Experience

Jaguar Land Rover Spain - Portugal

• Spain
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Regional Aftersales Manager

  • Jan 2019 - Present

  - Seguimiento de los objetivos comerciales (venta de recambios, accesorios, calidad de servicio, …) de postventa de la red de concesionarios. - Puesta en marcha y seguimiento de proyectos globales relativos al área de postventa en la red de concesionarios asignados. - Implantar acciones de mejora en la red de concesionarios asignados para el cumplimiento de estándares de marca, así como para la consecución de los objetivos fijados. - Revisión periódica del cumplimiento del plan de negocio establecido para cada concesionario de la zona. Show less



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Regional Technical Manager

  • Sep 2016 - Dec 2018

  - Monitorizar el desarrollo de los concesionarios para la consecución de los objetivos fijados mediante los reportes y herramientas adecuadas (reparaciones repetitivas, chequeos de calidad, estándares, casos técnicos abiertos,...). - Auditar los procesos de taller en la red de concesionarios de la zona asignada. - Asesorar a la red de concesionarios en el área de la postventa: herramientas, recambios, procesos, diagnosis, calidad, etc. - Implantar acciones de mejora en la red de concesionarios asignados. Show less



Jaguar Land Rover Spain - Portugal

• Spain
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Responsable del Departamento de Asistencia Técnica de Jaguar Land Rover para España y Portugal

  • Aug 2015 - Sep 2016

  - Liderar el equipo de soporte técnico del departamento de DTS (Dealer Technical Support). - Supervisión de las reclamaciones técnicas de los mercados español y portugués. - Establecer la estrategia para conseguir los valores de KPI’s alineados con los objetivos del departamento. - Colaborar con resto de departamentos de la NSC (Atención al cliente, Marketing, Ventas, Garantías, Auditorías,…) - Liderar el equipo de soporte técnico del departamento de DTS (Dealer Technical Support). - Supervisión de las reclamaciones técnicas de los mercados español y portugués. - Establecer la estrategia para conseguir los valores de KPI’s alineados con los objetivos del departamento. - Colaborar con resto de departamentos de la NSC (Atención al cliente, Marketing, Ventas, Garantías, Auditorías,…)



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Team Leader of Dealer Technical Support Department - Jaguar Land Rover

  • Jun 2013 - Aug 2015

  - Lead the technical support team of dealer technical support department. - Report the actions taking for the Department to the After-sales Manager. - Supervision of Technical issues from Spain and Portugal Markets. - Attend to videoconferences about Technical issues with Engineers from manufacturer - Lead the technical support team of dealer technical support department. - Report the actions taking for the Department to the After-sales Manager. - Supervision of Technical issues from Spain and Portugal Markets. - Attend to videoconferences about Technical issues with Engineers from manufacturer



Screen Hispania

• Spain
• Automotive
• 1 - 100 Employee

• Team Leader of Technical Trainning Department - SEAT Spain

  • Oct 2012 - Jun 2013

  - Lead the technical trainer team of after-sales trainer department. - Coordinating, monitoring and control of projects established with the customer. - Lead the Technical Trainers Team. - Designing and organizing the technical courses. - Manage the incidents occurred in the project team. - Teach technical courses to workshop staff (mechanic, service adviser,…). - Acquire technical knowledge on SEAT manufacturer. - Lead the technical trainer team of after-sales trainer department. - Coordinating, monitoring and control of projects established with the customer. - Lead the Technical Trainers Team. - Designing and organizing the technical courses. - Manage the incidents occurred in the project team. - Teach technical courses to workshop staff (mechanic, service adviser,…). - Acquire technical knowledge on SEAT manufacturer.



Domingo Alonso, S.L.

• Support Product Technician (Volkswagen, Audi, Skoda)

  • Oct 2010 - Oct 2012

  - Providing advice and technical assistance to official workshops (Volkswagen, Skoda and Audi) guaranteeing the maximized success in the reparation.- Analyse and resolution of technical complaints of customer-vehicles.- Have continued contact with Technical Department of Volkswagen, Skoda and Audi manufacturers.- Write certificates for Technical Vehicle Inspections and to know the current regulation on approvals.- Provide technical support in the implementation of new software for workshop management. Show less

• Technical Trainer (Volkswagen, Audi and Skoda)

  • Mar 2007 - Oct 2010

  - Organize technical courses for workshop staff (mechanic, service adviser, …).- Teach technical courses to workshop staff.- Write technical manuals for the courses.- Gain technical knowledge in Services Academies of Volkswagen, Skoda and Audi Manufacturers.



FRIDELUX, SL

• Vecindario (Canary Islands - Spain)

• Technical Engineer in an Industrial Refrigeration Company

  • Dec 2006 - Mar 2007

  - Prepare estimates of air conditioning systems or refrigeration installations. - Contact to suppliers and negotiate prices of material. - Manage the stock on store and control of inventory of materials. - Coordinating a team of 5 people. - Prepare estimates of air conditioning systems or refrigeration installations. - Contact to suppliers and negotiate prices of material. - Manage the stock on store and control of inventory of materials. - Coordinating a team of 5 people.



CANPDUE

• Las Palmas (Canary Islands - Spain)

• Coordinator Health and Safety in Construction Works

  • Aug 2006 - Nov 2006

  - Check and approve Health and Safety Plan in Construction. - Monitor the compliance of safety regulations in Construction. - Teach about risks prevention on workplaces. - Write weekly reports about our safety actions. - Check and approve Health and Safety Plan in Construction. - Monitor the compliance of safety regulations in Construction. - Teach about risks prevention on workplaces. - Write weekly reports about our safety actions.



ITRESTEC, SLL

• Las Palmas (Canary Islands - Spain)

• Technical Engineer i n Technical Office

  • Jan 2005 - Dec 2005

  - Preparation of Technical Projects of Constructions. - Check the development of Constructions. - Preparation of Technical Projects of Constructions. - Check the development of Constructions.