Maurice Lemus
Technical Support Specialist at Sumner Communications, Inc.- Claim this Profile
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Bio
Frank Sasiadek
Maurice was always very professional in doing his work and generous in helping others with assorted problems. I first started to work with Maurice when I was in Tandem Operations and and as a trainee he was very helpful in teaching me procedures and concepts. Maurice became the first person in Tandem Operations to be promoted to Officer because of his knowledge and work habits. Later we had the oppurtunity to work together again here at the MFN data center, with myself in a facilities role and Maurice as a site engineer and once again his proffesional skills made the data center successful. His positive attitude helped everyone get through long days as we built out the data center which then grew extensively. I would be happy to have the chance to work with Maurice again.
Thomas Giglio
I have known and worked with Maurice Lemus from 1986 to the present time. During those years Maurice reported to me and I have also worked with Maurice as a peer on several different assignments. I have experienced first hand the dedication and professionalism that Maurice brings to his work assignments. He has an outstanding and excellent work ethic. He has been thru mergers within JP Morgan and has handled them with class and total commitment in order to get done whatever is needed to make the company and himself successful. Maurice is a total team player, a person any company would be lucky to have. He is a very flexible individual, a person who adapts to change quickly and is a very intelligent and fast learner. I have worked with Maurice on special projects as well and have found him to be creative and he also has the ability to teach junior staff members the tasks that he has learned. He is also adept at writing procedures and documentation so that others can follow. Any company that would bring Maurice on their staff will find that their team is much improved. I highly recommend Maurice.
Frank Sasiadek
Maurice was always very professional in doing his work and generous in helping others with assorted problems. I first started to work with Maurice when I was in Tandem Operations and and as a trainee he was very helpful in teaching me procedures and concepts. Maurice became the first person in Tandem Operations to be promoted to Officer because of his knowledge and work habits. Later we had the oppurtunity to work together again here at the MFN data center, with myself in a facilities role and Maurice as a site engineer and once again his proffesional skills made the data center successful. His positive attitude helped everyone get through long days as we built out the data center which then grew extensively. I would be happy to have the chance to work with Maurice again.
Thomas Giglio
I have known and worked with Maurice Lemus from 1986 to the present time. During those years Maurice reported to me and I have also worked with Maurice as a peer on several different assignments. I have experienced first hand the dedication and professionalism that Maurice brings to his work assignments. He has an outstanding and excellent work ethic. He has been thru mergers within JP Morgan and has handled them with class and total commitment in order to get done whatever is needed to make the company and himself successful. Maurice is a total team player, a person any company would be lucky to have. He is a very flexible individual, a person who adapts to change quickly and is a very intelligent and fast learner. I have worked with Maurice on special projects as well and have found him to be creative and he also has the ability to teach junior staff members the tasks that he has learned. He is also adept at writing procedures and documentation so that others can follow. Any company that would bring Maurice on their staff will find that their team is much improved. I highly recommend Maurice.
Frank Sasiadek
Maurice was always very professional in doing his work and generous in helping others with assorted problems. I first started to work with Maurice when I was in Tandem Operations and and as a trainee he was very helpful in teaching me procedures and concepts. Maurice became the first person in Tandem Operations to be promoted to Officer because of his knowledge and work habits. Later we had the oppurtunity to work together again here at the MFN data center, with myself in a facilities role and Maurice as a site engineer and once again his proffesional skills made the data center successful. His positive attitude helped everyone get through long days as we built out the data center which then grew extensively. I would be happy to have the chance to work with Maurice again.
Thomas Giglio
I have known and worked with Maurice Lemus from 1986 to the present time. During those years Maurice reported to me and I have also worked with Maurice as a peer on several different assignments. I have experienced first hand the dedication and professionalism that Maurice brings to his work assignments. He has an outstanding and excellent work ethic. He has been thru mergers within JP Morgan and has handled them with class and total commitment in order to get done whatever is needed to make the company and himself successful. Maurice is a total team player, a person any company would be lucky to have. He is a very flexible individual, a person who adapts to change quickly and is a very intelligent and fast learner. I have worked with Maurice on special projects as well and have found him to be creative and he also has the ability to teach junior staff members the tasks that he has learned. He is also adept at writing procedures and documentation so that others can follow. Any company that would bring Maurice on their staff will find that their team is much improved. I highly recommend Maurice.
Frank Sasiadek
Maurice was always very professional in doing his work and generous in helping others with assorted problems. I first started to work with Maurice when I was in Tandem Operations and and as a trainee he was very helpful in teaching me procedures and concepts. Maurice became the first person in Tandem Operations to be promoted to Officer because of his knowledge and work habits. Later we had the oppurtunity to work together again here at the MFN data center, with myself in a facilities role and Maurice as a site engineer and once again his proffesional skills made the data center successful. His positive attitude helped everyone get through long days as we built out the data center which then grew extensively. I would be happy to have the chance to work with Maurice again.
Thomas Giglio
I have known and worked with Maurice Lemus from 1986 to the present time. During those years Maurice reported to me and I have also worked with Maurice as a peer on several different assignments. I have experienced first hand the dedication and professionalism that Maurice brings to his work assignments. He has an outstanding and excellent work ethic. He has been thru mergers within JP Morgan and has handled them with class and total commitment in order to get done whatever is needed to make the company and himself successful. Maurice is a total team player, a person any company would be lucky to have. He is a very flexible individual, a person who adapts to change quickly and is a very intelligent and fast learner. I have worked with Maurice on special projects as well and have found him to be creative and he also has the ability to teach junior staff members the tasks that he has learned. He is also adept at writing procedures and documentation so that others can follow. Any company that would bring Maurice on their staff will find that their team is much improved. I highly recommend Maurice.
Credentials
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Mind Body Kung Fu
guang ping yangJun, 2005- Nov, 2024
Experience
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Sumner Communications, Inc.
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Technical Support Specialist
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Oct 2019 - Present
Client facing technical support and maintenance of website operations to ensure customers are able to quickly and successfully overcome technical issues they may face when using site platforms. Identifying and developing solutions that improve the client's user experience. Helping Business to Business (B2B) users build web pages. Assisting team members in the operational duties and maintenance of the websites. Client facing technical support and maintenance of website operations to ensure customers are able to quickly and successfully overcome technical issues they may face when using site platforms. Identifying and developing solutions that improve the client's user experience. Helping Business to Business (B2B) users build web pages. Assisting team members in the operational duties and maintenance of the websites.
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Priceline
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United States
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Internet Publishing
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700 & Above Employee
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Site Reliability Operations Specialist
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Jan 2015 - Apr 2019
Monitored the company website for issues that affected customer performance.• Troubleshot and isolated failed equipment, connections, and facility issues.• Communicated relevant outages with involved parties in a timely fashion.• Tracked and updated problems using Atlassian Jira trouble ticketing system.• Provided second and third level support – via phone, chat, email, or visiting user.• Provided Windows Desktop support (Active Directory) for internal users.• Performed patching and change management for Windows and Linux servers.• Maintained server inventories and environmental documentation using Atlassian Confluence.• Acquired knowledge of base and intermediate systems deployed in the organization. (Network topologies, Methodologies, Hardware, Software, Business logic)
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Site Reliability Operations Specialist
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Jan 2015 - Apr 2019
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Web Developer
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Feb 2013 - Oct 2018
• Updated existing web pages (HTML) for SEO optimization. • Created new web pages for various new target markets. • Created Custom T-Signs using Adobe Photoshop (CS6).• Maintained website using HTML, PHP, CSS, Filezilla, Notepad++ and Streamsend. • Updated existing web pages (HTML) for SEO optimization. • Created new web pages for various new target markets. • Created Custom T-Signs using Adobe Photoshop (CS6).• Maintained website using HTML, PHP, CSS, Filezilla, Notepad++ and Streamsend.
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Datto
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Cloud Operations Engineer
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Aug 2013 - Jun 2014
• System Administration for a cloud of servers running UBUNTU LINUX and ZFS.• Supported KVM and VMware servers.• Resolved issues related to customer Data Integrity.• Performed Data Migration and Disaster Recoveries.• Assisted Technical Support staff with Desktop and server issues.• Created daily procedures and operational documentation. • System Administration for a cloud of servers running UBUNTU LINUX and ZFS.• Supported KVM and VMware servers.• Resolved issues related to customer Data Integrity.• Performed Data Migration and Disaster Recoveries.• Assisted Technical Support staff with Desktop and server issues.• Created daily procedures and operational documentation.
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Spector Eye Care
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Medical Practices
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1 - 100 Employee
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Web Developer
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Jul 2012 - Dec 2012
Created and administered the practice's website using WordPress 3.1. Created and administered the practice's website using WordPress 3.1.
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Systems Administrator
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Jun 2009 - Sep 2011
• Provided First-Level Ubuntu Linux Systems Administration Support.• Installed various applications, including VMware, Ubuntu, Mantis, SVN, Apache II, and WAMP.• In-depth testing of development applications.• Updated and modified web pages using HTML, PHP, and CSS. • Provided First-Level Ubuntu Linux Systems Administration Support.• Installed various applications, including VMware, Ubuntu, Mantis, SVN, Apache II, and WAMP.• In-depth testing of development applications.• Updated and modified web pages using HTML, PHP, and CSS.
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Defensive Driver Class Instructor
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Jan 2003 - Nov 2009
Certified Instructor with Empire Safety Council to teach Defensive Driving Course in New York which provides 10% insurance discount and up to 4 points reduction on driving records of students: Taught the 6-hour Defensive Driving Course as outlined by ESC. Planned and setup class schedules for teaching the Defensive Driver Course.Setup class facility and required documents for up to thirty students. Provided assistance to students with all questions related to the course. Responsible for immediate submittal of relevant forms and fees to ESC after each course was completed.
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Systems Administrator
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Jul 2003 - Oct 2008
Provided First Level Solaris UNIX and Red Hat LINUX system administration support to the Global Markets Data Services, Equities, Futures & Options, Prime Brokerage, and Exotics & Hybrids department infrastructures comprised of several hundred Sun, Hewlett Packard and Windows servers. Diagnosed and resolved Break-Fix issues as requested by users through emails, chats, and ticket reporting systems. Monitored and troubleshot reported environment problems and ensured prompt resolution as per SLA (Service Level Agreement). Created thousands of user accounts locally and via NIS domains. Performed application binary releases. Monitored and troubleshot server backups issues using the Veritas NetBackup utility. Documented detailed run books, spreadsheets, and operational procedures for each server.
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Associate
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1984 - 2008
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Site Engineer
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Nov 2001 - Jul 2003
Facilitated the 60 Wall Street exit project which entailed the relocation of all (several hundred) servers to a new data center at the Metromedia Fiber Network location in midtown. Maintained and updated an APERTURE database containing detailed 3-dimensional floor plans of the MFN datacenter as equipment was installed. Assisted in installing server cabinets, servers and components, such as storage devices, monitors, KVM switches, network and FOX connections according to APERTURE diagrams and floor plans. Kept detailed spreadsheets of all equipment installed, which included naming conventions, equipment types, operating system, applications, contact information, locations and more.
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Desktop Support Analyst
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Oct 1998 - Jul 2001
Provided First Level Desktop support to Distributed System environments comprised of Windows NT, Novell, UNIX and LINUX servers. Supported synchronization Windows and UNIX server data by merging and restoring data sets through the use of the ARCSERVE and Veritas NetBackup utilities. Monitored and troubleshoot UNIX, Windows and Lotus Notes gateway servers.Documented operational procedures for training other analysts.
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Senior Resource Manager
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Jan 1996 - Oct 1998
As a Special Project coordinator, provided support to Banker’s Trust / Deutsche Bank’s Y2K project. Supported application developers, technical support groups, operational and user groups on all issued related to Y2K date testing across VAX/VMS, IBM, NOVELL, UNIX, LINUX, and NT servers. Provided production environment support which included application startup and shutdowns, end-of-day processing, user requests, as well as data archiving for Y2K compliance. Documented operational procedures and trained other analysts.
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Shift Manager
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Aug 1984 - Jan 1996
Managed operations on production, contingency and development environments comprised of Tandem NonStop-II mainframes running an array of major financial applications, such as SWIFT, BESS, FED, and NYCH. Analyzed system performance, and identified and resolved application and system environment problems. Interfaced with clients, support groups and vendors regarding all system related issues. Successfully facilitated the migration and implementation of a major financial application (MORCOM) from the London to the NY office. Supported system implementation and contingency base testing. Performed evaluations, appraisals, staffing and vacation scheduling, along with education and training planning.
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Education
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1985 - 1990
Queensborough Community College
AAS, Computer -
1985 - 1990
Queensborough Community College
Associate of Arts and Sciences (A.A.S.), Information Technology
Community
