Nishanth Yatheendranathan MBA
Customer Service Analyst at Breaker Technology- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
PM BALA
Mr Nishanth, have future vision thinking personality and habit of very deep drive in to the problem solutions, which will help customer / dealers long time economical advance technology solutions get most revenue and be in first user of new technology. I had opportunity work with him more than 5 years in Caterpillar both CAT DSN and Dealer support technology enabler, also Mr Nishant is a good listener and deep multiple solution analyser. Our best wishes to provide more and more New advance technology solution for needier which will help to grow World economy to adopt his valuable solutions. PM BALA Parts & Service Marketing Asia Pacific Distribution Services. – India 29th June 2015
LinkedIn User
I met Nishanth on the Nottingham University MBA program and worked with him on a number of projects. I found that he is extremely committed to any project he gets involved with and that he is a great thinker. He would make a good consultant, where his natural consultative approach can be combined with his operational and engineering experience. Also, he's a really nice guy and easy to get on with..
PM BALA
Mr Nishanth, have future vision thinking personality and habit of very deep drive in to the problem solutions, which will help customer / dealers long time economical advance technology solutions get most revenue and be in first user of new technology. I had opportunity work with him more than 5 years in Caterpillar both CAT DSN and Dealer support technology enabler, also Mr Nishant is a good listener and deep multiple solution analyser. Our best wishes to provide more and more New advance technology solution for needier which will help to grow World economy to adopt his valuable solutions. PM BALA Parts & Service Marketing Asia Pacific Distribution Services. – India 29th June 2015
LinkedIn User
I met Nishanth on the Nottingham University MBA program and worked with him on a number of projects. I found that he is extremely committed to any project he gets involved with and that he is a great thinker. He would make a good consultant, where his natural consultative approach can be combined with his operational and engineering experience. Also, he's a really nice guy and easy to get on with..
PM BALA
Mr Nishanth, have future vision thinking personality and habit of very deep drive in to the problem solutions, which will help customer / dealers long time economical advance technology solutions get most revenue and be in first user of new technology. I had opportunity work with him more than 5 years in Caterpillar both CAT DSN and Dealer support technology enabler, also Mr Nishant is a good listener and deep multiple solution analyser. Our best wishes to provide more and more New advance technology solution for needier which will help to grow World economy to adopt his valuable solutions. PM BALA Parts & Service Marketing Asia Pacific Distribution Services. – India 29th June 2015
LinkedIn User
I met Nishanth on the Nottingham University MBA program and worked with him on a number of projects. I found that he is extremely committed to any project he gets involved with and that he is a great thinker. He would make a good consultant, where his natural consultative approach can be combined with his operational and engineering experience. Also, he's a really nice guy and easy to get on with..
PM BALA
Mr Nishanth, have future vision thinking personality and habit of very deep drive in to the problem solutions, which will help customer / dealers long time economical advance technology solutions get most revenue and be in first user of new technology. I had opportunity work with him more than 5 years in Caterpillar both CAT DSN and Dealer support technology enabler, also Mr Nishant is a good listener and deep multiple solution analyser. Our best wishes to provide more and more New advance technology solution for needier which will help to grow World economy to adopt his valuable solutions. PM BALA Parts & Service Marketing Asia Pacific Distribution Services. – India 29th June 2015
LinkedIn User
I met Nishanth on the Nottingham University MBA program and worked with him on a number of projects. I found that he is extremely committed to any project he gets involved with and that he is a great thinker. He would make a good consultant, where his natural consultative approach can be combined with his operational and engineering experience. Also, he's a really nice guy and easy to get on with..
Credentials
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Business Tools for Service Managers
Caterpillar Inc.Aug, 2012- Oct, 2024 -
Positive Power and Influence
American Management AssociationFeb, 2012- Oct, 2024 -
Services Marketing In-Depth Training
Caterpillar Inc.Aug, 2011- Oct, 2024 -
Caterpillar Dealer Warranty Training
Caterpillar Inc.Oct, 2010- Oct, 2024 -
Caterpillar Certified Sales Professional
Caterpillar UniversityNov, 2008- Oct, 2024 -
Powerful Presentation
Singapore Institute of ManagementOct, 2008- Oct, 2024 -
Certified in Automotive Law and Ethics
Ontario Motor Vehicle Industry Council (OMVIC)Oct, 2016- Oct, 2024 -
Certified to Conduct Contamination Control Evaluations
Caterpillar Inc.Jan, 2012- Oct, 2024 -
DELF -1 (Diplôme d’études en Langue Française)
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Experience
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Breaker Technology
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United States
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Machinery Manufacturing
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Customer Service Analyst
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Feb 2018 - Present
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Business Operations Analyst (Contract)
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Jan 2018 - Feb 2018
I support the Dealer Principal with the creation and analysis of strategic operations metrics/ dashboards and streamlining their service and parts business processes I support the Dealer Principal with the creation and analysis of strategic operations metrics/ dashboards and streamlining their service and parts business processes
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Caterpillar Inc.
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United States
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Machinery Manufacturing
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700 & Above Employee
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Strategy Operations Representative (Contract)
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Mar 2017 - Dec 2017
• I reported to and supported the Caterpillar of Canada President with the roll out of corporate strategic projects for the Canada District. Key projects included prioritization of industry initiatives being rolled out for 2018, Innovation Superclusters Initiative between the Canadian Government, Caterpillar and CCI (Canadian Construction Innovation), preparing Caterpillar of Canada Country Summary documentation, reviewing and updating projects in the Caterpillar Major Growth Plan initiatives toolkit • Supported the Caterpillar territory service and sales operations representatives on tasks that required detailed data analysis (over 20,000 lines of data in MS Excel) to infer and present patterns and business trends for decision making i.e. data mining • Rolled out of United Way of Canada for Caterpillar with the support of Caterpillar HR and the District Office and aligned it with United Way initiatives across Caterpillar USA, Caterpillar Mexico and Caterpillar Panama • Planned and coordinated the Caterpillar Engine Emissions Training sessions for all Canadian dealerships • Supported the coordination of the Annual Aftermarket Parts sales meeting for all the Canadian dealerships Gap in work experience as I relocated to Canada as a Canadian Permanent Resident in 2016 Show less
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Service Operations Representative
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Jan 2010 - Jan 2013
• Spearheaded Caterpillar’s strategic 3-year service operations projects for the entire dealership (80 branches and spanning half a country). These projects helped develop the dealership’s service capacity and capability and also increased new equipment sales.• As part of the Service Excellence Project, I established new processes for tracking and improving efficiency KPIs i.e. labor utilization, technician productivity, Work in Progress (WIP). This resulted in increasing labor utilization to 80% from 65%, technician productivity from 70% to 85% and reducing WIP from 14 to 7 days• As part of the Service as a Business project, I developed new service financial tracking process for all dealer service activities. The new process helped increase service profit margins from 35% to 60%, reduced direct expenses from 40% to 35% and increased Profit after Direct Expenses (PAD) to 20%• Introduced monthly review of customer loyalty index, with each dealer branch, to ensure customer concerns are addressed and local branch capability and capacity was enhanced. This resulted in improving customer satisfaction ratings to 8/10 from 6.5/10• Strengthened dealer’s regional repair capability by developing their US$ 5 million, 16-bay truck rebuild workshop and 2X regional workshops. The truck rebuild workshop was certified to Caterpillar 5-star Contamination Control levels and the regional workshops were being certified to 3-star Contamination Control levels• Rolled out Caterpillar’s new 5-year service manpower planning project. It helped the dealership strategically plan service manpower (long term and short term needs) and enhance sales revenue & customer satisfaction ratings• Responsible for the roll out of strategic marketing incentive programs for the dealership in order to increase parts and service sales. This resulted in increased sub-component rebuilds to the tune of US$ 2 million and entire truck rebuilds to the tune of US$ 2.2 million Show less
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Service Operations Representative (Caterpillar Leadership Development Program)
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Oct 2008 - Dec 2009
• Nominated by the Caterpillar leadership team (Department Heads and VP) to attend the Caterpillar Leadership Development program (1.5 years), based out of the Caterpillar Head Office in Singapore• Received hands-on training on best-in-class dealer service operations processes from Caterpillar Subject Matter Experts and world class Caterpillar dealers based in Indonesia (Biggest Caterpillar dealer in the Asia Pacific region), Malaysia, Singapore, China, Australia, Thailand, India and Sri Lanka• Supported Caterpillar Product specialists with collection of equipment failure data from the field/ dealerships and opening of Six Sigma Continuous Improvement Projects to resolve these technical issues and release interim/ permanent fixes Show less
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Service Technical Analyst
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Oct 2005 - Sep 2008
• Supported Caterpillar dealerships across the globe (primarily Asia Pacific and Europe) on technical product problem resolution for their engines and machines. The equipment range spanned all Caterpillar equipment including excavators, wheel loaders, back-hoe loaders, mining trucks, quarry & construction trucks, paving equipment, compact construction equipment, on-highway truck engines, marine engines, industrial engines, etc.• Problem troubleshooting required deep knowledge of Caterpillar equipment (hydraulics, electrical, mechanical and structural), thorough understanding of Caterpillar service manuals, troubleshooting guides, detailed engineering drawings, machine service history records, operation and maintenance manuals (OMM), fault code identification, review of past Caterpillar product problems to provide dealerships with probable root cause identification and corrective action• Escalation of service tickets to Caterpillar Product specialists for unique technical issues• Ensuring each service issue is addressed within Caterpillar’s target service closure times based on priority (informational, normal, machine down, Emergency) Show less
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Education
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2013 - 2015
University of Nottingham, United Kingdom
Master of Business Administration (MBA), Masters in Business Administration (MBA) -
2000 - 2004
University of Madras
Bachelor of Engineering, Mechanical Engineering
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