Dennis Daly
Senior Systems Administrator at Hawkes Learning- Claim this Profile
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Bio
David Price
I have worked along side Dennis for nearly 20 years. Throughout that time he has been equal parts colleague, mentor, knowledge resource and friend. Dennis is one of those rare techies who can take the most complex of issues and make it understandable to a non-technical person. As a fellow tech resource, he is great to work with, having huge and varied knowledge, accompanied by a patient and calm demeanour that is invaluable when trying to resolve revenue impacting outages. He is sorely missed at IHG and I hope he is quickly successful in finding the next step in his career as, in my opinion, any company would be lucky to have him on board.
David Price
I have worked along side Dennis for nearly 20 years. Throughout that time he has been equal parts colleague, mentor, knowledge resource and friend. Dennis is one of those rare techies who can take the most complex of issues and make it understandable to a non-technical person. As a fellow tech resource, he is great to work with, having huge and varied knowledge, accompanied by a patient and calm demeanour that is invaluable when trying to resolve revenue impacting outages. He is sorely missed at IHG and I hope he is quickly successful in finding the next step in his career as, in my opinion, any company would be lucky to have him on board.
David Price
I have worked along side Dennis for nearly 20 years. Throughout that time he has been equal parts colleague, mentor, knowledge resource and friend. Dennis is one of those rare techies who can take the most complex of issues and make it understandable to a non-technical person. As a fellow tech resource, he is great to work with, having huge and varied knowledge, accompanied by a patient and calm demeanour that is invaluable when trying to resolve revenue impacting outages. He is sorely missed at IHG and I hope he is quickly successful in finding the next step in his career as, in my opinion, any company would be lucky to have him on board.
David Price
I have worked along side Dennis for nearly 20 years. Throughout that time he has been equal parts colleague, mentor, knowledge resource and friend. Dennis is one of those rare techies who can take the most complex of issues and make it understandable to a non-technical person. As a fellow tech resource, he is great to work with, having huge and varied knowledge, accompanied by a patient and calm demeanour that is invaluable when trying to resolve revenue impacting outages. He is sorely missed at IHG and I hope he is quickly successful in finding the next step in his career as, in my opinion, any company would be lucky to have him on board.
Credentials
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Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftDec, 2022- Nov, 2024 -
Microsoft Certified: Azure Data Fundamentals
MicrosoftOct, 2021- Nov, 2024 -
Microsoft Certified: Azure AI Fundamentals
MicrosoftJun, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftFeb, 2021- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAApr, 2021- Nov, 2024 -
AWS Certified Developer – Associate
Amazon Web Services (AWS)Mar, 2021- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftMar, 2022- Nov, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Feb, 2021- Nov, 2024
Experience
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Hawkes Learning
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United States
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E-Learning Providers
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1 - 100 Employee
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Senior Systems Administrator
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May 2021 - Present
Responsible for the management, administration, maintenance, and security of compute, storage, and network infrastructure for a leading educational software company. Responsible for the management, administration, maintenance, and security of compute, storage, and network infrastructure for a leading educational software company.
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Solutions Architect
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Aug 2019 - Aug 2020
Responsible for the design, engineering, and standardization of data center infrastructure solutions for corporate and outsourced contact center operations globally.* Designed and implemented a modern, hyper converged data center infrastructure solution utilizing Nutanix and VMware vSphere for 11 contact centers in 7 countries, resulting in power savings of 32% over the previous virtualization stacks. * Managed delivery of initial remote work infrastructure leveraging Bomgar and internal assets allowing the continued operation of contact centers impacted by COVID-19 related government closures. Transitioned remote workers to Amazon Workspaces VDI solution. * Coordinated with auditors and managed remediation of contact center assets for annual PCI-DSS compliance.
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Technical Advisor
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Jan 2009 - Aug 2019
Responsible for the design and engineering of IT solutions to support a globally distributed 24x7 contact center operation.* Developed site infrastructure requirements for the onboarding of new sites with outsourcing partners. * Designed and developed data center server infrastructure for new office installations. * Documented and managed implementation of new VMware vSphere ESXi server virtualization stacks for 6 contact centers in 4 countries. * Designed and deployed a VDI solution over a low bandwidth circuit to enable use of a next-generation reservations platform at a South American contact center at reduced cost. * Installed data center equipment and deployed workstations for the opening of 5 new contact centers in 4 countries. * Engineered and established infrastructure monitoring solutions to enable early notification and proactive response to system issues utilizing SiteScope and Elasticsearch/Logstash/Kibana. * Coordinated with auditors and managed remediation of contact center assets for annual PCI-DSS compliance.
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Senior Systems Engineer
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Apr 2002 - Jan 2009
Provided engineering support, development, and implementation of data center solutions for contact center operations globally.* Designed and deployed infrastructure for company’s first global intranet * Provided Tier 2/3 technical support for infrastructure systems at 13 contact centers in 7 countries. * Installed data center equipment and deployed workstations for the opening of 3 new contact centers in 2 countries * Upgraded Windows and Solaris server infrastructure in 8 contact center sites in 7 countries * Established a secure, standard Mac OS X image along with an imaging and deployment methodology utilized at corporate sites worldwide
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Education
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North Carolina State University
Bachelor of Science, Aerospace Engineering
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