Client Success Team Lead

• Feb 2022 - Present

Client Success Team Lead

• Feb 2022 - Present

Client Implementation and Engagement Executive

• 2021 - Feb 2022

Email Expert/Team Lead Trainee

• Nov 2019 - Jan 2021

- Maintaining professional relationships with the client in order to achieve all business objectives and determine effective strategies - Organizing the team's responsibilities and priorities to ensure clients' needs are met - Planning on-boarding for new team members and organizing training for them - Planning and coordinating work on client accounts by creating, updating, and tracking project tasks for the team in the team management tool - Ensuring projects and campaigns are delivered followed by KPI and within budget to best possible quality standards - Conducting complaint management and root cause analysis - Reporting to clients and senior management on client performance - Creating campaign calendars in line with the client's goals and business nature - Conducting extensive competitor research and presented reports to clients - Identifying key differences between subscribers and creating segments that increase email engagement - Running A/B tests and performance analysis of emails, as well as constantly researching best practices and implementing them in campaigns and automated emails in order to level up email performance - Coordinating social media marketing strategy with clients - Performing team member reviews in order to ensure continuous improvement in services provided to the client - Proofreading reports and quality assurance of emails Show less

Program Manager

• Jul 2018 - Oct 2019

Learnlight is a culture and communication skills consultancy. We enable our clients to create profitable international relationships by building cultural bridges that enhance understanding and establish trust.With twenty years' experience of assisting the world's leading corporate and public sector organisations to work successfully across borders and cultures, Learnlight is a global communication skills company operating across all 5 continents through offices in London, Paris, Brussels, Frankfurt, Madrid, Bilbao, and New York as well as a network of affiliates and like-minded partner organisations worldwide. Our areas of expertise include:•Cross-cultural awareness•Communication skills•Foreign language training•Specialist English language training•Offshore call centre training•People & organisational development•Recruitment testingWorking across all business and government sectors, Learnlight excels by providing our clients with outstanding culture and communication skills solutions through product innovation, client management and an unrivalled team of training professionals.Through understanding our clients’ needs and pre-empting their future business requirements, we enable our clients to communicate more efficiently and effectively across borders and cultures – helping to build stronger working relations with their colleagues, clients and suppliers. Show less

Program Manager

• Jun 2018 - Oct 2019

Inbound Executive

• Jul 2017 - Jun 2018

Learnlight is a culture and communication skills consultancy. We enable our clients to create profitable international relationships by building cultural bridges that enhance understanding and establish trust.With twenty years' experience of assisting the world's leading corporate and public sector organisations to work successfully across borders and cultures, Learnlight is a global communication skills company operating across all 5 continents through offices in London, Paris, Brussels, Frankfurt, Madrid, Bilbao, and New York as well as a network of affiliates and like-minded partner organisations worldwide. Our areas of expertise include:•Cross-cultural awareness•Communication skills•Foreign language training•Specialist English language training•Offshore call centre training•People & organisational development•Recruitment testingWorking across all business and government sectors, Learnlight excels by providing our clients with outstanding culture and communication skills solutions through product innovation, client management and an unrivalled team of training professionals.Through understanding our clients’ needs and pre-empting their future business requirements, we enable our clients to communicate more efficiently and effectively across borders and cultures – helping to build stronger working relations with their colleagues, clients and suppliers. Show less

Software Quality Assurance

• Sep 2016 - Sep 2017

- Writing and executing test cases - Integration testing - System tests - Writing and executing test cases - Integration testing - System tests

English and French Teacher

• Jan 2009 - Sep 2017

- Organising classes - preparation of the material and execution - Scheduling my timetable - Translations - Writing essays - Proof reading - Organising classes - preparation of the material and execution - Scheduling my timetable - Translations - Writing essays - Proof reading

Project Manger/QA

• Sep 2016 - Jul 2017

- Make certain that clients’ needs are met as the project evolves - Monitor and track project’s progress and handle any issues that arise - Act as the point of contact and communicate project status adequately to all participants - Report and escalate to management as needed - Review requirements, specifications and technical design documents to provide timely and meaningful feedback - Create detailed, comprehensive and well-structured test cases - Preform manual tests - Identify, record, document thoroughly and track bugs Show less

Callcenter Agent

• Jul 2016 - Sep 2016

- Answering call and mails - Giving adequate information to customers - Reporting mistakes on the sites related to the company's activity - Answering call and mails - Giving adequate information to customers - Reporting mistakes on the sites related to the company's activity

Language Teacher

• Oct 2010 - Jun 2016

- Teaching several languages - English, French, Italian and Spanish - Coordination with other employees - Organising the timetable - Organising additional student activities - Communication with potential students - Assuring enrolling process - Manage school finances - Organising maintenance activities - Teaching several languages - English, French, Italian and Spanish - Coordination with other employees - Organising the timetable - Organising additional student activities - Communication with potential students - Assuring enrolling process - Manage school finances - Organising maintenance activities