Project Manager Scrum Master

• Jul 2022 - Present

Scrum Master

• Jun 2020 - Jun 2022

Project Manager Scrum Master

• Apr 2017 - Jun 2020

-Lead a team to successfully Integrate Meal Plans, Payments, POS products between Partner and Engineering team -Coached new Product Owners into their designated Portfolio -Established and Curated Partner Contract (BAMCO) which facilitated additional Scrum teams to handle additional work load -Managed multiple scrum teams that contributed to the same portfolio (KDS + CORE/CORE 2.0), BAMCO, FED, Menu 2.0 -Implemented Agile Processes / Tool transitions across CDL. (Bug Triage, TFS -> JIRA, New Hire Doc) -Coached & Mentored onboarding scrum masters that were eventually assigned to their scrum teams -Tracked and communicated to Executives of team velocity / sprint deliverables -Protected team from external distractions , impediments, team conflicts while allowing individuals to grow

Coach, Functional / Service Manager (Contract)

• May 2016 - Apr 2017

• Successfully completed and managed a rollout of upgrades to different MME’s • Coached and managed team and successfully deployed new MME to production in Western Region to handle network demands • Coached and mentored teams to be self sufficient / self sustaining (autonomous) • Ran several exercises / activities for team cohesion and teaching them the basics of agile • Implemented daily processes into their stand-ups to help with the ongoing daily change dealing with Development and Operations (DevOps) • Bug Triage • Grouping of User stories • Row Alignment • User Story Templates and Color Coding • Coach for MME Squad and SDM Squad • Managed Daily Scrum calls, Planning, PDCA, Backlog Refinement until team was proficient • Provided updates to management on team sprint status, velocity, adoption of agile • Coached teams on how to run efficient and meaningful meetings • Managed communications between Bell and it’s telecom partners • Successfully completed of launching a new service to the network: Launched VoLTE 911 • Solidified the foundation of agile towards team members.

Project Manager

• Apr 2013 - Apr 2016

• Successfully completed a project for DISA in one year – a Multimillion dollar government contract • Successfully created schedules and managed multiple releases for each of the product lines: StoragePoint, Replicator, Gateway, Cloud Core, Cloud Migrate • Managed Daily Scrum calls, Planning, Retrospectives, Backlog grooming • Provided Program Status updates to CTO and other Product Managers • Handled Support Escalations and Customer expectations • Managed and Handled Scientific Research and Experimental Development Tax Incentive (SRED) related activities • Completed Common Weakness Enumeration Application (CWE) assessment, Voluntary Product Assessment Template (VPAT 508) assessment, Microsoft Platform Ready Application (MPR) assessment • Wrote up Procedure Guides, Wiki, Processes, Project Management Standards for the company • Created Applications to improve Scrum Master Efficiency, Build Deployments, Management Reports • Created an API application tools to improve productivity • Create tasks for Bugs / PBIs within TFS • An application that packaged Open Source Software Licenses in Nuget for Build Controllers to consume • An application that created XML pages for automated releases to the company website • Created TFS Reports to capture project health (Velocity, Burndown, Bug Rates, Customer issues, Trends) • Created custom telemetry pages in PreEmptive • Created an application that created a vacation InfoPath Form to track Canadian Employees vacations • Worked with global wide teams (India and Bolivia) and other organizations (Lookthink, Semaphore) • Wrote and rolled out new processes for Project Management and staff across Metalogix • TFS Scrum Templates • Product SP Site Collections • Release Checklist • New hire guides • Scrum Overview • Support Escalations and interactions • Chaired Company Wide Scrum Masters Meetings • Queried license server information for Customer Usage in SQL • Handled large scale migrations (JIRA,Rally,TFS)

Technical Project Manager

• May 2011 - Nov 2012

ScrumMaster for Performance team (team of 6) - Managed Daily Scrum calls, Planning, Retrospective, Parking lot and backlog grooming - Provide Director and Executive status reports on a weekly basis - Defect burndown, iteration burndown, test case pass / fail ratio, test case creation, blocking issues, deliverables per sprint. Managed the Maintenance Program for 5.0.x codeline releases - Managed 5.0.1G, 5.0.3 Exchange and Domino and 5.0.2 Express Codeline in parallel - Maintained daily communication with external stakeholders. consisted of security, localization, release management, external companies such as (IBM) - Worked with Customer Support Operations to get the latest defects to be included in the next MR - Organized and chaired weekly status meetings to ensure the project is delivered on time. Meeting included the following stakeholders from Development, SV&V, Product, Automation Testing, and Installer. Managed major company communication channel between RIM and Microsoft - Part of RIM Cloud solution, I managed a meeting that held both companies to communicate daily with each other to discuss features, dependencies, and issues.