The Big Red

• Jul 2021 - Present

Sales Assistant

• Apr 2018 - Apr 2021

● Greeted and served customers upon entry alongside advising and assisting customers to help with the buying process and provide exceptional customer service with a friendly approach. ● Efficiently handled complaints or forwarded serious issues to the manager on duty, whilst maintaining a calm and fair manner. ● Replenished the supply of stock on the shelves, monitored the stock inventories and assisted with store deliveries. ● Utilised sales techniques to upsell and cross-sell whilst communicate openly in order to meet company targets and personal target objectives.● Handled cash and card payments through the till and used the company’s sales system to process orders, purchases and refunds.

Front of House / Waitress

• Oct 2017 - Feb 2018

● Welcomed the customers upon entry and guided customers towards the right direction whilst ensured a high quality of customer service. ● Managed bookings, answered queries over the phone and in person alongside monitoring front of house staff schedules to ensure staffing is executed at the correct level. ● Provided the restaurant menu to customers and answered questions about menu offerings, food queries and drink orders. ● Carried food and drinks from kitchen to tables and ensured customer satisfaction throughout dining experience alongside prepared bills and processed payments.

Front of House / Kitchen

• Feb 2017 - Oct 2017

● Ensured a seamless and quality customer experience for guests by greeting customers and resolving issues or complaints.● Conducted basic food preparation whilst washing up, cleaning and clearing all kitchen areas adhering to health and safety standards and company regulations. ● Helped to unload and put away deliveries in an organised manner whilst monitored stock inventories and ensured records were inputted accurately. ● Ensured a seamless and quality customer experience for guests by greeting customers and resolving issues or complaints.● Conducted basic food preparation whilst washing up, cleaning and clearing all kitchen areas adhering to health and safety standards and company regulations. ● Helped to unload and put away deliveries in an organised manner whilst monitored stock inventories and ensured records were inputted accurately.

Entertainments Manager

• Feb 2016 - Oct 2016

● Planned events, including the Christmas and Summer Fair and oversaw the entire operations process such as bookings, cash handlings, communication with suppliers, resident’s families and team members. ● Organised trips and handled all travel arrangements alongside contacting all necessary people to execute tasks accordingly. ● Constructed different type of events to entertain residents, including but not limited to bingo, group exercise classes, book clubs, art classes and gardening clubs.

Bartender

• Dec 2005 - Dec 2014

● Prepared and served alcoholic beverages based on customer requests and ensured to verify the identification and age of customers to adhere to law regulations and company health and safety standards. ● Handled till work by processing payments from customers and refunds alongside balanced cash receipts to record sales.● Ensured a clean workspace at all times during shift whilst recorded inventories and replenished stock to maintain stock control. ● Prepared and served alcoholic beverages based on customer requests and ensured to verify the identification and age of customers to adhere to law regulations and company health and safety standards. ● Handled till work by processing payments from customers and refunds alongside balanced cash receipts to record sales.● Ensured a clean workspace at all times during shift whilst recorded inventories and replenished stock to maintain stock control.

Licensee Manageress

• Oct 1997 - Sep 2005

● Managed a team of 17 and trained staff to improve job performance value whilst supporting colleagues with open communication to propel effective collaboration and teamwork. ● Handled cash and card payments through till work alongside process orders, refunds and receipts. ● Monitored and replenished stock alongside assist with stock deliveries and record product inventories accurately. ● Managed a team of 17 and trained staff to improve job performance value whilst supporting colleagues with open communication to propel effective collaboration and teamwork. ● Handled cash and card payments through till work alongside process orders, refunds and receipts. ● Monitored and replenished stock alongside assist with stock deliveries and record product inventories accurately.