Simone Miele

Solution Designer at Novartis
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • English -
  • Italian -
Skills

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Marco Carosini

Simone is reliable and trustful project manager with the right mixture of professional attitude, empathy and sense for humour. I would always appreciate to work with him as I can fully rely on him in his area of expertise.

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Credentials

  • ITIL v4 Foundation Level
    PeopleCert
    Jan, 2022
    - Nov, 2024
  • Professional Scrum Master I (PSM I)
    Scrum.org
    Mar, 2021
    - Nov, 2024
  • BABOK Foundation
    TAYLLOR & COX
    Jan, 2021
    - Nov, 2024
  • Prince2 Foundation
    ILX Group
    Dec, 2015
    - Nov, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    May, 2021
    - Nov, 2024
  • Prince2 Practitioner
    AXELOS Global Best Practice
    Apr, 2018
    - Nov, 2024
  • ITILv3 Foundation
    ILX Group

Experience

  • Novartis
    • Switzerland
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Solution Designer
      • May 2020 - Present

      Solution Designer for ServiceNow solutions.

    • Business Process Expert
      • Jun 2019 - Jun 2020

      Business Process Expert for ServiceNow solutions.

  • DHL IT Services
    • Germany
    • Information Services
    • 700 & Above Employee
    • Senior Agile Project Manager
      • Nov 2017 - May 2019

      Project Manager & Engagement Consultant for Global Service Now Product.- Responsible for the delivery of all ServiceNow platform related Projects, from initial Engagement till handover to Operations.- Responsible for Solution Design, Project Contracting, Vendor Management and Project Delivery via Agile SCRUM methodology.- Leading Cross-Organization Processes and Tools Improvements leveraging ServiceNow platform.- Leading Software Developers and Operations Teams.- Supporting Project Management Governance Setup, Project Pipeline Management, and Mentoring Junior Project Managers.- Supporting Platform Improvement and Stability initiatives.- Design and estimate Solutions based on Internal Customer Requirements, manage project implementation through SCRUM software development.- Ensure Contract fulfillment, within the forecasted cost expectations.- Responsible for monitoring the Profit & Loss per Project Contracts, to ensure the expected Financial performance.

  • SITA
    • Switzerland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Delivey Manager
      • Jun 2016 - Oct 2017

      Product Project Delivery Manager for End User Computing, and Daas (Desktop as a Service).- Responsible for the delivery of all Products Projects on all stages, with focus on Costing, Contracting, Project Delivery and Operations Governance.- Supporting Product Development, and Productization of Services Offering.- Lead of Project Managers and Operations Teams.- Responsible for Project Manager and Operations Governance Setup. - Supporting Sales and Contract setup.- Develop, execute and track project implementation through deployment plan with defined deliverables and milestones per phase.- Ensure Contract fulfillment, within the forecasted cost expectations.- Responsible for monitoring the Profit & Loss per Contract, to ensure the expected Financial performance.

  • OKIN Process
    • United States
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Customer Network Project Manager
      • Jul 2015 - Jun 2016

      Customer Network Project Manager-Responsible for Projects on Global Network Infrastructure for multiple accounts.-Provide end-to-end Project Management in front of Verizon Business for customer.-Lead the virtual project team throughout a Customer Project lifecycle.-Coordinate service implementation activities between the Customer, Sales account team and internal groups (Service Delivery Job Controller, Billing, Service Management)-Organize and lead a daily call between suppliers, technical team and customer.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Project Manager
      • Jan 2014 - Jun 2015

      Project Manager- Plan and manage the project within the given project budget, agreed time frame and with the defined deliverables; accountable for successful end-to-end project delivery.- Manage risks, issues, changes and dependencies- Develop, execute and track project implementation through deployment plan with defined deliverables and milestones per phase.- Identify and request project resources and obtain commitments from competencies- Manage the adherence of the security standards, Data Privacy, Export Regulations and other compliances as needed.- Ensure documentation of the project management system and other relevant project documentation is properly stored.Project Managed- Hardware Refresh & Server Deployment- Application Upgrades- Data Center Network Consolidation- Infrastructure Transformation- Automation Infrastructure Setup and Automation Development (minor software development)- Managed project with multiple Customer impact- Managed Security, Compliance & Risk mitigation projects.

    • Service Delivery Manager
      • Sep 2012 - Dec 2013

      Project/ Service Manager with skills and experience covering key areas of IT Delivery, such as project deployment, operations and service delivery management. Highly committed, result orientated individual with strong analytic thinking and attention to detail, sensible of important aspects of service delivery management requirement for various outsourcing environments across different business sectors. Has strong interpersonal skills and is successfully maintaining relationship on customer and IDC facing positions. Successful involvement in Business Transition, Global Delivery Framework Implementation.Specialties:• Primary point of contact for service levels and issues for customer • Support overall customer relationship and customer satisfaction • Deliver cost effective, standard customer measurements in line with contracted commitments • Support Account planning/strategy • Support drive of profitable revenue growth across all lines • Responsible for Security and audit compliance, reviews & actions • Provide leadership and direction to the Service Delivery teams • Own level of service quality and Service Delivery performance working with the DPE • Monitor and manage service delivery performance of Subcontractor/third party • Manage service to contract, (SLAs, dates and performance measures) • Recommendations for areas of contract changes that can improve service, lower costs or improve customer satisfaction • Ensure communications on day-to-day service operations are delivered to appropriate customer staff • Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed IBM/business contacts (as agreed with DPE/PE) • Project Prioritization, Project delivery as required • Develop service action plans based on root cause analysis, trends and customer inputs • Support accurate asset management accounting and control • Provide timely and accurate Internal reporting

    • Senior Client Support Manager (CSM) for IMT Italy
      • Apr 2012 - Sep 2012

      Senior client support manager for all Italian accounts.Ensure a focus on the client (via the account teams) to achieve good customer satisfaction ratingsProvide a focal point in the GDC location for service management for the accountsEnsure end-to-end ownership of problem and tickets within the GDC so the account team has only one person to deal with and not multiple interlocksCoordinate problem resolution within the IDC when it spans multiple internal groups within the IDC or x-IDC locations on behalf of the client/account teamProvide a focal point for account communications, both receiving and giving informationProvide an account-centric focal point the internal IDC support team

    • Client Support Manager
      • Feb 2011 - Apr 2012

      CSM for IMT Italy Overall.

    • Shift Leader, IT Operator
      • Sep 2010 - Feb 2011

      Shift Leader for Command Center (CC2) for IMT Italy

    • First line IT Operator
      • Jul 2009 - Sep 2010

      Command Center Operator (CC2) for IMT Italy

  • Reprografica
    • Photography Assistant
      • 2007 - 2008

      Assistant Photographer Assistant Photographer

Education

  • Axelos
    Prince2 Practitioner, Project Management
    2018 - 2018
  • Axelos
    Prince2 Foundation, Project Management
    -
  • ITIL Foundation
    ITIL Foundation v3 Ceritification, IT Service Management (ITSM)
    2012 - 2012
  • Trinity College London
    B2 - English Language, English Language
    2004 - 2004
  • I.T.I.S. E.Medi San Giorgio a Cremano
    Informatics engineer, Information Technology
    1999 - 2004

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