely worked with R&D team and manufacturing Department. Aided company in development and implementation of Enterprise Resource planning package which was customized in house



Institute for Technology and Management

• Navi Mumbai, Mumbai, Maharashtra, India

• Faculty Member

  • Aug 1997 - May 1998

  Responsible for developing course modules and teaching Information System related courses along with grading the coursework. Responsible for developing course modules and teaching Information System related courses along with grading the coursework.



Penn State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research And Teaching Assistant

  • Jun 1994 - Jun 1996

  As a graduateresearch assistant, worked in foundry lab at Penn State for development of Investment casting Shells applying experimental design. As a teaching assistant, aided Professors in Grading of Undergraduate physics and chemistry Course-work. Tutored athletes and sports persons in Physics and Mathematics. As a graduateresearch assistant, worked in foundry lab at Penn State for development of Investment casting Shells applying experimental design. As a teaching assistant, aided Professors in Grading of Undergraduate physics and chemistry Course-work. Tutored athletes and sports persons in Physics and Mathematics.



Jyoti Ltd.

• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Trainee Engineer, R&D, Pumps

  • May 1993 - Dec 1993

  Worked as Trainee Engineer at R&D, Jyoti Pumps. Responsibilities included aiding the R&D division in design of various kinds of vertical and horizontal suction pumps as well as their testing for various projects at the company's in-house test bed. Worked as Trainee Engineer at R&D, Jyoti Pumps. Responsibilities included aiding the R&D division in design of various kinds of vertical and horizontal suction pumps as well as their testing for various projects at the company's in-house test bed.