Experience

Trellix

• United States
• Computer and Network Security
• 700 & Above Employee

• Senior Escalation Manager

  • Aug 2017 - Present



FireEye, Inc.

• United States
• Computer and Network Security
• 400 - 500 Employee

• Senior Technical Support Engineer

  • Aug 2013 - Aug 2017

  I am part of FireEye's level 3 customer support team and provide support to critical, white glove and platinum priority customers. In addition I provide support to the level 1 and level 2 customer support teams. This team provides high end support across a wide range of FireEye products such as the web and email based solutions. I have gained a broad knowledge of cybersecurity while working in this role. I am part of FireEye's level 3 customer support team and provide support to critical, white glove and platinum priority customers. In addition I provide support to the level 1 and level 2 customer support teams. This team provides high end support across a wide range of FireEye products such as the web and email based solutions. I have gained a broad knowledge of cybersecurity while working in this role.



VMware

• United States
• Software Development
• 700 & Above Employee

• Premier Services Support Engineer

  • Nov 2007 - Aug 2013

  I was part of a senior team within VMware technical support which is responsible for supporting VMware customers who have Business Critical and Mission Critical support. In addition to the technical aspects this role involves forming close relationships with customers, acting as a senior resource within VMware and participating in customer events such as VMworld. I was part of a senior team within VMware technical support which is responsible for supporting VMware customers who have Business Critical and Mission Critical support. In addition to the technical aspects this role involves forming close relationships with customers, acting as a senior resource within VMware and participating in customer events such as VMworld.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application support engineer

  • Jun 2005 - Oct 2007

  I was part of a team that provided support for the applications which run the Dell manufacturing process I was part of a team that provided support for the applications which run the Dell manufacturing process



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop support engineer

  • Oct 1998 - Aug 2001

  I was part of a team that provided support to the desktop user community in Dell Limerick which was over 2000 users at one stage I was part of a team that provided support to the desktop user community in Dell Limerick which was over 2000 users at one stage