Experience

The Fair Trade Practice

• United Kingdom
• Financial Services
• 1 - 100 Employee

• IT Support Technician

  • Jan 2017 - Present

  Provide best-in-class helpdesk and phone support to 350+ users across multiple sites and organisations. Other responsibilities include PC and Server commissioning and decommissioning (Windows), PC hardware support (Windows), software deployment and support, including patching, troubleshooting to 1st and 2nd line level, and network troubleshooting. Support, deployment and management of: - Microsoft Office 365 - Adobe Creative Cloud - VMware ESXi and Hyper-V - Veeam Backup & Replication - Windows Server 2008 R2 - 2016 - PlanetPress - Centralised Architectures - Storage Area Networks SAN - WAN/LAN Show less



Classic Folios Ltd

• United Kingdom
• Real Estate
• 1 - 100 Employee

• IT Leader

  • Sep 2013 - Nov 2016

  Advisor to directors on best practices for IT strategy and hardware & software to accommodate continuous business growth and change, in order to deliver best-in-class products and services to users and clients. Network and web administrator plus responsible for equipment specification, IT procurement, hardware & software installation, system maintenance and technical support to users on Windows based workstations, in an ever-changing and rapidly growing environment.• Automated graphical rendering processes to save £156,000 in 4 years• Changed ordering strategies of materials and negotiating discounts, saved £16,420 over 4 years• Removed unnecessary steps in the handling of the materials and saved £30,000 over 3 years Show less

• Websites Administrator & technical support

  • Jun 2012 - Nov 2016

  Manage the digital production of products for the company hosted websites. Also work delegation and staff training as the websites have continued to develop.

• 1st & 2nd line IT support

  • Mar 2011 - Jul 2014

  Provided 1st and 2nd line support to a team of 35 users in a Windows XP, 7, 8 & SBS 2011 environment. Included installation of network hardware and workstations, with migrations and rebuilds to bring users from Windows XP to a more secure Windows 7/8 environment.

• Production assistant and data inputter

  • May 2010 - Jun 2012

  Inputting specification data for home owner manuals, proof reading and producing top quality print and digital formats.



Haydon Mechanical & Electrical Ltd

• Construction
• 1 - 100 Employee

• CAD Draughtsman

  • Feb 2008 - May 2010

  Electrical small power & lighting layouts to electrical engineer's designs and drawing mark-ups on sites such as the new QA hospital and Southampton City College. Electrical small power & lighting layouts to electrical engineer's designs and drawing mark-ups on sites such as the new QA hospital and Southampton City College.



Haydon Mechanical & Electrical

• Southampton, United Kingdom

• Junior M&E Building Services Designer

  • Jan 2008 - Feb 2010

  Trained and worked as a junior mechanical & electrical building services design engineer. Trained and worked as a junior mechanical & electrical building services design engineer.



Haydon Mechanical & Electrical Ltd

• Construction
• 1 - 100 Employee

• Electrical Procurer

  • Feb 2006 - Aug 2007

  Purchasing electrical equipment to specification and successfully organising the deliveries to numerous working construction sites. Purchasing electrical equipment to specification and successfully organising the deliveries to numerous working construction sites.