General Manager

• Nov 2021 - Present

Assistant General Manager

• Feb 2020 - Nov 2021

Junior Associate

• Jul 2019 - Feb 2020

TAC Engineer

• Dec 2018 - Sep 2019

▪ Primary Initial Contact for Clients ▪ Met Service Level Agreement’s ▪ Kept Documentation Up to Date ▪ Escalate a ticket when appropriate ▪ ConnectWise, Commvault, Zerto, Azure, Office 365, N-Able, Unitrends, App River, Vrops, Logic Monitor ▪ Order, Purchase & Stock Equipment ▪ Address Operational, Technical, & Mechanical issues ▪ Data Center Facilities ▪ CJIS Compliant ▪ Primary Initial Contact for Clients ▪ Met Service Level Agreement’s ▪ Kept Documentation Up to Date ▪ Escalate a ticket when appropriate ▪ ConnectWise, Commvault, Zerto, Azure, Office 365, N-Able, Unitrends, App River, Vrops, Logic Monitor ▪ Order, Purchase & Stock Equipment ▪ Address Operational, Technical, & Mechanical issues ▪ Data Center Facilities ▪ CJIS Compliant

Seasonal Delivery Driver

• Oct 2018 - Jan 2019

▪ Package Sorting, & Priority ▪ Route Management ▪ Training other drivers ▪ Assisted other drivers in company operations ▪ Package Sorting, & Priority ▪ Route Management ▪ Training other drivers ▪ Assisted other drivers in company operations

Assistant General Manager

• Mar 2013 - Oct 2018

▪ Assist General Manager in Managing Daily Company Operations ▪ Ensure proper inventory procedures and levels are maintained to provide the highest quality of product offering and to control costs ▪ Recruiting, Hiring, Training & Scheduling of a Center Level Staff ▪ Promote positive employee relations through an open-door policy while upholding the Operations Procedures established ▪ Participate in the development of budgets, analyze financial reports and develop plans to grow revenue and control expenses to meet budgets ▪ Responsible for maintaining the main center change fund and making center deposits, if needed ▪ Handles all customer complaints effectively and to the satisfaction of all guests ▪ Confers with ownership in recommending disciplinary proceedings when appropriate ▪ Build strong customer relations by proactively soliciting feedback and resolving all customer issues and complaints ▪ Promoted Assistant General Manager ▪ Develop and execute quality marketing strategies to drive revenue in open, league, group sales, and F&B ▪ Ensures that Center is always clean and ready for guests ▪ Monitors Guest wait-times for all services ▪ Monitors Guest alcohol consumption rates and works closely with bartenders to maintain a safe drinking environment ▪ Knowledge and compliance with all procedures and cash management policies ▪ Improve operational execution through properly training all employees and follow up to ensure compliance with all modules and standards ▪ Worked various positions and roles as Social Media Coordinator, IT/Technical Consultant, Trainer, Shift Manager, Mechanic, Snack/Kitchen, Front Desk, & Service Attendant