Experience

MHR, Inc.

• United States
• Mental Health Care
• 100 - 200 Employee

• Human Resources Recruiter

  • Nov 2022 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Home lending associate

  • May 2021 - Jul 2022

  Main point of contact for clients from start of origination to closing of loan. Collecting documents, analyzing, and reviewing information ensuring files were complete and in compliance with closing guidelines to maintain a 100% quality rate for all internal and external processes. Personal customer satisfaction survey rate for 2022 was 100%



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Sep 2018 - Jan 2019

  Drove exceptional growth within 5 plus employee team that yielded branded consumer loyalty, many performance awards, breaking conversion, and optimal customer satisfaction. Maintained store staff by recruiting, onboarding, and training employees while coaching and assisting in employee growth and performance. Maintained operational excellence by monitoring sales, inventory, loss prevention, and implemented programs and initiatives. Ranked number 1 location in market and top 3 for 6 consecutive… Show more Drove exceptional growth within 5 plus employee team that yielded branded consumer loyalty, many performance awards, breaking conversion, and optimal customer satisfaction. Maintained store staff by recruiting, onboarding, and training employees while coaching and assisting in employee growth and performance. Maintained operational excellence by monitoring sales, inventory, loss prevention, and implemented programs and initiatives. Ranked number 1 location in market and top 3 for 6 consecutive months. Achieved 140% budget Q4 2018; delivered 20k profitability Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Consultant

  • Mar 2018 - Sep 2018

  Glendale, Wisconsin, United States Sales consultant skilled at balancing customer needs and company demands. Effectively building loyalty and long-term relationships with customers while achieving all individual sales goals by identifying customer needs and deliver solutions to problems. Exceeded sales goals and by creating a positive shopping experience through high-quality customer care. Consistently top 10 performer in district.



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Mar 2017 - Apr 2018

  Retention Specialist/ Time Warner Cable Provided a high level of customer satisfaction through proactive support, active listening, and providing valuable solutions. Improved client retention and assisted with administrative tasks, advanced computer proficiency and excellent communication skills.