Ana Neto
Customer Onboarding Specialist at Nutritics- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Full professional proficiency
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Espanhol Professional working proficiency
Topline Score
Bio
Rachel Cooke
Ana is an extremely positive force of nature to work with. She comes to work each day with a great attitude and, even in a remote working world, manages to put a smile on my face each morning with her uplifting messages. Ana has also shown her ability to learn and adapt to a new role very quickly, having taken over responsibility for our entire online customer base in less than a year. She has received 100% positive customer feedback and dozens of testimonials. I would recommend Ana to anyone looking for a motivated and competent addition to their team!
Rachel Cooke
Ana is an extremely positive force of nature to work with. She comes to work each day with a great attitude and, even in a remote working world, manages to put a smile on my face each morning with her uplifting messages. Ana has also shown her ability to learn and adapt to a new role very quickly, having taken over responsibility for our entire online customer base in less than a year. She has received 100% positive customer feedback and dozens of testimonials. I would recommend Ana to anyone looking for a motivated and competent addition to their team!
Rachel Cooke
Ana is an extremely positive force of nature to work with. She comes to work each day with a great attitude and, even in a remote working world, manages to put a smile on my face each morning with her uplifting messages. Ana has also shown her ability to learn and adapt to a new role very quickly, having taken over responsibility for our entire online customer base in less than a year. She has received 100% positive customer feedback and dozens of testimonials. I would recommend Ana to anyone looking for a motivated and competent addition to their team!
Rachel Cooke
Ana is an extremely positive force of nature to work with. She comes to work each day with a great attitude and, even in a remote working world, manages to put a smile on my face each morning with her uplifting messages. Ana has also shown her ability to learn and adapt to a new role very quickly, having taken over responsibility for our entire online customer base in less than a year. She has received 100% positive customer feedback and dozens of testimonials. I would recommend Ana to anyone looking for a motivated and competent addition to their team!
Credentials
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Food and Nutrition Labelling for Food Service and Industry Sectors - Food and Nutrition Literacy (InfoLabel)
Faculdade de Ciências da Nutrição e Alimentação da Universidade do PortoDec, 2022- Nov, 2024 -
Food labelling and health claims
British Nutrition FoundationMay, 2022- Nov, 2024 -
Food labelling e-learning course
Food Standards AgencyApr, 2022- Nov, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageDec, 2020- Nov, 2024 -
Introduction to Business Management
King's College LondonNov, 2020- Nov, 2024 -
Motivational Interviewing
LINK Et Al TrainingOct, 2020- Nov, 2024 -
Nutrição e Saúde na Mulher Atleta
Academia Clínica do DragãoAug, 2020- Nov, 2024 -
Certificate in Advanced English
University of CambridgeJan, 2009- Nov, 2024 -
First Certificate in English
University of CambridgeJan, 2006- Nov, 2024
Experience
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Nutritics
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Ireland
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Software Development
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1 - 100 Employee
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Customer Onboarding Specialist
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Oct 2021 - Present
- Facilitating training with new customers ensuring successful adoption of Nutritics and an alignment of expectations - Acting as a key point of contact during the initial onboarding process - Engaging with customers through regular strategic calls to drive product adoption and overcome roadblocks - Identifying upsell/cross sell opportunities - Assisting with growth orientated campaigns alongside the customer success team - Streamlining and scaling up existing onboarding processes - Delivering weekly demos to healthcare market - Managing nutrition and dietetics interns
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Oh!My Snacks
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Portugal
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Food and Beverage Services
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1 - 100 Employee
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Dietitian & Customer Success Executive
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Aug 2021 - Sep 2021
- Writing content for social media platforms and website - Supporting customers through various communication channels, including email, live chat and social media - Overseeing snack portfolio and dealing with nutrition related queries - Liaising with marketing agency regarding marketing campaigns and strategy - Other tasks of administrative/logistical nature as required - Writing content for social media platforms and website - Supporting customers through various communication channels, including email, live chat and social media - Overseeing snack portfolio and dealing with nutrition related queries - Liaising with marketing agency regarding marketing campaigns and strategy - Other tasks of administrative/logistical nature as required
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University Hospital Southampton NHS FT
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Specialist Oncology Dietitian
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Jan 2021 - Jun 2021
- Providing a dietetic service to oncology patients ensuring high standards of care in line with evidence based practice and national guidelines- Managing and prioritising a busy caseload of inpatients and outpatients- Advising medical and nursing staff on the appropropriate use of prescribable specialist food products/enteral feeds- Delivering education on nutrition related topics to a range of HCPs, students and patients- Contributing to service development through audit and patients surveys- Participating in the training of student dietitians and/or junior staff
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Specialist Paediatric Dietitian
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Aug 2018 - Jan 2021
- Providing a dietetic service to the children’s hospital ensuring high standards of care in line with evidence based practice and national guidelines- Managing and prioritising a busy caseload of paediatric inpatients and outpatients, including cystic fibrosis, nephrology, medicine, surgery and high dependency- Attending specialist cystic fibrosis regional clinics- Advising medical and nursing staff on the appropropriate use of prescribable specialist food products and formulas- Delivering education on nutrition related topics to a range of HCPs, students and patients- Contributing to service development through audit and patients surveys- Participating in the training of student dietitians and/or junior staff
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Hampshire Hospitals NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Rotational Dietitian
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Mar 2017 - Aug 2018
- Providing a dietetic service to specific wards on a rotational basis, including surgery, medicine, endocrinology, gastroenterology, oncology and elderly care - Running weekly general outpatient clinics - Delivering education on nutrition related topics to a range of HCPs, students and patients - Contributing to service development through audit and patients surveys - Participating in the training of student dietitians - Providing a dietetic service to specific wards on a rotational basis, including surgery, medicine, endocrinology, gastroenterology, oncology and elderly care - Running weekly general outpatient clinics - Delivering education on nutrition related topics to a range of HCPs, students and patients - Contributing to service development through audit and patients surveys - Participating in the training of student dietitians
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Adclick
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Portugal
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Advertising Services
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1 - 100 Employee
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Content Writer at Vida Ativa
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Mar 2016 - Jul 2017
- Writing nutrition related content for a lifestyle platform on a weekly basis (https://www.vidaativa.pt/) - Writing nutrition related content for a lifestyle platform on a weekly basis (https://www.vidaativa.pt/)
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Portsmouth Hospitals University NHS Trust
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United Kingdom
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Hospitals and Health Care
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500 - 600 Employee
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Dietetic Assistant
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May 2016 - Mar 2017
- Monitoring patients by telephone as required by dietetic team (oncology, paediatrics and community) - Analysing food diaries and meal plans using nutrition analysis software - Gathering resources to help develop new educational patient information - Delivering training to HCPs and patients on various nutrition related topics - Other tasks of administrative nature as required by dietetic team - Monitoring patients by telephone as required by dietetic team (oncology, paediatrics and community) - Analysing food diaries and meal plans using nutrition analysis software - Gathering resources to help develop new educational patient information - Delivering training to HCPs and patients on various nutrition related topics - Other tasks of administrative nature as required by dietetic team
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Instituto Português de Oncologia do Porto (IPO-Porto)
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Portugal
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Hospitals and Health Care
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300 - 400 Employee
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Nutritionist/Dietitian Trainee
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May 2015 - Nov 2015
- Providing a dietetic service to oncology patients undergoing radiotherapy treatment - Running weekly general oncology and weight loss clinics - Running and assessing the results of quality audits to support the provision of safe, nutritious, high quality and cost-effective food service for patients and staff - Delivering training to HCPs and patients on various nutrition related topics - Providing a dietetic service to oncology patients undergoing radiotherapy treatment - Running weekly general oncology and weight loss clinics - Running and assessing the results of quality audits to support the provision of safe, nutritious, high quality and cost-effective food service for patients and staff - Delivering training to HCPs and patients on various nutrition related topics
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Câmara Municipal de Matosinhos
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Portugal
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Government Administration
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300 - 400 Employee
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Nutrition/Dietetics placement
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Feb 2014 - Jul 2014
- Developing and implementing food education sessions for children in the school district on various nutrition related topics - Creating menu cycles for school canteens based on national guidelines - Running and assessing the results of quality audits to support the provision of safe, nutritious, quality and cost-effective food service in school canteens - Delivering training to catering staff on various nutrition and food safety related topics - Developing and implementing food education sessions for children in the school district on various nutrition related topics - Creating menu cycles for school canteens based on national guidelines - Running and assessing the results of quality audits to support the provision of safe, nutritious, quality and cost-effective food service in school canteens - Delivering training to catering staff on various nutrition and food safety related topics
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EPHE (ÉPODE for the Promotion of Health Equity) Project
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FCNAUP/Maia, Porto
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Nutrition/Dietetics Placement
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Feb 2014 - Jul 2014
- Designing and implementing strategies in order to reduce social inequalities in health and associated risk behaviours in school children - Developing informational and educational materials for children and parents - Anthropometric assessment of school children - Developing and implementing a food education project to promote the acceptance of healthy foods commonly rejected by children in school lunch - Designing and implementing strategies in order to reduce social inequalities in health and associated risk behaviours in school children - Developing informational and educational materials for children and parents - Anthropometric assessment of school children - Developing and implementing a food education project to promote the acceptance of healthy foods commonly rejected by children in school lunch
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Education
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2010 - 2014
Faculdade de Ciências da Nutrição e Alimentação da Universidade do Porto
Licenciatura, Ciências da Nutrição -
2019 - 2019
University of Plymouth
Nutrition and Dietetics in Common Paediatric Disorders, 20 ECTS -
2012 - 2013
Universidad Pablo de Olavide
Grado en Nutrición y Dietética, ERASMUS
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