Gerente de Planejamento Estratégico, Clima e Cultura e Talent Management

• Jun 2022 - Present

Líder de um time de especialistas com atuação em cultura, clima, gestão de talentos, rituais corporativos, people analytics e planejamento estratégico.- Executei um plano de cascateamento de metas da alta liderança que garantia foco nas metas estratégicas de negócio.- Estruturei modelo de acompanhamento de KPIs semanais para as áreas que gerava melhor previsibilidade para atuação em clima e modelo de gestão organizacional.

Strategy and Operation Manager

• Nov 2021 - Jun 2022

Oversaw a team of specialists , responsible for strategy planning and projects.• Implemented a quarterly strategic planning process with routine follow-up rituals, OKR and projects.

Head of Commercial Planning

• Dec 2020 - Aug 2021

Oversaw a team of 40 people, being responsible for Sales Operations, Trade Marketing, Go-to-Market and BI in the iFood’s core area (restaurants), representing 60% of the company’s GMV and over 1,000 sales executives. • Built a BI team with analytics engineers and data visualization analysts; reduced from 600 to 75 dashboards for the sales operations and automatized 50% of variable salary calculation, enabling the progress visualization in D-1; • Tested food delivery ultra-convenience, learning that a better curated restaurant list in each occasion brings better results than a fast delivery, which raised a high increase in orders potential and led the new curated model to be applied in our TOP-30 cities in Brazil; • Improved by 30% percent the meal voucher acceptance in restaurants, raising the incremental order expectation to 30 orders per restaurant per month. Show less

Operation Intelligence Manager

• Jul 2020 - Dec 2020

Oversaw a team of 15 people, being responsible for continuous improvement, training, BI, innovation and new features rollouts in Last Mile operation shaped with stores, logistics operators and drivers throughout Brazil.• Built a quality management and training team which acted in a matrix structured for regional teams. It resulted in a standard process for all operations that could be 50% online monitored; a multipliers team was developed to spread the new process and guarantee a continuous improvement;• Implemented 15 new product features in operation in 3 months;• Set up a new background check model for drivers to reduce acquisition cost and loss rate. Show less

Community Manager

• Sep 2019 - Jun 2020

Oversaw a team of 15 people, being responsible for client experience and quality, NPS and contingency for driver and logistics operators throughout Brazil.• Developed a drivers engagement campaign, 100% funded for an e-commerce partner, that resulted in 3 more routes per driver;• Ensured the end-to-end drivers NPS execution that increased its grade to 60 and allowed the NPS process restructuring for logistics operators;• Executed a quality protocol for drivers based on a performance balanced scorecard automatized directly in the product, which resulted in a faster action by the quality and security team. Show less

Business Intelligence Manager

• Feb 2018 - Aug 2019

Oversaw a team of 3 technical people, being responsible for data analytics and database using different BI tools: Qlikview, Qlik Sense and Power BI.Built the first BI team in the company;• Sold the first data integration system contract, generating a R$ 25,000 annual revenue in the IT team;• Structured and included 50% of all key metrics in the database;• Executed a data quality project which adjusted 100% of main KPIs, working with many stakeholders and ensuring a change management process in the operation. Show less

FP&A and Pricing Manager

• Apr 2016 - Feb 2018

Pricing Coordinator

• Apr 2014 - Mar 2016

Financial and Project Management

• Oct 2017 - May 2018

Worked for both Brazilian and Peruvian operations at the same time as a consultant for financial improvement process and pricing. Responsible for operational system implementation (SAP e Aldavar) and collaboration between operational, financial and commercial teams. • Led the operational margin Improvement from -20% to 10% and the first 1,000 fleet contracts, supporting developments in accountability, financial and pricing processes. Worked for both Brazilian and Peruvian operations at the same time as a consultant for financial improvement process and pricing. Responsible for operational system implementation (SAP e Aldavar) and collaboration between operational, financial and commercial teams. • Led the operational margin Improvement from -20% to 10% and the first 1,000 fleet contracts, supporting developments in accountability, financial and pricing processes.

Operation Business Controller

• Mar 2013 - Apr 2014

Atuação como Businees Partner de Finanças para a área de Produção de Shows.

Trainee | Project Analyst

• Jan 2011 - Feb 2013

Co-founder

• Feb 2006 - May 2011

Asset Management Analyst

• Oct 2008 - Jan 2011

Administrative Assistant

• Jan 2008 - Oct 2008

Intern

• Jan 2006 - Dec 2007