Warren Kleinman
Customer Support Team Lead SME at Qvinci Software- Claim this Profile
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Topline Score
Bio
Charles Stricklin
To say that Warren is excellent at what he does is a gross understatement. He is unfailingly knowledgeable, friendly and helpful and any company lucky enough to employ him would be making an extremely wise choice.
Richard Long
Warren is the definition of a true customer support professional. During my time managing Warren, I received the most client letters concerning him and the exceptional service he provided. He has an exceptional great gift of turning around the most difficult clients into a very positive and satisfied client. I often turned to him to handle the most challenging client because of his effectiveness. With this talent, there are so many doors that can open up for him and his career. I would highly recommend Warren without hesitation for any customer- facing position.
Charles Stricklin
To say that Warren is excellent at what he does is a gross understatement. He is unfailingly knowledgeable, friendly and helpful and any company lucky enough to employ him would be making an extremely wise choice.
Richard Long
Warren is the definition of a true customer support professional. During my time managing Warren, I received the most client letters concerning him and the exceptional service he provided. He has an exceptional great gift of turning around the most difficult clients into a very positive and satisfied client. I often turned to him to handle the most challenging client because of his effectiveness. With this talent, there are so many doors that can open up for him and his career. I would highly recommend Warren without hesitation for any customer- facing position.
Charles Stricklin
To say that Warren is excellent at what he does is a gross understatement. He is unfailingly knowledgeable, friendly and helpful and any company lucky enough to employ him would be making an extremely wise choice.
Richard Long
Warren is the definition of a true customer support professional. During my time managing Warren, I received the most client letters concerning him and the exceptional service he provided. He has an exceptional great gift of turning around the most difficult clients into a very positive and satisfied client. I often turned to him to handle the most challenging client because of his effectiveness. With this talent, there are so many doors that can open up for him and his career. I would highly recommend Warren without hesitation for any customer- facing position.
Charles Stricklin
To say that Warren is excellent at what he does is a gross understatement. He is unfailingly knowledgeable, friendly and helpful and any company lucky enough to employ him would be making an extremely wise choice.
Richard Long
Warren is the definition of a true customer support professional. During my time managing Warren, I received the most client letters concerning him and the exceptional service he provided. He has an exceptional great gift of turning around the most difficult clients into a very positive and satisfied client. I often turned to him to handle the most challenging client because of his effectiveness. With this talent, there are so many doors that can open up for him and his career. I would highly recommend Warren without hesitation for any customer- facing position.
Credentials
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A+ Certified
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KSET Customer Service Excellence Certified
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Experience
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Qvinci Software
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United States
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Software Development
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1 - 100 Employee
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Customer Support Team Lead SME
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Jun 2022 - Present
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Customer Success Manager SME Tier III
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Nov 2019 - Jun 2022
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Customer Success Manager
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Jul 2018 - Nov 2019
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Microchip Technology Inc.
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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IT Support Specialist
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May 2018 - Jun 2018
Providing on site and remote technical support for Austin office for all laptop and Desktop Systems in both a Windows and Mac environment. Providing on site and remote technical support for Austin office for all laptop and Desktop Systems in both a Windows and Mac environment.
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BigCommerce
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United States
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Software Development
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700 & Above Employee
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Tier 2 Senior Support Engineer
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Jan 2011 - Mar 2018
Providing Support for internal and external clients with a focus on our Enterprise clients who have created E-commerce sites using BigCommerce in all aspects of setup, configuration and troubleshooting. Providing Support for internal and external clients with a focus on our Enterprise clients who have created E-commerce sites using BigCommerce in all aspects of setup, configuration and troubleshooting.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Senior Advisor
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Mar 2010 - Jan 2011
Providing tier 2 level support to internal and external customers regarding all desktop, laptop, iPhone, iPod, iPad products as well as Mobile Me and applications. Providing tier 2 level support to internal and external customers regarding all desktop, laptop, iPhone, iPod, iPad products as well as Mobile Me and applications.
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Support Specialist
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Feb 2009 - Jun 2009
Providing on site and remote technical support for STEricsson and STMicroelectronics on all laptop and desktop systems in two offices in Austin. Providing on site and remote technical support for STEricsson and STMicroelectronics on all laptop and desktop systems in two offices in Austin.
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Compass Learning (now Edgenuity Inc.)
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United States
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E-Learning Providers
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1 - 100 Employee
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System Support Specialist
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Apr 2008 - Dec 2008
Provided onsite and remote technical support on all desktops, laptops and network printers. Assisted in implementing and managing all tape backups. Took over mobile and wireless support as well as contracts with Sprint and ATT, negotiated contract pricing and service levels. Began software and hardware asset management implementation. Was involved in large scale system upgrades and software roll outs to all remote employees. Provided onsite and remote technical support on all desktops, laptops and network printers. Assisted in implementing and managing all tape backups. Took over mobile and wireless support as well as contracts with Sprint and ATT, negotiated contract pricing and service levels. Began software and hardware asset management implementation. Was involved in large scale system upgrades and software roll outs to all remote employees.
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Indymac Bank
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Banking
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700 & Above Employee
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Contracter / Tier II Remote Technician
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Jan 2008 - Apr 2008
Provided Tier II remote support to over 4000 remote employees of Indymac Bank on all laptop, wireless, networking and application issues. Started implementing Knowledge base and help desk documentation. Strong Utilization of Ghost for imaging units. Provided Tier II remote support to over 4000 remote employees of Indymac Bank on all laptop, wireless, networking and application issues. Started implementing Knowledge base and help desk documentation. Strong Utilization of Ghost for imaging units.
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Tier II Technician
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Sep 2006 - Dec 2007
Dept. of Homeland Security Finance and Accounting Services Remote user support services. Provided remote and phone support for over 15000 employees internationally on over 3500 different applications both windows and web based. Was shadowing and mentoring new techs after first month, and moved to escalation que after 6 months to handle difficult issues and monitor ticket creation quality. Dept. of Homeland Security Finance and Accounting Services Remote user support services. Provided remote and phone support for over 15000 employees internationally on over 3500 different applications both windows and web based. Was shadowing and mentoring new techs after first month, and moved to escalation que after 6 months to handle difficult issues and monitor ticket creation quality.
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Information Resource and Telecom Manager
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Aug 2002 - Aug 2005
Began my tenure as the Technical Purchasing Manager. Took on the additional responsibilities of Asset Management and Software Licensing Management after six months of employment. After my first year I started managing the Nortel Phone system with Octel Voice Mail and I3-IVR system for Customer Service. Company became insolvent and was purchased after several bad management decisions and financial decisions by the Board and Executive management Began my tenure as the Technical Purchasing Manager. Took on the additional responsibilities of Asset Management and Software Licensing Management after six months of employment. After my first year I started managing the Nortel Phone system with Octel Voice Mail and I3-IVR system for Customer Service. Company became insolvent and was purchased after several bad management decisions and financial decisions by the Board and Executive management
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Education
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1990 - 1992
ITT Technical Institute
AAS, Electronic Engineering -
1986 - 1989
Mandan High School
Diploma, General
Community
