Experience

Brown Haven Homes

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2023 - Present

  United States Providing Exceptional Customer Service



Trinity Custom Homes

• Accounting Department

  • Jun 2019 - Dec 2023

  Ellijay Ga Manage accounts payable using accounting software and other programs . Handle accounts payable for separate vendors . Establish and maintain relationships with new and existing vendors. Ensure bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures .Process due invoices for payments . Compare purchase orders, prices, terms of payment and other charges. Process transactions and performing accounting duties such as account maintenance,… Show more Manage accounts payable using accounting software and other programs . Handle accounts payable for separate vendors . Establish and maintain relationships with new and existing vendors. Ensure bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures .Process due invoices for payments . Compare purchase orders, prices, terms of payment and other charges. Process transactions and performing accounting duties such as account maintenance, recording entries and reconciling bank statements. Maintain bookkeeping databases and spreadsheets, updating information as needed. Communicate with previous clients and customers to request draws. Collect payment from customers and accurately record it into the system. Create reports and balance sheets that document overall profits and losses. Update client accounts based on payment or contact information Show less



Ferrellgas

• United States
• Oil and Gas
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2008 - Jun 2019

  Blue Ridge Ga Provides local customer service by setting up new customer accounts, assists walk-in customers, and handles customer complaints. Enters updates and maintains customer orders and information in PeopleSoft system Assists in delivery and service process by addressing and correct skipped orders, inaccurate directions and tank obstructions. Supports customer growth and provides information to our customers and prospects on available programs and program enhancements.

• Dispatcher

  • Nov 2010 - Jan 2013

  Chattanooga , Dunlap TN, Rome, Chatsworth,Cartersville and Blue Ridge Ga • Created efficient, cost- effective routes to meet customer demands. Develops “routes and stops” sequencing through use of Decarte. Establishes holiday routing arrangements and driver schedules • Maintained proper balance between route distance and load size to accommodate drivers’ capabilities and distribution center productivity standard. • Allocated equipment and driver resources for scheduled and unscheduled deliveries, pick-ups and backhauls. Matches available vehicles with load… Show more • Created efficient, cost- effective routes to meet customer demands. Develops “routes and stops” sequencing through use of Decarte. Establishes holiday routing arrangements and driver schedules • Maintained proper balance between route distance and load size to accommodate drivers’ capabilities and distribution center productivity standard. • Allocated equipment and driver resources for scheduled and unscheduled deliveries, pick-ups and backhauls. Matches available vehicles with load and distance requirements • Communicated load requisites, routes and schedules Geocodes new customer stops through validation of address, parameters and constraints. • Created and generated relevant Road Net reports to be used by operations management and self. • Coordinates routing efforts operations and drivers after determining feasibility. • Ensured compliance with federal, state and local regulations relative to driver distances and load capacities. • Made recommendations to future DOT compliance. • Performed file maintenance by importing customer information relative to address, delivery times, equipment restrictions, delivery days, etc., • Conducted driver training related to hand-held Intermec units.



Home Tech Interior Doors

• Account Manager

  • Feb 2007 - Jun 2008

  Ellijay, GA • Maintained quality with customer service. • Maintained Accounts Receivable & Accounts Payable • Maintained all Vendors, Customers, issuance of PO’s, GL, Balance Sheet, Income Statement, PNL‘s, reconciliation of all bank accounts and equity line loans. • Inventory control, overseas freight, and euro conversation. • Payroll, 940, 941’s, 1099’s, and all corporate forms filed.



Appalachian Properties

• Office Manager

  • 2004 - 2007

  Blue Ridge • Incorporate Companies • Filed 941’s , 1099’s, Corporate and Personal Taxes • Enter data for Appraisals , Real Estate Listings, Contract’s, Title Search • Maintain, Escrow Account, Construction Accounts, Personal and Company Bank Accounts.



John E. Foster Realty & Appraisal

• Administrative Assistant

  • 2003 - 2004

  Blue Ridge • Handled all word processing and typing. • Enter data for Appraisals. • Maintain computerized inventory of all Storage Unit accounts. • Answer the telephone and represent the company in a professional and businesslike manner.



Carl A. Forsman, Inc

• Accounts Receivable / Payable Clerk

  • 2001 - 2003

  Greater Atlanta Area • Full change processing of all accounts receivable and payable • Reconcile bank balances; record general ledger entries • Establish customer credit lines and set up credit account with vendors.



Ryans Family Steak House

• Corporate Trainer/ Trainee for Opening Store Supervisor

  • Jun 1997 - Aug 1999

  Greer, SC * Opened 36 new stores. * Trained and employed over 135 employees at each.



Steak n Shake

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • 1995 - 1997

  Greater Atlanta Area • Increased sales 40% • Received company’s highest sales record breaker. • Developed Excellence in a Sales training course.



Ryans Family Steak House

• Corporate Trainer

  • Feb 1992 - Jun 1995

  Greer , SC * Opened 36 new stores. * Trained and employed over 135 employees at each.