Experience

Innovative Office Solutions

• United States
• Retail Office Equipment
• 100 - 200 Employee

• Design Supervisor

  • May 2018 - Present

  • Hires, trains, mentors, and maintains a project calendar for 3 team members, overseeing project workload, assignment, and training.• Collaborates with cross functional teams, ensuring deadlines are met, addressing and removing obstacles and risks, maintaining client satisfaction.• Measures, improves, and maintains design impact metrics, ensuring alignment with company objectives.• Establishes, builds, and maintains effective working relationships with internal and external stakeholders.• Evolves processes, systems, and programs enabling team to scale with strength and build exemplary brand and product experiences.• Implements improved trainings and processes, developing new designer training schedule and manual resulting in improved onboarding and readiness for designers to take projects on their own.• Partners with Sales Reps, category specialists, account coordinators, and quotersnegotiating vendor contracts and completing projects from initial sales opportunity to client move in day.• Collaborates weekly with software implementation team, assessing developed processes for areas of improvement since implementation, resolving any new issues with software.• Identifies areas of improvement, developing and implementing processes and best practices, increasing team design capacity by 31% in 2021 and a 45% increase in 2022.• Achievements:o Onboarded and trained 9 designers on SOP’s for 3 business acquisitions, growing companies design team from original 4.o Developed and implemented SOP’s for new software implementation resulting in improved productivity and operational success.o Developed and implemented file naming convention for saving projects resulting in a more cohesive file organization and improved historical data.o Created training process and improvements for new software implementation.o Lead designer for US Bank Stadiu

• Lead Designer

  • Mar 2016 - May 2018

  • Meet with clients to assess what the client’s needs are, take field measurements, inventory and review overall design image and attend ongoing meetings to provide a finished product.• Use of space planning programs such as 2020 and Auto CAD to develop floor plan layouts for client presentations, pricing and installation diagrams• Specify product to be used to best fit the clients needs. Specify materials, finishes, carpet and paint.• Maintain a low error rate by proofing project bill of materials and drawings, as well as proofing manufacturer order acknowledgements• Go over project with installation supervisor to obtain installation quote for all projects• Make on-site visits during installation of large scale jobs to ensure install moves along smoothly for client and install team

• Designer

  • Sep 2012 - Mar 2016



Joy Robichaud & Associates

• Design Assistant

  • May 2009 - Aug 2012