Experience

Nomentia

• Finland
• Financial Services
• 100 - 200 Employee

• Head of Customer Experience and Customer Success

  • Feb 2023 - Present

  Actively developing processes to improve customer experience . Leading the team of CSMs to make sure customers can make the most out of the Nomentia solutions.

• Customer Experience Manager

  • Sep 2020 - Mar 2023

  Nomentia, was born from the foundation of two leading cash management providers, Analyste and OpusCapita, who firmly believe in Nordic innovation and strong heritage of advanced financial processes. Nomentia is a Nordic powerhouse for global cash management. We believe in a world in which businesses can make the right decisions no matter how unpredictable the times are. Our SaaS-based platform offers solutions for cash forecasting and visibility, global payments with bank connectivity… Show more Nomentia, was born from the foundation of two leading cash management providers, Analyste and OpusCapita, who firmly believe in Nordic innovation and strong heritage of advanced financial processes. Nomentia is a Nordic powerhouse for global cash management. We believe in a world in which businesses can make the right decisions no matter how unpredictable the times are. Our SaaS-based platform offers solutions for cash forecasting and visibility, global payments with bank connectivity, reconciliation, in-house banking, guarantees, and FX dealing. We serve 2,300+ clients in over 100 countries processing more than 200 billion euros annually. Cash is king!



OpusCapita

• Finland
• IT Services and IT Consulting
• 200 - 300 Employee

• Head Of Professional Services, Cash Management

  • May 2019 - Aug 2020

  (Interim position - maternity leave substitute)

• Product Manager

  • Jul 2017 - Apr 2019

• Lead User Experience Designer

  • Oct 2009 - Jun 2017

  I was lead designer in OpusCapita’s Experience design team. I worked in number of different projects in OpusCapita. Some of them were very simple ones and in other projects I designed massive systems and processes behind them. I actively collaborated with customers, development teams and other stakeholders in various phases of projects from concept design until product creation and follow-up activities. I promoted design thinking e.g. by developing experience design process and increased… Show more I was lead designer in OpusCapita’s Experience design team. I worked in number of different projects in OpusCapita. Some of them were very simple ones and in other projects I designed massive systems and processes behind them. I actively collaborated with customers, development teams and other stakeholders in various phases of projects from concept design until product creation and follow-up activities. I promoted design thinking e.g. by developing experience design process and increased customer connections in design and development projects.

• User Interface Specialist

  • Jan 2006 - Sep 2009

  I was the first designer in the company and thus defined the design processes and ways of working. I designed user interfaces for multiple OpusCapita products. I took end-users closer to the product design. Worked in deep co-operation with customers, product managers and other stakeholders to develop better financial management products based on customer needs.



University of Tampere 1925-2018

• Finland
• Research Services
• 500 - 600 Employee

• Lecturer

  • Aug 2005 - Dec 2005

  Lecturer of "Introduction to interactive technology" and teaching assistant on multiple courses.

• Researcher

  • Aug 2002 - Dec 2005

  Part-time researcher in the group of Human computer multimodal interaction group. Working on haptic and tactile feedback methods. Independent research on “Rhythm perception through different modalities” published in Proceedings of Eurohaptics 2006. Working in different projects at Usability laboratory of Department of Computer Sciences.



Solteq Plc

• Finland
• IT Services and IT Consulting
• 300 - 400 Employee

• Trainee Software Designer

  • May 2000 - Aug 2002

  Different periods as summer trainee and part-time worker. Work concerning software development and user interface design. Different periods as summer trainee and part-time worker. Work concerning software development and user interface design.