Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Head of Branches

  • Apr 2017 - Present

• Regional Manager

  • May 2010 - Apr 2017

  I take full responsibility for embedding a culture that is committed to delivering an outstanding customer experience whilst improving operational business performance and strengthening control standards. I focus on developing the required skills of my people and guiding their behaviours, using a hands-on approach to achieve results.

• Acting Area Manager

  • Sep 2008 - May 2010

  Guided a team of Branch Managers to achieve stretching contribution and penetration targets by developing, coaching and supporting all direct reports within a balanced scorecard framework. Liaised with L&D team to agree and deliver solutions to identified training needs. Accountable for achieving acceptable compliance and audit reviews for branches within the region.

• Senior Branch Manager

  • Sep 2002 - Sep 2008

  Responsible for maximising all sales opportunities within a cluster of 3 branches. To deliver an exceptional level of customer service and fully adhere to FSA and internal guidelines.



Halifax

• Banking
• 700 & Above Employee

• Branch Manager

  • Sep 2000 - Sep 2002

  Graduate role employed by Halifax group. I worked within a number of functions across the retail network enabling me to gain an understanding of the skills required for success within banc assurance. Graduate role employed by Halifax group. I worked within a number of functions across the retail network enabling me to gain an understanding of the skills required for success within banc assurance.