Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Specialized CX Managaer

  • Apr 2022 - Present

• Customer Experience Sales Manager

  • Jul 2021 - Apr 2022



Extra Space Storage

• United States
• Real Estate
• 700 & Above Employee

• Manager

  • Oct 2009 - Jul 2021



Design Within Reach

• United States
• Furniture
• 500 - 600 Employee

• STUDIO PROPRIETOR

  • Oct 2005 - Jul 2009

  Responsible for generating sales and ensuring exceptional service is provided to all customers. To direct all activities required to achieve sales, service, merchandise presentation/design excellence, human resource management, loss prevention, and expense control goals. Specific Responsibilities Included: Sales Generation: * Drove sales and service through goal setting, coaching, motivating/inspiring, development, accountability/follow-up and recognition. * Ensured consistent performance of self and staff. Achieved Studio goals: * Led sales efforts to achieve Studio profit. * Ensured Studio represents the best in design through presentation and house keeping. * Maximized sales and profitability through interpretation of visual objectives and directives (regular, promotional, etc.) to create a strong visual impact. Loss Prevention: * Ensured the Studio is in compliance with loss prevention and safety procedures. Operations and Systems: * Managed all procedures to maximize profit (e.g., scheduling, shipment receiving, processing, transfer, and control, controllable expense and supply management). Statistical Plans: * Met all Studio financial plans. * Developed a capable and competent staff. Work Environment/Staff Development: * Maintained a positive and productive work environment.



Quatrine Furniture

• ASSISTANT MANAGER

  • Aug 2004 - Oct 2005

  Responsibilities included all phases of custom orders and follow through, interior space planning, and client follow up. Also responsible for training of new hired associates and managers, visual display to owner’s specifications, and community interaction. Responsibilities included all phases of custom orders and follow through, interior space planning, and client follow up. Also responsible for training of new hired associates and managers, visual display to owner’s specifications, and community interaction.



Bed Bath

• FINE CHINA MANAGER/ FRONT END MANAGER

  • Nov 2003 - Aug 2004

  Responsibilities included all phases of bridal registry and follow through, vendor relations and special orders, inventory management, customer service and follow through. Also responsible for front end customer management including customer sales and returns, customer phone requests, and inventory control. Responsibilities included all phases of bridal registry and follow through, vendor relations and special orders, inventory management, customer service and follow through. Also responsible for front end customer management including customer sales and returns, customer phone requests, and inventory control.



Pottery Barn

• United States
• Retail
• 700 & Above Employee

• ASSISTANT STORE MANAGER

  • Oct 1998 - Sep 2003

  Responsibilities included all phases of store operations, visual merchandising, shrink management, inventory control, payroll, team development and training, recruiting, human resources, customer service and follow through, scheduling, and acting General Manager when necessary. Responsibilities included all phases of store operations, visual merchandising, shrink management, inventory control, payroll, team development and training, recruiting, human resources, customer service and follow through, scheduling, and acting General Manager when necessary.



Habitat Wallpaper & Blinds

• CUSTOMER SERVICE MANAGER

  • Jul 1997 - Sep 1998

  Responsibilities included all phases of internal and external customer service management, custom orders and follow through, product repairs, vendor communications and relations, shipping and receiving, training of new hires within district, and floor supervisor when necessary. Responsibilities included all phases of internal and external customer service management, custom orders and follow through, product repairs, vendor communications and relations, shipping and receiving, training of new hires within district, and floor supervisor when necessary.



Universal Studios Hollywood

• United States
• Entertainment
• 700 & Above Employee

• LIVE SHOW COORDINATOR

  • May 1996 - Jun 1997

  Responsibilities included all phases of show operations to ensure safety and punctuality, special event preparation, coordination with studio filming, and theme park opening and closing operations. Responsibilities included all phases of show operations to ensure safety and punctuality, special event preparation, coordination with studio filming, and theme park opening and closing operations.