Bassel Prince

Service Manager at Orange Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Al Jizah, Egypt, EG
Languages
  • English Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
  • Italian Limited working proficiency

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Credentials

  • ITIL® Intermediate Certificate in IT Service Design
    PeopleCert
    Feb, 2020
    - Oct, 2024
  • ITIL® Intermediate Certificate in IT Service Operation
    PeopleCert
    Nov, 2019
    - Oct, 2024
  • ITIL® Intermediate Certificate in IT Service Strategy
    PeopleCert
    Apr, 2019
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management
    PeopleCert
    Dec, 2014
    - Oct, 2024

Experience

  • Orange Business Services
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Manager
      • Jan 2019 - Present

  • Hammerhead Technology
    • Egypt
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Nov 2018 - Jan 2019

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Tivoli Storage Manager Remote Support
      • Aug 2016 - Nov 2018

  • Vodafone Business
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Project Lead
      • Feb 2016 - Jul 2016

      One of my duties as a Portfolio Management Specialist was leading the Unilever Inventory Clean-up as part of our Service Improvement Plan.

    • Portfolio Management Senior Specialist
      • Jun 2015 - Jul 2016

    • Shift Lead & Security Incident Manager
      • Apr 2014 - May 2015

    • GSOC Operations Senior Consultant
      • Aug 2012 - Apr 2014

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Second Line Senior Technical Support Advior - Vodafone UK
      • Aug 2010 - Aug 2012

    • Second Line Senior Technical Support Advisor - Vodaofne Australia (VIS)
      • Nov 2009 - Aug 2010

  • ETISAL International Group
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Phone Directory Customer Service - Etisalat UAE
      • Jul 2009 - Oct 2009

  • AMECO Tech
    • Tele-Sales Representative
      • Jul 2008 - Sep 2008

Education

  • Ain Shams University
    Licentiate degree, English Language and Literature/Letters
    2005 - 2009

Community

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