Experience

Burrows

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jul 2019 - Present

  Burrows Is a creative agency bringing products to life via high quality visualisation, personalisation, configuration, engaging storytelling and immersive experiences. • Main interface between client and Burrows on assigned accounts and projects. Managing projects autonomously working closely with the all areas of the operational teams CGI, Retouching and Digital teams to ensure a seamless client experience and successful project completion• Developing long-term relationship with key clients and stakeholders, by personal contact, face to face meetings, regular status calls, web ex, etc. • Present creative work and proposals to clients ensuring timely delivery against the project milestones• Opening job numbers, providing client estimates and supporting the finance teams • Working closely with the all areas of the operational teams - Project Management, CGI, Retouching, Digital to ensure a seamless client experience• Seeking out and developing additional project opportunities • Predicting issues and problems ahead of time and adapting to changing deadlines and briefs Show less

• Digital marketing coordinator

  • Jul 2018 - Present

  Co-ordinating projects for delivery of launch assets to Ford markets in time to support vehicle launches and pre-launch activities. Supporting legal requirements for each EU market. Acting as central liaison to support production, checking, approval and delivery of assists. Managing feedback and assigning tasks across internal departments in consultation with the Client Services and Digital teams.• Working closely and liaising with the Ford team, agency partners and client markets to obtain vehicle specifications for the Product Information team • Liaise with markets regarding availability of assets, project timings and feedback • Review market feedback and assign tasks to the relevant department• Track feedback and tasks both internally and externally• Maintain and track market status using system and trackers • Provide internal and external reporting for progress, status and blocking issues• Management of asset approval tools, set up of work flow and folders, upload of assets and tasks• Create user training documentation and provide support to struggling markets • Process new user accounts for the asset approval tool and assigning account privileges • Work closely with Project Management, Client Services and Digital Services to meet timing plan/deadlines• Establish and maintain positive working relationships with market contacts Show less



Amway

• Türkiye
• Consumer Services
• 500 - 600 Employee

• Centre manager

  • May 2015 - Present

  Reporting to the European Operations Manager of this multi-level marketing company, managing the only UK physical presence Experience Centre, handling 30% of UK and ROI sales, responsibilities include:  Delivering the UKFEC operating strategy to drive sales, service and profitability targets and KPIs  Ensuring quality, accurate and timely completion of activities of the UKFEC team incl. greeting/hosting ABOs, customers, centre visitors, customer service, complaints management  Leading/managing teams incl. performance management, recruitment, training & development  /planning/implementing sales strategies to drive growth incl. change initiatives/projects  Reporting/analysing management information to understand performance and influence decision making  Liaising with marking teams to support brand strategies  Implementing/managing overall security procedures incl. stock, cash, property, and facility  Overseeing training for UK staff to ensure knowledge and competence  Ensuring compliance with relevant policies, processes, standards, and regulations incl. Health & Safety  Collaborating with other teams to ensure safe/compliant working conditions of the facility  Financial managing incl. P&L, budget control/reporting incl. identifying/delivering cost savings  Driving continuous improvement activities to improve performance and enhance value  Planning/organising/implementing local events at the London centre incl. working with marketing  Reviewing sales & marketing operations plans incl. liaising with finance teams & visiting European branches  Ensuring/managing stock logistics/control and ensuring efficient warehouse functions  Creating/delivering product training events for staff incl. working with European trainers Achievements: Promotion •Visiting business centres in Barcelona/Germany to understand business modules & attend recognition events • Increased sales by 3% Show less



Amway

• United States
• Manufacturing
• 700 & Above Employee

• Stock Coordinator

  • May 2012 - May 2015

  Reporting to the Centre Manager, responsibilities included:  Providing daily operational running, guidance, support, and motivation to the UKFEC team incl. daily checklist, facility maintenance of stock room, retail area and training areas, stock and inventory management of +18,000 items. Acting as point of contact for facility supplier teams incl. cleaning, vending, lighting etc.  Ensuring/reducing/minimising shrinkage incl. investigating discrepancies  Supporting operational strategies to deliver business goals and targets incl. communicating and ensuring understand across the team to achieve goals, and fostering a culture of excellence  Ensuring regular developmental training incl. role modelling, coaching/mentoring, feedback, improvement plans  Driving/monitoring/evaluating team performance and implementing strategies to improve  Ensuring/delivering/maintaining a safe working environment that complies with regulation and policy  Sharing responsibility for UKFEC security incl. key holder for the building, opening/closing, loss prevention  Setting up, running and supporting training events incl. supporting trainers, organising refreshments  Planning deliveries to support/enable the centre to reach sales of 30% ok UK market Achievements: Visited offices in Poland/Romania/Barcelona/Netherlands to learn/understand new stock control system | Hired replacement stock controller when promoted to Centre Manager | Reduced shrinkage 5.6% to 1.8% over 2 years Show less