Divisional Department Assistant 2, School of Business

• May 2023 - Present

Divisional Department Assistant 1, School of Business

• Nov 2022 - May 2023

Homestay Supply Coordinator

• Sep 2022 - Nov 2022

· Work closely with Head of Accommodations, Homestay Manager and, if needed, the Marketing department to innovate and implement new ways to generate new Homestay Family leads. · Communicate with potential families to explain about ILAC homestay program and answer their questions · Gather documents (over the phone, online, by mail, etc) from potential and existing ILAC host families · Schedule visits over the phone/by e-mail for pre-approved ILAC host families with the Home Stay Assessor/Inspector. · Follow up on collecting specific documents from approved ILAC Home Stay families · Keeping an up-to-date record (database) of inquiries, leads, visits, and approved ILAC Home Stay families · Processing invoices for external providers · Answering Home Stay inquiries and phone calls · Face to Face customer service to students at the Homestay Department office. Show less

Homestay Coordinator

• Jul 2021 - Apr 2022

Responsible for homestay placements – matching availability & student preferences. Schedule payments to host families. Assist with management of emergency phone outside of regular campus hours. Maintain track of students’ arrival and coordinate airport transfers. Assist in processing new host applications - collect and track required compliance documentation. Assist with working directly with students on housing issues, counseling, and conflict resolution. Responsible for homestay placements – matching availability & student preferences. Schedule payments to host families. Assist with management of emergency phone outside of regular campus hours. Maintain track of students’ arrival and coordinate airport transfers. Assist in processing new host applications - collect and track required compliance documentation. Assist with working directly with students on housing issues, counseling, and conflict resolution.

Sales Advisor

• Mar 2019 - Jul 2021

o Responsible for opening procedures such as opening tilts, checking sales reports, prepare banking documents, etc. ; o Supervise and co-ordinate sales staff and cashiers; o Resolve problems that arise, such as customer complaints; o Handle cash, credit card or automatic debit payments, and refunds and exchanges procedures; o Provide excellent customer service; o Receive and unload shipments, unpack and stock inventory; o Replenish and organize inventory with accuracy and efficiency Show less

Assistant Marketing Manager Intern

• Jan 2020 - Apr 2020

o Deliberate planning, strategy and goal setting; o Development of brand awareness and online reputation; o Content management; o Work with the marketing team to refine social media strategy and best practices; o Assist in managing social media channels and editorial calendar to ensure content is timely, relevant, and engaging; o Deliberate planning, strategy and goal setting; o Development of brand awareness and online reputation; o Content management; o Work with the marketing team to refine social media strategy and best practices; o Assist in managing social media channels and editorial calendar to ensure content is timely, relevant, and engaging;

Local Comittee Vice-President of Incoming Exchange

• Dec 2015 - Sep 2016

o Led, as one of the executive board members, a committee of up to 30 members;o Managed a team of up to 10 members responsible for welcoming international volunteers to participate in social and educational projects at local NGOs;o Planned and implemented strategies to achieve the national committee goals expectation;o Engaged in stakeholder management with foreign directors of outgoing exchange, local NGOs and hosts by creating and maintaining communication channels; o Provided great customer relations by maintaining close and accessible communication with our international volunteers;o Facilitated presentations, training, and workshops at the local committee’s events and conferences; Show less

Project Manager

• Apr 2015 - Dec 2015

o Managed a team of up to 4 members responsible for welcoming international volunteers to participate in a social and educational project at local NGOs;o Managed sales team of up to 4 members responsible for selling international volunteer programs for local university students;o Engaged in stakeholder management with international committee’s sales and hosting teams, local NGOs, and hosts by maintaining communication channels; o Provided great customer relations by maintaining close and accessible communication with our international and local volunteers; Show less