Experience

Novelus

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Category Manager

  • Feb 2022 - Present

  Beirut, Lebanon • Oversee end-to-end order management process, ensuring accurate and timely processing and fulfillment of customer orders. • Manage a team of 15 order management specialists, providing leadership, guidance, and performance evaluations. • Conduct regular team meetings to review order status, address challenges, and improve overall performance. • Implement process improvements, like nationwide transfers that reduced order processing time by 20% and decreased risk by 15%. • Handle a… Show more • Oversee end-to-end order management process, ensuring accurate and timely processing and fulfillment of customer orders. • Manage a team of 15 order management specialists, providing leadership, guidance, and performance evaluations. • Conduct regular team meetings to review order status, address challenges, and improve overall performance. • Implement process improvements, like nationwide transfers that reduced order processing time by 20% and decreased risk by 15%. • Handle a high-volume increase of 30% during peak seasons without impacting order accuracy or delivery timelines. • Lead training program for the order management team, resulting in improved customer communication and increased customer satisfaction by 25%. • Implemented an automated order confirmation system, reducing manual errors by 25%.

• Order Management Lead

  • Jun 2021 - Feb 2022

  Beirut, Beirut Governorate, Lebanon • Developed and maintained order tracking reports, enabling proactive communication with customers on order updates. • Acted as the main point of contact for key customer accounts, addressing inquiries, resolving issues, and managing customer expectations. • Established a customer feedback loop, resulting in a 20% reduction in customer complaints and improved customer retention. • Collaborated with scoping and project management teams to resolve risks associated with scheduled sites

• Order Management Specialist

  • Mar 2020 - Jun 2021

  Beirut, Beirut Governorate, Lebanon • Utilized ERP system (Salesforce and AccuV) to process and track customer orders, ensuring real-time visibility of order status for both internal teams and customers. • Coordinated with logistics partners to optimize shipping routes and reduce transportation costs by 15%. • Processed and managed customer orders from receipt to delivery, ensuring accuracy and adherence to company policies and timelines.



Polytextile

• Retail Apparel and Fashion
• 1 - 100 Employee

• Production Manager

  • Apr 2019 - Mar 2020

  Ghazir, Lebanon • Developed and executed daily production schedules for machinery. • Provided leadership and oversight to 3 separate departments and a team of 40 personnel. • Maintained accurate daily records of production and efficiency metrics.

• Production Manager

  • Apr 2019 - Mar 2020

  Ghazir, Lebanon



Cosmaline SAL

• Intern

  • Jun 2017 - Aug 2017

  Byblos • Assisted production team with the preparation and execution of production schedules. • Conducted regular inventory checks, ensuring accurate records of materials and supplies were maintained. • Observed and assisted with various production processes, including assembly, packaging, and quality control. • Communicated with suppliers to ensure timely delivery of materials and supplies. • Assisted with the maintenance and cleaning of production equipment and machinery. • Provided… Show more • Assisted production team with the preparation and execution of production schedules. • Conducted regular inventory checks, ensuring accurate records of materials and supplies were maintained. • Observed and assisted with various production processes, including assembly, packaging, and quality control. • Communicated with suppliers to ensure timely delivery of materials and supplies. • Assisted with the maintenance and cleaning of production equipment and machinery. • Provided support in the implementation of process improvements and standard operating procedures. Show less