Experience

Practifi

• Australia
• Financial Services
• 1 - 100 Employee

• Technical Consultant

  • Nov 2022 - Present

  -Developing complex technical solutions for various client projects and customizations employing Salesforce tools such as Flows and Lightning Components -Interview and train new hires to help understand Practifi and guiding them in Salesforce technical solutions -Leading client meetings as a proficient Practifi and Salesforce SME, guiding discussions towards technical solutions that align with client requirements and within the broader Salesforce ecosystem -Developing and designing… Show more -Developing complex technical solutions for various client projects and customizations employing Salesforce tools such as Flows and Lightning Components -Interview and train new hires to help understand Practifi and guiding them in Salesforce technical solutions -Leading client meetings as a proficient Practifi and Salesforce SME, guiding discussions towards technical solutions that align with client requirements and within the broader Salesforce ecosystem -Developing and designing training sessions for clients at different technical levels, tailored to project implementation objectives

• Junior Technical Consultant

  • Feb 2022 - Nov 2022

  -Collaborated with clients to identify their customization requirements -Developed within various environments including Sandboxes and Production -Performed and documented Caribou migration projects, facilitating the transition of clients from Salesforce Classic to the newer Lightning product including using a new data model



BDO Digital Services

• Morocco
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service Delivery Analyst

  • Oct 2021 - Feb 2022

  United States -Assist the Managed Services team to prepare clear and consolidated communication with clients and technical delivery teams -Create monthly activity reports for clients using PowerBI and identify trends and recommendations to remediate recurring service delivery and system performance issues -Leverage project management skills to maintain on-time delivery of reports for a variety of clients



Fusion Risk Management

• United States
• Software Development
• 200 - 300 Employee

• Configuration Analyst

  • May 2020 - Oct 2021

  Chicago, Illinois, United States -Translated business requirements into data driven solutions within the Fusion Framework System -Gathered requirements from clients, created solutions within project teams, and led client meetings to deliver technical solutions -Experience in customizing and modifying process automation with both flows and process builders -Utilized SalesForce.com platform services to build formulas, validation rules, processes and flows, configure user roles, and to create custom objects, fields… Show more -Translated business requirements into data driven solutions within the Fusion Framework System -Gathered requirements from clients, created solutions within project teams, and led client meetings to deliver technical solutions -Experience in customizing and modifying process automation with both flows and process builders -Utilized SalesForce.com platform services to build formulas, validation rules, processes and flows, configure user roles, and to create custom objects, fields, page layouts, dashboards, and reports -Customized and configured approval processes for automated alerts, field updates, and email generation -Experience working with sandbox and production environments Show less



Retail Properties of America, Inc. (RPAI)

• Insurance Intern

  • Jun 2019 - Aug 2019

  Oakbrook, IL -Reviewed leases for insurance requirements while communicating with brokers to obtain current insurance certificate compliance -Prepared reports for property management, tenants, and vendors for corrected or renewal certificates utilizing a Risk and Insurance Management System (Origami) -Worked closely with the Vice President of Risk Management on multiple projects



University of South Carolina

• United States
• Higher Education
• 700 & Above Employee

• Web Design and Research Assistant

  • Jan 2019 - May 2019

  Columbia, South Carolina Area -Edited and created websites for oral history interview projects using WordPress -Implemented new site content, architecture, and navigation schemes for four different local history projects -Efficiently edited transcriptions of interviews and associated audio recordings using the software Audacity



JWilliams Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• New Home Sales Assistant

  • May 2018 - Aug 2018

  Raleigh-Durham, North Carolina Area -Substituted for real estate agents to assist customers with model and quick-sale homes -Aided in determining pricing for customers based on layout preferences, budget, and features



On The Border Mexican Grill & Cantina

• United States
• Restaurants
• 700 & Above Employee

• Server and Hostess

  • May 2015 - Jan 2018

  Naperville, Illinois