Experience

University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• Old guy at Rogers

  • Aug 2009 - Present



Arizona State University

• M.Ed. Student

  • 2011 - 2012

• M.Ed.

  • 2011 - 2012



AmeriCorps - Carol G. Peck

• Community Resource Officer

  • 2011 - 2011



Paradise Valley Community College

• Higher Education
• 300 - 400 Employee

• Teaching Assistant

  • Jul 2006 - Jul 2009

  Helped provide classroom based and individual student instruction of a wide array of mathematics and computer classes for the largest community college district in the nation. Worked with students ranging in age from teenager to senior citizen in class sizes up to 26 students. Help organize class sessions and exam reviews for multiple instructors each semester. Assisted students from all walks of life, including special needs, remedial, and advanced students with completing their mathematics and information systems assignments in an accurate and timely manner, and meet with college administration, staff, and students regarding academic concerns. Assisted with grading and monitored student records for performance. Mathematics classes include elementary, intermediate and college level algebra. Computer classes include information systems, setup and maintenance, networking, programming fundamentals, and scripting.

• Computer Lab Technician

  • Jul 2005 - Jul 2006

  Supported students, faculty, and staff in person and by telephone. Responded to questions regarding a wide range of software applications on both Windows and Macintosh platforms. Roamed and monitored the lab on a continuous basis to ensure outstanding customer service. Maintained over 200 computers and create service request tickets. Performed troubleshooting and help desk duties. Operated check-in desk, answer telephones, and serve as a first line interface to staff, faculty, and the general public. Instructed and assisted new students and the general public with established college policies and procedures. Helped set up computers and cabling and assisted in software installations and updates using applications such as Norton Ghost, Ghostwalker, and Retrospect. Documented and escalated equipment and network malfunctions to the proper department.



AtoZnet.com

• Developer

  • Jul 1995 - Jul 2006

  Developed products and marketing strategies. Worked as an Application Developer. Provided in-person, email, and telephone based support to customers and the general public. I developed web sites and computer applications in several programming languages including various flavors of C, VB, PHP, MySQL, and html. Performed maintenance, hardware support, and system troubleshooting on PC, Mac, and MIPS based platforms. Developed products and marketing strategies. Worked as an Application Developer. Provided in-person, email, and telephone based support to customers and the general public. I developed web sites and computer applications in several programming languages including various flavors of C, VB, PHP, MySQL, and html. Performed maintenance, hardware support, and system troubleshooting on PC, Mac, and MIPS based platforms.



American Express - First Data Corp.

• Trainer

  • Jul 1991 - Apr 1995

  Worked as a trainer to keep the call center staff of over 1000 employees up to date on current policies and procedures. This included new and tenured American Express Representatives. Created and implemented routine updates and lesson plans for the entire call floor. Typically trained four classes with approximately 30 employees per class, daily. Interfaced with the Quality Assurance Department to help maintain call quality. Preformed monitoring and feedback of American Express Representatives



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Test Administrator

  • Jan 1987 - Jul 1991

  Administered a broad range of diagnostic tests for review by academic and nonacademic centers and local government agencies in a major public testing facility. Interfaced with the general public in groups as large as 200 people. Evaluated test results and responded to questions in individualized and group settings. Opened and closed the center and performed general office duties in an educational environment. Regularly supervised two to four work-study employees. Occasionally supervised external workers hired as test proctors. Reported directly to Center Director.