Project Manager for Fedasil - Applicants for International Protection

• Nov 2022 - Present

Project Lead for Fedasil (CAAMI4Fedasil): Phase 1 consists in e-invoicing for hospitals and pharmacists of health care services / medicines provided to the entitled asylum seekers. Some deliverables foreseen are: Consultation of the rights of the asylum seekers via MyCareNet (eHealth), offering payment commitments to health care providers, drafting of the invoicing instructions, integration of tarification rules specific from Fedasil and agreements given by the medical advisors of Fedasil. Facilitate delivery in supporting the Scrum Master, analysts, developers & testers Organise SteerCo's and CoPro's. Ensure Go live for pilots in July 2024. Grant / budget managed up to 2,5 Mio € Show less

Owner

• Apr 2011 - Present

Management & Consulting Management & Consulting

Strategic PMO

• Feb 2022 - Nov 2022

Interview the IT Domain Managers & selected PM's to make a 360° evaluation of the organisation, tools, needs & pain points encountered. Position PMO Service in the organisation: creation and lead of 2 new governance bodies (With COO & IT Domain Managers). Lead the weekly PMO meetings. Create Governance Guide. Implement scoring of new ideas allowing support for prioritisation of the roadmap. Support the COO in creating proposals of the 2023 roadmap Create BPMN guidelines & 1-pager for process designers Establish Starter kit for Project / Program Managers Show less

IT Consultant

• Dec 2019 - Jan 2022

-BPMN Design & harmonisation of the ‘Contract Execution’ processes among 6 Directorates. Streamline the processes in digitalising major activities. -Create 1-Stop-Shop processes for Staff & Delegates. -Improve guidelines for users and create eLearning videos. Analyse & design the Transformation journey of Media Operations (lean & implementation of AI / Machine Learning). -Assess the business impacts of the forthcoming Enterprise Identity Management System (EIDM) implementation improving registration and management of the identities. Increase the Assurance Levels in proposing new enrolment methods (e.g.: upload of the Id documents / self registration via selfies) to the Business for journalists, Delegation Members, Members State Representatives, Internal Staff, visitors... Show less

Project Manager BI & Intake Lead

• Sep 2018 - Aug 2019

Project Manager BI: manage budgets, capacity, scope, timing, risks of the BI roadmap (Data Science Platform, Migration of Data in AWS / Azure, Atrias...) and 5 projects (HR, Wind, IT improvements, E2E Bad Debt, Replacement of a reporting tool). Intake Lead BI: manage architect and 6 solution designers to deliver epics and stories. Align with other agile release trains, Sprint Leads & Scrum Masters. Increase transparency & visibility to the Business. Change Mgt: facilitate & support the implementation of Luminus Agile methodology (AXEL) that evolves gradually through SAFe. Implement JIRA (Kanban Boards & Scrum wall). Show less

Smart Metering: Project Manager 'Ressources' + IT Project Lead Cluster 'Works, Operat° & Deployment'

• Jun 2018 - Aug 2018

Supervise 4 Project Managers of the Program (>10 Mio €): • Proximity logistics for smart meters • Public tender for third parties deploying the smart meters • Public tender for recyclage (electromechanical meters...) • Supervision tools for ORES and third parties Supervise 4 Project Managers of the Program (>10 Mio €): • Proximity logistics for smart meters • Public tender for third parties deploying the smart meters • Public tender for recyclage (electromechanical meters...) • Supervision tools for ORES and third parties

PMO Manager + Technical Architect + BI Manager

• Feb 2016 - May 2018

PMO Manager: • Create governance and implement PMO services: o Launch Timesheet Reporting (~80 resources) o Automate capacity planning o Collect & create IT roadmap (2018-2023) o Create governance guide o Formalise IT strategy o Launch and organise CAB & CMB meetings o Install Project Life Cycle and project’s artefacts o Implement testing tool for all IT programs / projects (Atrias, IMO…) o Coach PM on KPI's Dashboard implementation Technical Architect : -List applications in use and update architecture mapping -Roll out Architecture Application Strategy exercise -Establish To-Be Scenarii 2017-2024 (S/4 Hana deadline, Infrastructure (Cloud or on premises...)... -Supervise BI Architecture Review Study BI Manager: -Lead the BI Team of 6 analysts-developers (SAP BW, SAP BO, SSIS, Talend Data Services, Lumira...) -Create and follow-up budget & forecasts -Implement new architecture (Talend ETL + SAP Lumira's presentation layer) Miscellaneous: • Launch 2 public contracts (SAP maintenance & IT Staffing) • Realise 360° assessment of Nethys Group’s websites (>20) • Webmaster for Nethys and Resa websites • IT Lead GDPR • IT Lead Powalco Show less

Program Manager + Creation of Enterprise Architecture Strategy / IT Roadmap

• Jun 2015 - Dec 2015

• Program Manager for the Mc Kinsey Boost Project (IT wave) aiming at reducing costs: follow-up and reporting of 12 projects (Implement Lean in IT, Story Points, selection of projects, scope table, IT Architecture strategy...) on budgets, savings, costs, activities’ planning, scope, K(P)I’s, risks… Organisation and lead of meetings (F2F with Project Managers, monthly Project Managers Meetings). Problem solving when meeting issues • Together with IT Governance Manager: definition of IT Application Architecture Strategy (theme of change per Business Domain, preferred technology (SAP, .Net, Off-the-shelf) per BD). Creation of Architecture Committee, update of IT Strategy and definition of the IT operational roadmap: o Creation of IT and Business surveys per application (Gartner’s TIME charts) o Collecting TCO per application: Build and Run costs o Analysis of results (via PowerBI) and proposal of action plan o Organisation of workshops with Sr Mgers for presenting As-Is and determining To-Be (Business and IT) challenges Show less

E2E Process Owner Cash & Cards - Business Consultant

• Apr 2014 - Apr 2015

Cash & Cards: • Establishment of a cards dashboard from E2E perspective, developing KPI’s ranging from business evolution, process optimisation, cost efficiency, risks, in order to ensure robust helicopter view. The results led to a list of corrective actions • Improve Cash Cycle (NBB, CIT’s…) based on ‘Infracom’ model • Process & Organisation improvements in the Cash & Cards Back Office: o Harmonisation of incidents management between cash & cards o Clearing & settlement (CSM) for Bedebit, OLTB, ATM treasury differences, Schemes: provide user guide, define working instructions for solving abnormalities o Kill low added-value activities with high volume (automation of documents, STP processes, IT changes…) Show less

Process & Project Management @ DG DEVCO-EuropeAid

• May 2012 - Apr 2014

Improvement of the Business Manager role (coaching...)Enhance governance & project mgt artifactsProvide trainings to officials & consultants on BPM & ARISFollow up of the Process Navigator's designParticipation in the 'Rationalisation exercise' of IT Systems by the Secretariat GeneralSet-up a PMO:o establish processes and steps to launch a projecto portfolio management (multiple criteria’s helping the top management to make fact-based decisions)o follow-up of half the portfolio of projectso yearly collection of business needs o provide guidance on artifacts completiono create reporting on projects o manage changesElaborate mid-term IT Strategy & annual IT Schéma DirecteurUpdate & improve core processes Show less

Process Management @ DG DEVCO-EuropeAid

• May 2011 - Apr 2012

BPM & IT Strategy:Business & IT alignment, integration of financial rules, improvement of payment processes...

Business Information Manager - Process Analyst

• Jan 2010 - May 2011

Business Information Manager role for ATLAS project (GIS of the gas & electricity networks in Brussels + merge of databases): testing manager, SPOC for the business… Improvement of process flows Project participation in Portfolio Management and other initiatives Owner of the Network Management Balanced Scorecards Business Information Manager role for ATLAS project (GIS of the gas & electricity networks in Brussels + merge of databases): testing manager, SPOC for the business… Improvement of process flows Project participation in Portfolio Management and other initiatives Owner of the Network Management Balanced Scorecards

Senior Project Manager

• Mar 2008 - Dec 2009

Application Owner ELIPS

• Mar 2008 - Aug 2008

Project Manager CRM & Team Leader for Allianz: Manage a team of 5 developers & business analysts. Planning of releases & activities, collaboration with Non-Life customer dept & IT. Main accomplishment: stabilisation of the CRM Project Manager CRM & Team Leader for Allianz: Manage a team of 5 developers & business analysts. Planning of releases & activities, collaboration with Non-Life customer dept & IT. Main accomplishment: stabilisation of the CRM

Process Manager

• Jan 2007 - Feb 2008

Financial sector - General Lending: Strategy + Organisation + BPR

Project manager CRM

• Jan 2006 - Dec 2006

Financial Sector - Retail

Process Manager

• Jan 2007 - Feb 2008

Within ING South West Europe Wholesale (Corporate & Midcorporate clients): Through workshops & interviews: Modeling of the entire value chain General Lending (from FO to BO). Improvements, harmonisation and quick wins implementation. Setting up measures (SLA’s & KPI’s). Strategy, Organization, Lean Management, design ‘To-Be’ models & alignment with Sox. Within ING South West Europe Wholesale (Corporate & Midcorporate clients): Through workshops & interviews: Modeling of the entire value chain General Lending (from FO to BO). Improvements, harmonisation and quick wins implementation. Setting up measures (SLA’s & KPI’s). Strategy, Organization, Lean Management, design ‘To-Be’ models & alignment with Sox.

Project Manager CRM

• Jan 2006 - Dec 2006

Within Retail, Process & Project Mgt CRM, management of 3 projects : o Functionalities improvement of the IT system used in Branches. o Cross Channel Feedback Loop : generate leads in Branches from simulations created within PC banking (budget estimates…) o Finalization of historical data’s retrieving project in PC banking Within Retail, Process & Project Mgt CRM, management of 3 projects : o Functionalities improvement of the IT system used in Branches. o Cross Channel Feedback Loop : generate leads in Branches from simulations created within PC banking (budget estimates…) o Finalization of historical data’s retrieving project in PC banking

Senior Consultant

• Jun 2005 - Dec 2005

Client is SABIC (Netherlands+Germany) I was in charge of the Capability Part (IT & human merger of the European subsidiaries) of this project. My role included: -Project Management Organisation -Merger of the European subsidiaries -Establish contracts with Emptoris + Dun & Bradstreet for data cleansing & merging. -Follow-up of deliverables & QA -Retrieval of information from local SAP Databases -Build of a common European catalog of MRO parts (based on e-Class codification) Show less

Supply Chain Analyst

• Jan 2003 - May 2005

Responsible of the BI Tool (Cognos). Adapt & improve the cubes. Provide trainings in Belgium & in the Netherlands of Cognos...

Purchase & Marketing Assistant

• Jan 2002 - Dec 2002

Internal Sales Coordinator Flanders+ Key user JDE

• Feb 2001 - Dec 2001

Trainee-Project analyst

• Sep 1998 - May 2000

Launch & business analysis of the new 'Call Centre Home Repair' Launch & business analysis of the new 'Call Centre Home Repair'

Trainee

• 1997 - 1997

Market Study of the airplane company Market Study of the airplane company

Trainee

• 1996 - 1996

Cosmopolitan & Marie-Claire Belgian side Cosmopolitan & Marie-Claire Belgian side