Business Analyst

• Jun 2022 - Present

Agile Project Manager

• Oct 2021 - Jun 2022

Working within the Digital and Technology Team as an Agile Project Manager implementing an Enquiry Management System for internal stakeholders, responsibilities include: • Leading discovery, developmental sprints, testing, training, and deployment phases • Leading a multidisciplinary team through MVP design to deployment • Project communication, documentation, and scrum facilitation • Relationship management of external development partners • Discovery and build of PowerApps and Dynamics solutions

Outpatient Transformation Project Lead

• Jun 2019 - Oct 2021

Leading a digital transformation programme within Mid and South Essex Hospital Trust, optimising and standardising digital pathways across three sites and multiple clinical departments. Achievements and responsibilities included: • Programme and project managing a national first development of a full digital pathway product from inception to business case approval, taking a vision presented by the National Clinical Lead to designing a feasible and sustainable product for the NHS • Elicitation of requirements and product reviews of healthcare platforms whilst facilitating partnership agreements and supplier to supplier digital integrations • Analysis and implementation of an instant messaging app across all admin and clinical teams • Completion of current state clinical pathway reviews and produced future state digital pathway proposals for multiple departments via team shadowing and workshops • Implementation of three digital remote monitoring platforms from product analysis, stakeholder approval and business case generation to development of implementation plans and delivery • Analysed multiple products to build a case for approval on a PMO Tool to evolve from Excel across the trust, executing team training sessions to all Change and Improvement members and providing user access • Building relationships with key stakeholders on behalf of the Change and Strategy teams with internal and external departments, presenting at Local, Regional and National events • Line managing staff whilst regularly coaching and mentoring colleagues

Project Manager

• Jan 2018 - May 2019

Leading digital projects through to deployment within a Change Management Team, responsibilities included:• Driving design and delivery of front-end websites, customer portals and aggregator site integration for major UK supermarket brands and insurers• Implementing projects following waterfall methodologies to deliver successful outcomes for data migrations, software integrations, front and back-end builds and process improvements• Design and implementation of a continuous improvement process for digital products using agile methodology

Product Executive

• Mar 2016 - Jan 2018

From providing support to managing all insurance products and associated websites within a six-month period, responsibilities included:• Managing 16 insurance products across 8 brands, including customer relationships and documentation builds• Elicitation of customer and user requirements for presentation to project and development teams• Design and undertaking comprehensive user acceptance testing strategies• Design and development of website and product specifications for new builds and improvements

Broker Executive

• Sep 2015 - Mar 2016

* Successful relationship management* Admin support for insurance brokers* Represented company on several prospecting employee evenings* Deputy to line manager

Business Savings Advisor

• Oct 2014 - Aug 2015

* Triage service on business requirements * Initiating sales within commercial energy, insurance, telecommunications and merchant accounts * 60% conversion rate * Triage service on business requirements * Initiating sales within commercial energy, insurance, telecommunications and merchant accounts * 60% conversion rate

Tele-Appointer/Administrator

• Jun 2014 - Sep 2014

* Business development for a start up * Face to face and telephone interactions with cold leads * Business development for a start up * Face to face and telephone interactions with cold leads

Broker Service Executive/Prospecting Executive

• Feb 2013 - Jun 2014

* Admin support for insurance brokers * Prospecting Executive position on a 3-month pilot * Admin support for insurance brokers * Prospecting Executive position on a 3-month pilot

Account Manager

• Jun 2010 - Dec 2012

* Negotiation and contract agreement of merchant accounts with start up businesses * Successfully secured a new business account and managed the relationship to a multi site deal * Negotiation and contract agreement of merchant accounts with start up businesses * Successfully secured a new business account and managed the relationship to a multi site deal

Sales Agent

• Nov 2009 - Jun 2010

* Inbound travel insurance sales agent * 55% conversion rate * Successful sales during volcanic ash cloud * Inbound travel insurance sales agent * 55% conversion rate * Successful sales during volcanic ash cloud

Data Entry

• Oct 2007 - Aug 2009

* Data entry of commercial card applications * High performer * Data entry of commercial card applications * High performer