Experience

Nightingale Hammerson

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Business Partner

  • Nov 2022 - Present



Centrepoint

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Employee Relations Specialist

  • Oct 2021 - Nov 2022



West London NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Associate Workforce Partner - Band 6

  • Jan 2019 - Oct 2021

  Key Achievements:• Successfully supporting a TUPE campaign involving circa 300 employees. This included ensuring all policies were harmonised and a quick and timely manner.• Upskilling managers via bespoke training sessions on HR policies and procedures to effectively reduce the number of formal ER cases across ECP and Local Services.• Managing expectations of senior managers and other stakeholders.• Proactively identifying and promoting ways to reduce turnover and improve staff engagement across the organisation.Responsibilities include:• Supporting an employee base of circa 900 employees - acting as first point of contact for all ER queries i.e. disciplinary, grievance, absence management, performance management, change management, maternity and flexible working requests.• Line managing the HR Administrator to ensure all KPI’s are met in accordance with the agreed time scales.• Managing long term sickness within the Directorates, ensuring compliance with policy at all times.• Compiling monthly HR scorecards to present at Senior Management Meeting highlighting HR trends/cause for concern.• Devising training programmes to meet the needs of the business and running workshops accordingly.• Supporting the development of middle managers by identifying gaps in skills and proposing solutions to meet the gaps.• Attending Senior Management Team meetings to communicate HR updates and understand upcoming operational concerns.• Updating and reviewing policies to ensure all aligned with legislative changes.• Managing job evaluations to ensure roles benchmarked in accordance with Agenda for Change.• Building key stakeholder relations with senior management, employees and Union Convenors.• Managing project specific KPI’s – identifying causes for concern and formulating long term solutions.• Attending staff forums and supporting staff engagement plans with a view to retain talent and reduce turnover. Show less

• Resourcing Lead - Band 6

  • Nov 2018 - Apr 2019

  Key Achievements: • Successfully reducing the vacancies within Local Services for Staff Nurses from 60% to 40%.• Promoting the benefits of substantive contracts and encouraging Bank and Agency employees to join the trust on a permanent basis. • Implemented new initiatives in a bid to attract and retain Nursing Staff (Golden Hello/Handshake).Responsibilities Included:• Maintain up-to-date information on vacancies and ensure that all necessary actions are taken to fill vacancies and reduce agency spend. Converting the most used agency staff to permanent members of staff dispute the huge pay difference. • Liaise closely with services leads and be responsible for the development and implementation of a recruitment and retention strategy that enables the trust to compete successfully for shortage occupations.• Provide advice and guidance on recruitment and retention issues and the management of resulting actions, ensuring the advice given is in accordance with the Trust's Recruitment and Selection Procedure/Policy and current employment legislations.• Lead on assessment centres and interview for clinical and non-clinical posts.• Plan and organise events and attend career shows within budget constraints. Show less

• Workforce Analyst - Band 5

  • Jun 2018 - Nov 2018

  Key Achievements • Successfully training managers on the new self-service system• Working to agreed KPI’s in producing HR related reports to support HR Workforce partners in managing employee relation matters• Marked improvement in data records across the TrustResponsibilities included: • Managing the Trust-wide self-service system.• Collaborate with multiple teams (onsite and virtual) and act as a liaison between different human resources units, IT team and Finance team in gathering data to produce reports using business analytics tools (Oracle, BI, Java Script and SMART)• To manage Trust-wide data, ensuring accurate and up-to-date records are maintained, both electronic and paper.• Work with the Workforce Planning and Planning Manager to ensure the smooth running and development of ESR, ensuring that the use of ESR is maximised to meet the Trust’s business needs.• Supporting the training needs of staff by running self-service training sessions.• Design, write, edit and run reports within ESR using Business Intelligence and Disco Ad-hoc tool to meet the business needs. • Work in partnership with the HR Advisory team to address any areas of concern (budget codes, sickness entries, pay band queries)• Compile ER reports as requested by the team (sickness, carers leave, annual leave)• Support the compilation of the monthly scorecard to provide KPI’s to the senior management team, covering key areas such as ER activity, sickness, turnover, agency usage and bank expenditure. Show less



West London NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• HR Assistant - Band 2, Placement Year for University

  • Nov 2016 - Sep 2017

  Key Achievements: • Successfully arranging disciplinary, appeal and sickness hearings in line with Trust Policies. • Managing Right to work project to ensure 100% compliance with legislation at all times. • Supporting HR workforce partner in reducing sickness absence rate to 3.5% • Building strong stakeholder relations with unions, managers, senior managers and the wider HR team Responsibilities included: Process Orientated • Managing the Trust’s eligibility. Which included liaising with relevant HR Workforce Partners where concerns arise regarding an individual’s legal right to work and updating the data on ESR and GBG to match accordingly. Moreover, managing the Trust’s Disclosure & Barring Service checking process to ensure that all staff with direct patient contact have a valid DBS in place. • Arranging weekly job evaluation panels, ensuring all job descriptions which require evaluating and cogging are completed in line with Trust policy and legislation. • Supporting with general HR queries – requesting HR files via the EDMS system, responding to annual leave queries and acting as the first point of contact for departmental calls. • Providing advice and guidance on HR policies and processes, i.e. disciplinary, grievance, flexible working and absence management. • Managerial • Managing employee relation panels – arranging appeals, circulating paperwork and minute taking where required. • Compiling absence reports to support the HR Workforce Partners in the management of Health and Attendance. Analysing results from the staff survey, identifying key findings and presenting them to senior management. • Working in partnership with HR Workforce Partners on high profile projects. Additionally, supporting managers with Flexible working requests. Show less



LEGOLAND Windsor Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Food and Beverage Assistant

  • Apr 2014 - Sep 2014

  Responsibities included: • Taking orders from customers and delivering them swiftly. • Providing excellent customer service in line with organisation values. • Working as part of a team in a highly pressurised environment, ensuring service level agreements are met at all times. • Supervising the team in the absence of the line manager. • Mentoring new employees and integrating them into the organisation. • Supporting the team in the delivery of department KPI’s. Responsibities included: • Taking orders from customers and delivering them swiftly. • Providing excellent customer service in line with organisation values. • Working as part of a team in a highly pressurised environment, ensuring service level agreements are met at all times. • Supervising the team in the absence of the line manager. • Mentoring new employees and integrating them into the organisation. • Supporting the team in the delivery of department KPI’s.



Marish Primary School

• Langley

• Administrative Assistant

  • Jul 2013 - Aug 2013

  Responsibilties included: • Acting as the first point of contact for all incoming client calls, directing them appropriately. • Issuing letters to clients/contractors in relation to changes and school updates. • Improving the department administration system to support the smooth running of the department. • Meeting and greeting visitors. • Managing the diary for the Finance Director. Responsibilties included: • Acting as the first point of contact for all incoming client calls, directing them appropriately. • Issuing letters to clients/contractors in relation to changes and school updates. • Improving the department administration system to support the smooth running of the department. • Meeting and greeting visitors. • Managing the diary for the Finance Director.



Marsh McLennan

• United States
• Financial Services
• 700 & Above Employee

• Work Experience - IT Programme Support

  • Jun 2013 - Jun 2013

  Responsibilities included: • Updating internal spreadsheet/tracker – keeping accurate record of all technical issues. • Analysing sales sheets, identifying errors and raising any concerns to appropriate departments. • Drafting memo’s for meetings and circulating accordingly. • Taking minutes during sales pitches. Responsibilities included: • Updating internal spreadsheet/tracker – keeping accurate record of all technical issues. • Analysing sales sheets, identifying errors and raising any concerns to appropriate departments. • Drafting memo’s for meetings and circulating accordingly. • Taking minutes during sales pitches.



Kantar Media

• United Kingdom
• Marketing Services
• 700 & Above Employee

• Work Experience - Project Manager

  • Jun 2010 - Jun 2010

  Responsibilties included: • Analysing feedback from questionnaires circulated to various age groups (Children, Teenagers, Young Adults and Adults) and presenting findings in a systematic manner • Contributing to the formulation of questionnaires – suggesting key areas for improvement • Presenting findings to the marketing team. • Working with the marketing department to integrate questionnaire results into the long term strategy of the department. Responsibilties included: • Analysing feedback from questionnaires circulated to various age groups (Children, Teenagers, Young Adults and Adults) and presenting findings in a systematic manner • Contributing to the formulation of questionnaires – suggesting key areas for improvement • Presenting findings to the marketing team. • Working with the marketing department to integrate questionnaire results into the long term strategy of the department.