Starts and Production Coordinator

• Jan 2017 - Present

Community Sales Manager - Cloisters at Auburn / Vista Green at Wakefield Plantation

• Mar 2015 - Dec 2016

✔ Contracted 52 homes in under 15 months✔ Sold over $5 Million in new homes (June-December 2015) ✔ Set record of 10 sold homes/month – June 2016✔ Procured 2 sales within first week of being licensed✔ Produce videos and web links to assist prospects in understanding the product✔ Manage sales of 45 new homes / over $12 Million from June 2015-June 2016✪ Salesperson of Month: July 2015, September 2015, June 2016, August 2016

New Home Sales Assistant

• Mar 2015 - May 2016

✔ Obtained NC Provisional Broker License while simultaneously learning new career ✔ Helped secure and assist 6 sales over a two month period for Sales Manager

__________________

• Nov 2003 - Dec 2014

As a recognized/respected professional in performance and professional management, each position ensured that the guest’s experience was aligned with The Walt Disney Company’s mission, vision, values and culture. Through immersion of experience support of the Disney brand, each guest and business partner built meaningful experiences that drove bottom-line results. ☟ Key roles specified below... As a recognized/respected professional in performance and professional management, each position ensured that the guest’s experience was aligned with The Walt Disney Company’s mission, vision, values and culture. Through immersion of experience support of the Disney brand, each guest and business partner built meaningful experiences that drove bottom-line results. ☟ Key roles specified below...

Disney University Facilitator

• Feb 2013 - Nov 2014

Serving as an ambassador of The Walt Disney Company I taught new technology and Resort Line-Of-Business guidelines to incoming Cast Members. While adhering to the Operations Learning and Development script, we facilitated all of the (ever-changing) computer programs, and gave participants hands-on instruction and feedback. The participants came from a wide background, after course completion would proceed to one of the 28 Resorts on property. ✔ Facilitated 50+ training sessions✔ Mentored and trained 500+ incoming personnel✔ Auditioned and was selected from 200+ candidates to join group of 7 Lodging Facilitators✔ 100% positive feedback from Leaders Show less

Ready Rooms Assignor

• Oct 2012 - Nov 2014

“2nd in command” of the back office operation under the Rooms Inventory Manager. When RIM not present, questions regarding back office duties would fall to the RRA. Worked hand-in-hand with RIM to solve inventory problem and technical issues regarding the status of operating systems. ✔ Redesigned new checklists and excel format sheets to assist in position efficiency ✔ Chosen by RIM to pilot a new program to enhance the Guest Arrival Experience

Trainer

• Feb 2012 - Nov 2014

Training position working with Cast Members individually to prepare them for role in Front Desk Operations and resort-specific guidelines.As well as teaching guidelines to follow protocol of the Disney Vacation Club. Viewed as the primary trainer Operations Role,appointed by the Room Inventory Manager.👤 "I wish everyone that came through could be trained by you."

Operations Support

• Dec 2011 - Nov 2014

Operation support for 1,000+ room, AAA Four-Diamond resort. Highly structured, but also highly unpredictable, work included checking and monitoring room inventory, ensuring counts of rooms to accurately fit within allotment of availability. Collected money from transactions, and assisted Front Desk Cashiers/Concierges. Assigned rooms a week out in advance, to position requests and traveling parties together. Processed day-to-day activities and functioned as “call center” for all guests at the resort. Customer Service key, along with ability to multi-task in between phone calls. ✪ Earned the reputation as the "go-to person" in this role, with fellow Operation Cast Members, as well as Leaders, often seeking me out for opinions regarding the operation.✔ Handled high-volume internal and external client interaction - 250+ calls and/or interactions daily✔ Selected to pilot 2 new programs within Operation Support- developed streamlined process ✔ Maintained inventory of a 1,000+ room AAA 4-Diamond resort✔ Assigned 500 + rooms daily for guest request✔ Trained and mentored 25+ personnel into Operations✔ Chosen as lead trainer by Inventory Manager✔ Designed more thorough checklists/processes for effective team collaboration Show less

Club Concierge

• Aug 2011 - Nov 2014

This role is a planning guide for all guests that came to our resorts, along with assisting in booking dining and selling theme parks tickets- ulitlizing EIGHT different Disney-specific software applications. Maintained highest standards of customer service and tact, often working with VIP guests- anyone from celebrities to foreign dignitaries.✔ Handled high-volume internal and external client interaction: average 50+ calls/interactions/day✔ Guided over 5,000+ guests in customizing vacation plans with intimate knowledge of ALL resort theme parks, attractions, dining, special events, tickets, etc.✔ Hand-picked, via interview, to accept position working as club concierge during initial on boarding in Front Desk Operations at the Contemporary Resort. Show less

Performer

• Nov 2003 - Aug 2011

Joined the Walt Disney Company in 2003 in the Entertainment department. Quickly earned recognition as a guest favorite and respected performer. Often cast in a variety of high-profile positions based on enthusiasm, energy, guest engagement, flexibility, and dancing talent. Selected to perform in dozens of high-profile events, that domestic and international travel. Performed in 35+ television specials, numerous photo shoots with VIP's and celebrities, and two nationally-aired commercials.✔ Cast in 150+ special events: media (TV/photo shoots) and national/international tours✔ Selected to train in 50+ prestigious parades/show roles Show less

Guest Talent Coordinator

• Sep 2009 - Jan 2010

Acted as liaison between The Walt Disney Company and the performing groups singing at the Candlelight Processional. Responsibilities included keeping communication with performers (both performing groups and performing Cast Members) / chaperones / music directors / travel planners, assisting with the performance, as well as handling any student performer issues.✔ Auditioned, was selected to join a team of 10 from 500+ applicants✔ Oversaw daily training and supervision of the more than 600 performers each evening✔ Assisted with celebrity interaction (including Whoopi Goldberg, Gary Sinese, and Andy Garcia) Show less

Shift Supervisor

• Nov 2008 - Jan 2012

Quickly promoted to Shift Supervisor, directly under the Operating Manager. Responsible for running the operation of the store: giving breaks to the staff, processing store deposit from the previous day, controlling cash in all the registers and the safe, making change based on daily counts.Coached baristas on proper Starbucks goals and procedures. Transferred to lead supervisor at second Starbucks, and placed solely in charge of all store inventory. ✔ Managed all business operations at two locations with average daily income of $5,000. ✔ Entrusted with daily inventory control and physical security of $500,000 in store assets ✔ Increased revenue streams by 20%, on average; capturing $1,000 in additional income. ✔ Processed $1.4M in daily cash operations over 48 months; including 750+ banking deposits Show less

Actor

• May 2001 - Sep 2003

☛ Bigfork Summer Playhouse, Bigfork, MT, 2002, 2003 ☛ Timberlake Playhouse, Mt. Carroll, IL, 2001 ✔ Set record of 85 performances by one person, Bigfork Summer Playhouse 2003 season ✔ Choreographer, Bigfork Summer Playhouse Children Theatre, 2003 ✔ Trainer for replacement actors, Bigfork Summer Playhouse 2003 ✔ Wig mistress, Timberlake Playhouse, 2001 ☛ Bigfork Summer Playhouse, Bigfork, MT, 2002, 2003 ☛ Timberlake Playhouse, Mt. Carroll, IL, 2001 ✔ Set record of 85 performances by one person, Bigfork Summer Playhouse 2003 season ✔ Choreographer, Bigfork Summer Playhouse Children Theatre, 2003 ✔ Trainer for replacement actors, Bigfork Summer Playhouse 2003 ✔ Wig mistress, Timberlake Playhouse, 2001