Senior Information Technology Administrator

• Jul 2023 - Present

Information Technology Infrastructure Manager

• Jul 2016 - Jul 2023

Taking care of IT Infra services of Zydus Hospitals of Gujarat Cluster. which includes Ahmedabad,Anand,Sitapur and Baroda Units respectively. Played key roll of setting up Infra services at Zydus Sitapur and Zydus Vadodara Hospital from scratch. Taking care of IT Infra services of Zydus Hospitals of Gujarat Cluster. which includes Ahmedabad,Anand,Sitapur and Baroda Units respectively. Played key roll of setting up Infra services at Zydus Sitapur and Zydus Vadodara Hospital from scratch.

SR. IT Executive

• Feb 2015 - Jul 2016

Technical Presales

• Feb 2012 - Feb 2015

Hinduja Group (Class A – Broadband ISP ) Designation : Sr.Network Engineer, as well as Techno – commercial Branch In charge From : Feb-2012 Level : Middle Level Management Reporting To : Mr. Shirish Babladi (NOC Manager) Mr. Rajiv Shah (General Manager – Sales) Responsibilities & Achievements:  I am 2nd level Escalation for Gujarat. Level “O” is Field engineers (5 no’s) who do primary troubleshooting, if they get failed then Level “1” (Network engineer) do further troubleshooting and if they failed then I have to make sure to end trouble alarm.  Troubleshooting of servers & associated applications, network connectivity, routers. Meet directly with customers to design and implement their Business need. Giving full support to all the queries of engineers in all branches. Solve all the Problems of Branches if and when they fail to solve at their level. Daily reporting of all the activities in NOC to CTO  All Technical Aspect Of Broadband Systems. Their + points & Drawbacks. Having good skill of solving customer end Problems, RF Problems, CPE Problems and giving Value added Services To Clients to solve their routine Problems as well as for Customer Relations. Show less

Network Operations Center Engineer

• Dec 2009 - Jan 2012

Project title:- Tikona Digital Network (Ahmedabad NOC )—Payroll by Gemini Communications Ltd. Environments: Cisco Switches (6500, 7200), RTS Switches, Ubiquiti Radios, Ruckus Wireless AP. Project Aim: To monitor and provide L1, L2 support to Tikona Digital network. (Ahmedabad-NOC). Responsibilities: • Monitoring of Inter & Intra City Links of Ahmedabad, Baroda and Rajkot cluster of Gujarat State. • Monitoring & Troubleshooting of Access POP Switches of all over the mentioned three Clusters. • Monitoring & Troubleshooting of Access points, all point to point Radio links & RTS of different zones of Ahmedabad, Baroda and Rajkot. • Co-ordination and Escalation with Different Service-provides for Leased line troubleshooting like Vodaphone, Railtel, TTSl, TCL. • Give solutions of customer relationship management cases & troubleshoot them. • Escalating the same to Field Engineers and taking follow ups for the same. • HandsOn on Siebel, Open-NMS Applications. • Preparing Daily Network Reports of all locations in country • HandsOn on N/w monitoring tool like Open NMS and Host Monitor. • Responsible to check the traps regarding AC fails, Battery Critical level and act accordingly. Show less

IT incharge

• 2008 - 2009

Worked with Tata Teleservices Ltd- Baroda IT In-charge for Baroda Cluster from Aug.2008 to Nov-2009 –Payroll by Crystal solutions pvt. ltd. Project Title : Franchisee links separation from LAN Environment : Cisco Routers, Leased Lines, Loop modems and Converters Client : Tata Teleservices Ltd, Ahmedabad. Team Size : 2 Project Scope : This project was to allow only interested traffic to Tata Indicom LAN from various Franchisees. Project Title : Restructuring of Baroda Office Environment : Cisco Routers, Leased Lines, Loop modems and Converters Client : Tata Teleservices Ltd, Baroda. Team Size : 2 Project Scope : Restructured LAN & WAN design for Cluster office of Tata Indicom, Baroda for better performance using Cisco switches and Routers Show less

Sr. FMS engineer

• Dec 2006 - Nov 2008

Worked with Tata Teleservices Ltd- Baroda IT In-charge for Baroda Cluster from Aug.2008 to Nov-2009 –Payroll by Crystal solutions pvt. ltd. Project Title : Franchisee links separation from LAN Environment : Cisco Routers, Leased Lines, Loop modems and Converters Client : Tata Teleservices Ltd, Ahmedabad. Team Size : 2 Project Scope : This project was to allow only interested traffic to Tata Indicom LAN from various Franchisees. Project Title : Restructuring of Baroda Office Environment : Cisco Routers, Leased Lines, Loop modems and Converters Client : Tata Teleservices Ltd, Baroda. Team Size : 2 Project Scope : Restructured LAN & WAN design for Cluster office of Tata Indicom, Baroda for better performance using Cisco switches and Routers Show less

Project Engineer

• Mar 2005 - Nov 2006

Worked in PCS Technologies Ltd as an Project Engineer from March’ 05 to Nov’06 • Client: Dena Bank Novel Installation. • Responsibilities: • Installation and Trouble Shooting of Novel 4.0 in all the Dena Bank branches of Gujarat. • Installation and trouble shooting of Print Server. • Installation of Line Printer, Switches, Receipt Printer, Dot Matrix Printer, Scanner. • Installation and Trouble Shooting of Novel client in all the Hosts Worked in PCS Technologies Ltd as an Project Engineer from March’ 05 to Nov’06 • Client: Dena Bank Novel Installation. • Responsibilities: • Installation and Trouble Shooting of Novel 4.0 in all the Dena Bank branches of Gujarat. • Installation and trouble shooting of Print Server. • Installation of Line Printer, Switches, Receipt Printer, Dot Matrix Printer, Scanner. • Installation and Trouble Shooting of Novel client in all the Hosts