KYC Tribe Customer Journey Expert - Assistant Vice President

• Oct 2021 - Present

- Responsible for Private Individual, Self Employed, Legal Entity Risk Matrixes and CDD Onboarding & Renewal Processes (Conducting GAP analysis, Implementing / Updating Customer Due Diligence and Enhanced Due Diligence questions, Updating related procedure documents)- Responsible for Transaction Due Diligence process- Responsible for CDD onboarding and renewal processes for Financial Institutions- Local SIRA Coordinator for ING Turkey (Conducting Systematic Integrity Risk Analysis for ING Turkey annually)- Responsible for cash deposit limits & updating the process according to policy rules- Worked as local lead and global SPOC of ING Turkey for ING Musketeers (International initiative of COO Domain) Show less

KYC Tribe Customer Journey Expert - Specialist

• Sep 2019 - Oct 2021

- Responsible for Private Individual, Self Employed, Legal Entity Risk Matrixes and CDD Onboarding & Renewal Processes (Conducting GAP analysis, Implementing / Updating Customer Due Diligence and Enhanced Due Diligence questions, Updating related procedure documents)- Implemented and responsible for Transaction Due Diligence process- Implemented and responsible for CDD onboarding and renewal processes for Financial Institutions- Local SIRA Coordinator for ING Turkey (Conducting Systematic Integrity Risk Analysis for ING Turkey annually) Show less

Process Excellence Management Trainee (IITP) - Assistant Specialist

• Dec 2018 - Sep 2019

- Worked within efficiency and customer / employee experience related process improvement projects.- Conducted FTE analysis for Insurance Operations processes and implemented RPA solutions to increase efficiency.- Conducted ING Wave Methodology project for ATM processes (E2E process mapping with pain points, usage of VOP and VOE surveys, Kaizen meeting)

Payment Systems Group Management Trainee (IITP) - Assistant Specialist

• Jul 2018 - Dec 2018

- Worked on process flow mapping of ATM Fault Management and Cash Management Processes. - Implemented Visual Management process for departments within Operations Domain.

Undergraduate Teaching Assistant

• Oct 2016 - Feb 2018

Recitation Assistant for BA2801 Microeconomics for Business Recitation Assistant for BA2801 Microeconomics for Business

Sales Intern

• Aug 2016 - Sep 2016

Worked as a sales intern in Paşabahçe's Eastern Europe Sales Department Worked as a sales intern in Paşabahçe's Eastern Europe Sales Department

Intern

• Jun 2016 - Jul 2016

Intern

• Aug 2015 - Sep 2015

Worked as an operations and sales intern Worked as an operations and sales intern

Brand Ambassador

• Mar 2015 - May 2015

Campus Brand Ambassador of Türkiye Finans Bankası Campus Brand Ambassador of Türkiye Finans Bankası

General Coordinator

• May 2014 - Nov 2014

Active Member

• Sep 2013 - May 2014