CIO / Director of Operations

• Mar 2019 - Present

Information Technology Director

• Jun 2012 - Mar 2019

Director of information systems with over 15 years of experience directing cross-functional teams of technical experts to analyze systems, processes, and implement infrastructure improvements. Recognized for leadership in project planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for enterprise information systems projects. Demonstrated ability to recognize foremost improvement opportunities to achieve maximum benefits. Proven record of success in developing solutions that improve the efficiency of IT and business operations. Currently managing 6 IT Directors encompassing support for over 40 state agencies, boards/commissions, and affiliates across the state of Oklahoma. Selected to lead strategic planning, technology direction/initiatives, and daily management of telecommunications operations serving 65 locations statewide, 1200 employees and by extension 95,000 clients. Responsible for a $6.5 million dollar budget to support operations, project management, technology implementations, and personnel. Managed the design and implementation of major technological upgrades, led enterprise wide projects and teams, negotiated large scale complex contracts with a variety of vendors, and oversaw data architecture planning/implementation. • Provided industry insight and technology expertise to develop a structured procurement program for counselors purchasing hardware and software for their clients reducing the turnaround time for delivery by 50%. • Eliminated over 20 processes through automation and reduced software development time by 35% due to implementing an AGILE environment. • Completely redesigned the agency's production level software, hardware, network, and server infrastructure increasing the overall performance by a factor of 20. • Saved $100,000 in support costs and improved customer satisfaction by standardizing the configuration of software and hardware solutions. Show less

IT Vendor Management

• Oct 2011 - Jul 2012

• Support the development and implementation of strategic sourcing and vendor relationship strategies. • Manage the development of requirements documentation, support the sourcing process and monitor contractual agreements for hardware, software and IT services. • Use standards, tools and best practices to assist in the procurement of products and services, management of agreements and processes, coordination of projects, and delivery of services. • Work closely between IT and Supply Chain to serve as the IT point of contact for IT supplier purchases, deliveries and problem resolution with products and services. • Articulate and contribute to negotiation of service level agreements. • Support the development of Request for Information (RFI), Request for Proposals (RFP) and business cases. • Serve as the primary IT interface between the service provider and IT. • Continually seek optimal value in service from vendors, reviewing and monitoring performance and contractual obligations Show less

IT Director

• Mar 2005 - Nov 2011

Professional Background Information Technology Director 2005 to 2011 Oklahoma Department of Rehabilitation Services Oklahoma City, OK Selected to lead strategic planning, technology direction/initiatives, and daily management of telecommunications operations serving 52 locations statewide, 1200 employees and by extension 80,000 clients. Responsible for a $5.1 million dollar budget to support operations, project management, technology implementations, and personnel. Manage design and implementation of major technological upgrades, lead for enterprise wide projects and teams, negotiate contracts with a variety of vendors, and oversaw data architecture planning/implementation. • Budget planning and analysis for all facets of IT across the entire organization. • Provide insight and technology expertise to executive management for developing a structured procurement program for counselors purchasing hardware and software. • Reduce software and hardware expenses annually by implementing new technology solutions and streamlining processes. • Eliminate processes through automation and reduced software development time by implementing an AGILE environment. • Direct all teams and managers within the IT organization including software development, network, server infrastructure, telecommunications, security, helpdesk, and pc support team. • Accessibility officer for technology. Show less

Information Technology Manager

• May 2003 - Mar 2005

Multifaceted role driving strategic technological and business expansion enhancements, while simultaneously managing software developments, deployment, help desk support mechanisms, and system rollouts for clients. Major catalyst for infrastructure improvements, including help desk support and quality assurance divisions. * Eliminated system design errors, developing test plans as an ongoing necessity through to project rollout and implementation phases. * Acted as the direct liaison between customers and team members to coordinate the transfer of information and documentation and provide periodic updates on project status to the board. * Established regular communications by planning a series of status meetings and written feedback components. This initiative served to strengthen customer partnerships, increased mutual respect/understanding and virtually eliminated potential for conflict or misconceptions. * Designed and built generalized data mapping utilities to interface with other systems; included e-mail integration and extraction programs utilizing IP socket tools. * Introduced Business Function Mapping. Integrated clients' business functions with product capability assuring expectations matched delivery. Show less

Information Technology Coordinator

• Jan 2000 - Jan 2003

Carried multiple areas of responsibility, which included business management activities such as identify and secure new clients/users, assemble, monitor, and complete all cross-functional IT projects on a continual basis. Provide detailed reporting on system activities to executive staff for profit loss scenarios in the different client based programs as well as spending for overall IT costs. * Coordinated and led user group meetings and physician/nursing advisory groups effectively delivering presentations and technical information to potential users * Lead and directed all facets of small and large projects from conception through final implementation and roll-out of systems. * Assumed responsibility for a $500,000 computer software and hardware upgrade. * Increased automation system operational efficiency through use of new software. Show less

Departmental Computer Manager

• 1995 - 2001

Provided software and hardware support to the department of Grants and Contracts. • Maintained all computer related hardware and software upgrades/implementations. • Maintained all computer related hardware and software contracts and supplier relationships. • Created reporting structures for budget analysis of computer/network related operations. • Team member for the Optika Imaging solution that was implemented campus wide. • Responsible for the design of data integrity standards and security functions within the department. Show less