Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Onboarding Associate

  • Feb 2022 - Present

  - Oversees customer retention, satisfaction, implementation, and growth strategy over a book of small businesses. - Educates customers through company-wide meetings with focuses on benefits offerings, payroll management, and enrolment processes to ensure successful implementation in Justworks’ software.- Maintains and supports the day-to-day relationships with customers and determines ongoing opportunities for growth.- Works cross-functionally with Sales and Operational Teams to facilitate a seamless transition of accounts from Sales to Customer Success/Account Management. - Organizes, streamlines, and project-manages complex issues to ensure our customers’ success on the Justworks platform.

• Customer Success Representative

  • Feb 2021 - Feb 2022

  - Developed expertise in HR-adjacent subjects such as payroll, health insurance, ancillary benefits, payroll taxes, HRIS systems, and compliance to provide an award-winning customer experience to thousands of companies using our platform for PEO services. - Participated in and contributed to customer retention projects to help support small businesses in retaining access to affordable benefits. - Received the Justworks “Renewals Hero” award during our company’s annual health insurance renewals project. This award recognizes a Customer Success team member who exemplifies extraordinary leadership and bias for action during this project and goes above and beyond for their customers and colleagues. - Took on the role of a Customer Success Mentor, meeting daily with new representatives for a period of two months to coach, educate, and positively support our company’s newly onboarded employees.



Seedbox Technologies

• Canada
• Internet Publishing
• 100 - 200 Employee

• Client Relations Agent

  • Mar 2020 - Jan 2021

  Managed 50+ daily customer calls, chats, and emails to answer customer questions, clarify product offerings, and work to resolve account issues. I also achieved on average a 93% customer satisfaction rating by serving as a positive, proactive, and empathetic sounding board in order to resolve customer concerns. Recommended new products and services to customers, generating an average of $11.8k monthly sales revenue. On top of this, I consistently performed in the top 10% of Seedbox's CR department in chat and email handling, improving overall team efficiency and customer response time.



Camp Meraki

• Co-Founder, Director of Operations

  • Aug 2015 - Aug 2020

  Coordinated and managed 22 staff in the development and execution of lesson plans, workshops, master classes and events. Conducted staff hiring, ensuring and contributing to overall quality of services offered. Coordinated and managed daily operations to improve efficiency in all day to day functions.

• Social Media Coordinator

  • Aug 2015 - Aug 2019

  Created and executed Facebook and Instagram campaigns resulting in 63% of total sales. Developed design-driven, targeted content to increase overall page visits and brand recognition.Created concise content calendars, resulting in an organized and efficient execution strategy. Executed organized and efficient Instagram strategy, resulting in 137% in Instagram page likes and overall increased brand recognition



Husa Sounds

• Montreal, Canada Area

• Staff Writer

  • Feb 2018 - Feb 2020

  Researched, reported, and wrote electronic music, artist profile, music technology, and lifestyle content to attract potential users and clients to the platform. I also promoted artist and company actions through engaging content to improve artist, company, and user satisfaction. Researched, reported, and wrote electronic music, artist profile, music technology, and lifestyle content to attract potential users and clients to the platform. I also promoted artist and company actions through engaging content to improve artist, company, and user satisfaction.



Best Kept MTL

• Canada
• Online Media

• Content Writer

  • Jun 2018 - Aug 2019

  Researched, reported, and wrote electronic music, artist profile, music technology, and lifestyle content to attract potential users and clients to the platform. I also promoted artist and company actions through engaging content to improve artist, company, and user satisfaction. Researched, reported, and wrote electronic music, artist profile, music technology, and lifestyle content to attract potential users and clients to the platform. I also promoted artist and company actions through engaging content to improve artist, company, and user satisfaction.



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • Sep 2014 - May 2017

  Assisted Box Office Manager by completing calls in English and French, processing account information, and assisting with financial statements to increase overall in-office productivity. Efficiently processed transactions and clients, improving office efficiency and client satisfaction. Assisted Box Office Manager by completing calls in English and French, processing account information, and assisting with financial statements to increase overall in-office productivity. Efficiently processed transactions and clients, improving office efficiency and client satisfaction.



NestReady

• United States
• IT Services and IT Consulting

• Content Writer

  • Mar 2016 - May 2016

  Researched, reported, and wrote relocation, real estate, and lifestyle content to attract potential clients to the platform. Optimized content for search engines and lead generation to increase the number of unique visitors to the platform. Assisted with analytical projects to improve blog strategies and tactics. Researched, reported, and wrote relocation, real estate, and lifestyle content to attract potential clients to the platform. Optimized content for search engines and lead generation to increase the number of unique visitors to the platform. Assisted with analytical projects to improve blog strategies and tactics.