Director Information Technology Operations

• Sep 2020 - Present

CapU's IT Operations division includes our Help Desk and desktop support (Client Services), network, server and cloud systems (Infrastructure) and identity management, software deployment, physical security and mobile device management (Endpoint Services). I am responsible for all IT Operations functions, including all teaching and learning technology, systems to support a work from home and mobile workforce, staffing, and hardware and technology lifecycles. As the University transforms to meet the rapidly changing modes of instruction, my team is working to ensure that the operations of the IT department are readied to provide support to whatever challenges arise.

Corporate Information Technology Manager

• Nov 2019 - Sep 2020

At PayByPhone, I was responsible for an international Corporate IT team with team members located in Canada, Germany and France. This Corporate IT team supports PayByPhone employees across North America, Europe, and Australia. In addition to providing support for all global PayByPhone employees, a comprehensive project program was established with a long-term view to providing stable services for all employees. As we have a hetergenous computing environment, a key driver was to standardize solutions to ensure they worked on multiple computing and mobile platforms. Focus was on providing stable and always-available solutions for an always changing and fast-paced technology organization. The strategy employed at PayByPhone has been to leverage cloud-based technology solutions to support the company's global presence. Many of our employees travel throughout the globe and need corporate systems that support that work model. In addition, an extensive work-from-home program is available for staff. With those work models in mind, the majority of all technology systems have been migrated to the cloud. PayByPhone acquired two companies; during which I was responsible for merging all IT operations, including staff teams, technology, software, processes and procedures. Care was taken to evaluate potential 'better' ways to operate and to integrate these new processes in our standard operating procedures.

Deputy Director, IT Infrastructure

• Nov 2014 - Oct 2019

The IT Infrastructure division includes service delivery and end user support (Help Desk and Desktop Support), network and server management (Technical Operations), database management and infrastructure security.I was responsible for all facets of the City's IT infrastructure throughout many diverse City facilities; from libraries and recreation centres to fire halls and community policing offices. My responsibilities included staffing, budgeting, hardware and technology lifecycle, and asset management planning.Provided direction and leadership to the stakeholders to ensure Information Technology is strategically deployed in support of the overall business strategy.

Assistant Director, IT Infrastructure

• Nov 2013 - Nov 2014

Manager, IT Technical Infrastructure

• Feb 2013 - Nov 2013

I strive to bridge the divide between technicians and the business, providing both groups the information they require in a manner that they will understand.I am currently implementing a risk-based approach to project prioritization. Partnering with lines of business, I ensure that IT adds value to their business. Establishing and maintaining effective communication with all City departments is a top priority.

Manager, IT Operations

• Oct 2010 - Feb 2013

I worked with many diverse inter-departmental teams, providing guidance and advice regarding IT Services at Capilano University.This position built upon my unique technical background, focusing on the management of the IT Infrastructure and IT Operations departments. My primary purpose was the management of the IT Operations team, project management and the leadership, coaching and mentoring of the IT Services team.

Manager, IT Infrastructure

• Jul 2008 - Oct 2010

Supervisor, IT Infrastructure

• 2002 - Jul 2008

I accepted a leadership role within IT Services, providing supervision, guidance, coaching, mentoring and project management within the department.

Network Manager

• 1994 - 2002

My primary responsibilities included the planning, design, development and implementation of most major information technology infrastructure projects at Capilano College.My specialties included management of all networking devices and anything that was interconnected.In summary ... I repeatedly fixed what others repeatedly broke and made sure that nothing bad ever happened!