Constituent Services Advisor

• Jan 2023 - Present

- Monitors and responds to constituents inquiries via email, phone, mail, and in-person visits to the district office - Works with state agencies such as PennDOT, Dept. Of Revenue, Department of Labor, and Department of Human Services to process casework for individuals - Maintains and fosters relationships with stakeholders in the PA 19th Legislative District - Organizes events for constituent groups - Attends meetings in the behalf of the Representative. - Monitors and responds to constituents inquiries via email, phone, mail, and in-person visits to the district office - Works with state agencies such as PennDOT, Dept. Of Revenue, Department of Labor, and Department of Human Services to process casework for individuals - Maintains and fosters relationships with stakeholders in the PA 19th Legislative District - Organizes events for constituent groups - Attends meetings in the behalf of the Representative.

Constituent Services Intern

• Sep 2022 - Dec 2022

I worked as a Constituent Services Intern in the Pittsburgh Office of U.S. Senator Bob Casey. In this role I was responsible for assisting constituents with matters related to federal agencies and departments. I also assisted the Regional Representatives in the office with projects related to events that Sen. Casey would be attending. I worked as a Constituent Services Intern in the Pittsburgh Office of U.S. Senator Bob Casey. In this role I was responsible for assisting constituents with matters related to federal agencies and departments. I also assisted the Regional Representatives in the office with projects related to events that Sen. Casey would be attending.

Office of Student Life Office Assistant

• May 2022 - Aug 2022

Resident Educator Mentor

• May 2021 - May 2022

Serving as a second year resident educator to mentor first-year REs

Honor’s Student Organization President

• Apr 2021 - May 2022

Serving as the president of the HSO for the 2021-2022 academic year

Resident Educator

• Apr 2020 - May 2021

International Study Services and Enrollment Work Study

• Aug 2019 - Mar 2020

Summer Office Assistant

• Jun 2019 - Nov 2019

Work study in the Graduate Admission office for the summer

Kayak Pittsburgh Site Supervisor

• Jun 2021 - Jul 2022

• Supervise the day-to-day operations of the kayak concession and its staff; • Promote the mission of Venture Outdoors • Address customer inquiries to ensure a successful, professional and excellent experience for all• Maintain site efficiency with oversight from Kayak Pittsburgh manager and assistant manager.• Perform opening and closing duties daily • Responsibly operate site POS system including the secure handling of cash, receipts, and customer information• Help train staff and enforce Venture Outdoors’ policies • Assist with Venture Outdoors’ activities, including but not limited to programs and events• Attend biweekly staff meetings with Kayak Pittsburgh manager and assistant manager.• Oversee and assist in cleaning rental facilities Show less

Kayak Attendant

• Aug 2019 - Jun 2021

Served as a Kayak Attendant at both North Shore and North Park Kayak Pittsburgh locations- helped fit customers for PFDs (personal floatation devices)- gave safety talks- moved boats to and from the dock area- helped provide customer service- cleaned and closed down the facility at end of the workday- operated POS system

Campaign Intern

• Jan 2022 - May 2022

Cashier

• Nov 2019 - Jan 2021

Served as a cashier in the skate rental and concessions at the ice rink - provide exceptional customer service to customers to provide a lovely holiday experience - answer phone calls - make and serve concessions items - help in closing and opening operations of the rink - clean facilities - operate a POS system Served as a cashier in the skate rental and concessions at the ice rink - provide exceptional customer service to customers to provide a lovely holiday experience - answer phone calls - make and serve concessions items - help in closing and opening operations of the rink - clean facilities - operate a POS system

Summer Camp Counselor

• Jun 2017 - Aug 2018

Served as Summer Camp Counselor at the Lakevue Athletic Club Summer Blast Day Camp- Supervised the campers as they participated in crafts, games, sports, and outside activities- Supervised field trips like going to the zoo, the movies, bowling, and the Children’s Museum.

Front Desk Staff

• Feb 2016 - Aug 2017

Served as the Front Desk Staff at Lakevue Athletic Club- Take Payments- Manage Reservations for tennis courts, artificial sports turf, private workout classes, racquetball courts, and basketball court- Clean Facilities- Answer Phone Calls- provide Customer Service