Experience

Witt Italia Group

• Italy
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Assistente di direzione

  • Apr 2017 - Present



BODHISATTVA KADAMPA MEDITATION CENTRE

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Customer Service Assistant (working visitor volunteer)

  • May 2016 - Sep 2016

  - Ensuring a high quality customer service providing advice and guidance to customers. - Partners with the store manager in managing a profitable store, creating sales volume growth and a positive customer experience. - Ensuring that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. - Managing cash flow and processing customers’ credit card payments - Ensuring a high quality customer service providing advice and guidance to customers. - Partners with the store manager in managing a profitable store, creating sales volume growth and a positive customer experience. - Ensuring that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. - Managing cash flow and processing customers’ credit card payments



EXPO 2015 S.p.A.

• Italy
• Civic and Social Organizations
• 1 - 100 Employee

• Area Manager - Partners & Sponsors Management Unit

  • Apr 2015 - Oct 2015

  - Managed the area of competence verifying standard compliance of all services provided by third parties in favor of Expo 2015, in connection with the Headquarter, reporting formally to the Supervisor and the Team through specific reports and coordination meetings. - Liaised among different companies with a "B2B like" interaction ensuring complete satisfaction of all Expo Partners and Sponsors. - Constantly supported visitors and participants, focusing on customer satisfaction. - Coordinated the operators assigned on the area of competence. - Collaborated with the editing and proofreading of the news articles of the employees' weekly magazine. Show less



Freelance

• Translator & Proofreader

  • Jul 2013 - Jul 2015

  EN>IT, FR>IT native Italian-speaking translator and proofreader. My fields of expertise are: • Environment: sustainability, global development, ecology, wildlife, conservation, rain-forests, biodiversity, climate change, renewable energy. • Journalism: culture, lifestyle & society. • Life sciences: maternity care, telomerase. I have translated, post edited and proofread websites, news articles, guidelines, presentations, license agreements, terms and conditions, commercial letters and personal documentation. I also collaborate with TranscribeMe as a transcriber/QA/translator. Show less



Babelcube

• Book and Periodical Publishing
• 100 - 200 Employee

• Literary Translator

  • May 2014 - May 2015

  Translation and proofreading of fiction and non-fiction books: • EN>IT I sette segreti della fortuna – self-help book by Henry Osal (May 2014) • EN>IT Butterfly – a novel by Julie O’Yang (Jan 2015) • EN>IT La Pillola dell'Immortalità – by Richard Stooker (Feb 2015) • EN>IT Burri Corpo Bio - by Ashley Andrews (March 2015) Translation and proofreading of fiction and non-fiction books: • EN>IT I sette segreti della fortuna – self-help book by Henry Osal (May 2014) • EN>IT Butterfly – a novel by Julie O’Yang (Jan 2015) • EN>IT La Pillola dell'Immortalità – by Richard Stooker (Feb 2015) • EN>IT Burri Corpo Bio - by Ashley Andrews (March 2015)



Pro.Ges. Cooperativa Sociale

• Torino

• Educatrice Prima Infanzia

  • Oct 2011 - Jun 2013

  Dite: “è faticoso frequentare i bambini”. Avete ragione. Poi aggiungete: “perché bisogna mettersi al loro livello, abbassarsi, inclinarsi, curvarsi, farsi piccoli”. Ora avete torto. Non è questo che più stanca. È piuttosto il fatto di essere obbligati ad innalzarsi fino all’altezza dei loro sentimenti. Tirarsi, allungarsi, alzarsi sulla punta dei piedi. Per non ferirli. Janusz Korczak – “Quando ridiventerò bambino" Dite: “è faticoso frequentare i bambini”. Avete ragione. Poi aggiungete: “perché bisogna mettersi al loro livello, abbassarsi, inclinarsi, curvarsi, farsi piccoli”. Ora avete torto. Non è questo che più stanca. È piuttosto il fatto di essere obbligati ad innalzarsi fino all’altezza dei loro sentimenti. Tirarsi, allungarsi, alzarsi sulla punta dei piedi. Per non ferirli. Janusz Korczak – “Quando ridiventerò bambino"



Residenze Anni Azzurri

• Italy
• Individual and Family Services
• 100 - 200 Employee

• Receptionist and Executive Assistant

  • 2006 - 2011

  - Reported directly to Director; scheduled his meetings with clients; prepared advance and post meetings paperwork. - Provided quality administrative support to senior level executives: compilation of petty cash book, check and collection of clients’ receipts to invoice, invoices collection, data entry. Received, sorted and forwarded incoming/outgoing e-mails. - Answered a high volume of incoming calls and in-person inquiries from customers and colleagues, providing clear information and exact referrals. - Collaborated with staff supervisors to facilitate the accurate and timely writing, editing and preparation of final documents from draft to distribution. - Responsible for ensuring the company had the necessary to operate efficiently: monitored stock levels, ordered stationery and verified service standards. - Experienced in coordinating and training new office staff. - Developed and consolidated productive working relationships with clients, ensuring their complete satisfaction and solving problems more quickly and smoothly. - Provided a higher quality customer service always giving accurate information; increased and improved the service offering clients new and different solutions. - Contributed to enhance customer experience always keeping myself up to date about the company’s products and services. - Managed clients’ claims always giving them prompt feedback. Show less



SOLIDARIETÀ s.r.l. Social Cooperative Society

• Carmagnola, Turin (Italy)

• Educator Assistant

  • 2004 - 2005

  During the Italian National Civil Service I worked both in a residential child care institution and a baby parking. - Assisted young residents in doing their homework, driven girls to school, the psychologist and medical examinations. - Supported educators in everyday activities ensuring the smooth-running of the institution and baby parking. - Attended staff meetings sharing observations and giving and receiving feedback. During the Italian National Civil Service I worked both in a residential child care institution and a baby parking. - Assisted young residents in doing their homework, driven girls to school, the psychologist and medical examinations. - Supported educators in everyday activities ensuring the smooth-running of the institution and baby parking. - Attended staff meetings sharing observations and giving and receiving feedback.



Residenze Anni Azzurri

• Italy
• Individual and Family Services
• 100 - 200 Employee

• Receptionist and Executive Assistant

  • 2000 - Sep 2003

  - Managed incoming e-mails and phone calls, redirecting to the appropriate person - Updated the management software and various archives - Managed workflow and prioritized tasks in order to meet monthly deadlines - Reported directly to CEO and provided accounting support to administration - Improved and provided a high quality customer service - Built trusting cooperative relationships with colleagues of all units - Managed incoming e-mails and phone calls, redirecting to the appropriate person - Updated the management software and various archives - Managed workflow and prioritized tasks in order to meet monthly deadlines - Reported directly to CEO and provided accounting support to administration - Improved and provided a high quality customer service - Built trusting cooperative relationships with colleagues of all units